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Show Results For
- All HBS Web
(4,816)
- People (9)
- News (778)
- Research (3,326)
- Events (12)
- Multimedia (10)
- Faculty Publications (2,068)
- June 2012
- Article
Managing Risks: A New Framework
By: Robert S. Kaplan and Anette Mikes
Risk management is too often treated as a compliance issue that can be solved by drawing up lots of rules and making sure that all employees follow them. Many such rules, of course, are sensible and do reduce some risks that could severely damage a company. But... View Details
Keywords: Risk Management; Governance Controls; Corporate Strategy; Management Analysis, Tools, and Techniques; Framework
Kaplan, Robert S., and Anette Mikes. "Managing Risks: A New Framework." Harvard Business Review 90, no. 6 (June 2012).
- March 2001 (Revised May 2001)
- Case
&Samhoud Service Management
By: Thomas J. DeLong, Ashish Nanda and Monica Mullick
&Samhoud, a small service management consulting firm in the Netherlands, grapples with the dilemma of firing its largest client while introducing Heskett's theory of the service profit chain. View Details
Keywords: Mission and Purpose; Management Practices and Processes; Customer Focus and Relationships; Customer Relationship Management; Consulting Industry; Netherlands
DeLong, Thomas J., Ashish Nanda, and Monica Mullick. "&Samhoud Service Management." Harvard Business School Case 801-398, March 2001. (Revised May 2001.)
- Article
Reengineering Channel Reordering Processes to Improve Total Supply-Chain Performance
By: Janice H. Hammond and T. H. Clark
Hammond, Janice H., and T. H. Clark. "Reengineering Channel Reordering Processes to Improve Total Supply-Chain Performance." Production and Operations Management 6, no. 3 (Fall 1997): 248–265.
- 09 Jul 2024
- Research & Ideas
Are Management Consulting Firms Failing to Manage Themselves?
selectivity to staff their firms in response to demand. Growth goals should return to a method of deriving from––not providing the primary impetus for––firm management goals. Adapt governance. The massive increase in scale of today’s... View Details
- 9 AM – 10 AM EST, 09 Jan 2019
- HBS Online
HBS Online Management Essentials
Maximize your managerial effectiveness by shaping and influencing processes in the critically-important treetop level between 50,000 feet (strategy) and ground level (daily tasks and activities). Program Dates: January 9, 2019 - March 6, 2019 View Details
- 01 Jun 2005
- News
Marked Managers
biotech firms public between 1979 and 1996. Her new book, Career Imprints: Creating Leaders Across an Industry (Jossey-Bass), analyzes and draws lessons from the factors that made one company — Baxter International — a standout in producing young View Details
- 05 Jul 2006
- Working Paper Summaries
Creating the Office of Strategy Management
Keywords: by Robert S. Kaplan & David P. Norton
- Teaching Interest
Technology and Operations Management
This course enables students to develop the skills and concepts needed to ensure the ongoing contribution of a firm's operations to its competitive position. It helps them to understand the complex processes underlying the development and manufacture of products as... View Details
- Article
Equitable and Efficient Coordination in Traffic Flow Management
By: Cynthia Barnhart, Dimitris Bertsimas, Constantine Caramanis and Douglas S. Fearing
When air traffic demand is projected to exceed capacity, the FAA implements Traffic Flow Management programs. Independently, these programs maintain a first-scheduled, first-served invariant, which is the accepted standard of fairness within the industry. Coordinating... View Details
Keywords: Traffic Flow Management; Ground Holding Programs; Equitable Flight Delay; Equity; Saving; Management; Management Practices and Processes; Demand and Consumers; Performance Capacity; Performance Efficiency; Conflict and Resolution; System; Aerospace Industry
Barnhart, Cynthia, Dimitris Bertsimas, Constantine Caramanis, and Douglas S. Fearing. "Equitable and Efficient Coordination in Traffic Flow Management." Transportation Science 46, no. 2 (May 2012).
- February 1996
- Background Note
Managing for Creativity
Organizational stimulants and obstacles to creativity are summarized. The management tasks of supporting creativity and encouraging innovation are described as a delicate balance between over-control and chaos. A technology used to assess the climate for creativity is... View Details
Keywords: Innovation and Invention; Management Practices and Processes; Organizational Culture; Creativity; Motivation and Incentives; Technology
Amabile, Teresa M. "Managing for Creativity." Harvard Business School Background Note 396-271, February 1996.
- 9 AM – 10 AM EDT, 20 Mar 2019
- HBS Online
HBS Online Management Essentials
Maximize your managerial effectiveness by shaping and influencing processes in the critically-important treetop level between 50,000 feet (strategy) and ground level (daily tasks and activities). Program Dates: March 20, 2019 - May 15, 2019 View Details
- 17 Jun 2016
- Working Paper Summaries
Management as a Technology?
- Teaching Interest
Organization and Management Theory
This doctoral seminar explores fundamental aspects of organizations and organization theory. This seminar will cover various approaches to organizations and the institutional contexts within which they operate. We will pay particular attention to innovation and... View Details
- March–April 2019
- Article
Operational Transparency: Make Your Processes Visible to Customers and Your Customers Visible to Employees
By: Ryan W. Buell
Conventional wisdom holds that the more contact an operation has with its customers, the less efficiently it will run. But when customers are partitioned away from the operation, they are less likely to fully understand and appreciate the work going on behind the... View Details
Keywords: Operational Transparency; Customers; Services; Operations; Customer Focus and Relationships; Employees; Customer Satisfaction; Behavior; Service Industry
Buell, Ryan W. "Operational Transparency: Make Your Processes Visible to Customers and Your Customers Visible to Employees." R1902H. Harvard Business Review 97, no. 4 (March–April 2019): 102–113.
- Program
Real Estate Management Program
managers and advisors Real estate industry service providers, such as financial analysts, lawyers, architects, and urban planners While the program is designed primarily for executives with significant real estate industry experience, it... View Details
- July 2012
- Case
Generation Investment Management
By: Sandra J. Sucher and Matthew Preble
Examines the investment process of Generation Investment Management, a "sustainable" investing firm established in 2004 by David Blood and U.S. Vice President Al Gore. Places students in the position of David Lowish, director of global industrials, who must decide... View Details
Keywords: Developing Countries and Economies; Energy Generation; Investment; Environmental Sustainability; Pollutants; Welfare; Financial Services Industry; India; United Kingdom
Sucher, Sandra J., and Matthew Preble. "Generation Investment Management." Harvard Business School Case 613-002, July 2012.
- Teaching Interest
Risk Management for Corporate Leaders
As companies adapt to the aftershocks of the global recession, risk management is a top priority for their senior executives and boards—and for those of nonprofit and public-sector enterprises as well. The financial crisis revealed that risk management processes cannot... View Details
- 1978
- Book
Understanding Management
By: J. W. Lorsch, James P. Baughman, James Reece and Henry Mintzberg
Keywords: Management Practices and Processes
Lorsch, J. W., James P. Baughman, James Reece, and Henry Mintzberg. Understanding Management. New York: Harper & Row, 1978.
- October 1995
- Teaching Note
Procter & Gamble: Improving Consumer Value Through Process Design TN
Teaching Note for (9-195-126). View Details