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- All HBS Web
(857)
- People (3)
- News (231)
- Research (330)
- Multimedia (5)
- Faculty Publications (190)
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- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
Reorganize for Resilience: Putting Customers at the Center of Your Business (Harvard Business Press). Gulati, whose research explores leadership and strategic challenges for building high growth organizations in turbulent markets, is the... View Details
- 31 Mar 2022
- Op-Ed
Navigating the ‘Bermuda Triangle’ in Professional Services
congenial work atmosphere for doctors and nurses, and handsome economic returns for its owners. The hospital’s leadership has forsworn expansion to avoid diluting its unique offering. But then we also have Narayana Hrudalaya, a cardiac... View Details
Keywords: by Ashish Nanda
- January 2020
- Case
Sunset Limited or Full Speed Ahead? Amtrak Talks to Congress
By: John D. Macomber
Richard Anderson took the helm of Amtrak in 2017 after leading a successful turnaround at Delta Airlines. Amtrak is a US state owned enterprise with about $3.5 bn in annual revenue (and a large operating loss) that is responsible for substantial segments of passenger... View Details
- 02 May 2022
- What Do You Think?
Can the Case Method Survive Another Hundred Years?
source of criticism from those preferring research based on large data bases of quantitative information and advanced analytic techniques. "It can be a living hell for some distinguished CEOs returning to the School thinking that they can begin the View Details
- Research Summary
Career Histories and the Biotechnology Industry
Professor Higgins' other major project focuses on the consequences of individuals' career experiences for firms and industries. This second research stream centers on the careers of executives in the biotechnology industry.
Professor Higgins has written... View Details
- 21 Apr 2021
- Research & Ideas
The Pandemic Conversations That Leaders Need to Have Now
book was published in 2012. When you add in the unprecedented communication requirements of the pandemic and the subsequent transition back to the workplace, conversational leadership becomes a necessity.... View Details
- 01 Oct 2001
- Research & Ideas
Organizing the Family-Run Business
seat on the board. But draw a line so that the siblings do not appoint their heirs to assume their board seats when the ownership transitions to the Cousin Consortium stage. The board—not the shareholders, the family or the family... View Details
- 03 Jun 2014
- First Look
First Look: June 3
teaching hospitals, we find evidence of a gradual trend of decreasing performance that begins several months before the actual cohort turnover and may result from a transition of responsibilities at major teaching hospitals in... View Details
Keywords: Sean Silverthorne
- 10 Sep 2020
- Research & Ideas
The COVID Two-Step for Leaders: Protect and Pivot
conditions and the paramount importance of doing the right thing—some leadership teams have committed themselves to two guiding principles: act now to protect and run the business today, and plan now to retool the business for the... View Details
- 18 Aug 2003
- Research & Ideas
How New Managers Become Great Managers
organizations. We can learn vicariously from their experiences. Consider the example of one manager who was about to undergo a critical transition in her career, only four years after first becoming a manager. When she was about to step... View Details
Keywords: by Linda Hill
- 16 Mar 2020
- Research & Ideas
How the Coronavirus Is Already Rewriting the Future of Business
Edmondson: Leadership will engage people to work together creatively I hope we will come to learn that hiding bad news is never a good idea. That will mean recommitting ourselves to mastering the View Details
Keywords: by Dina Gerdeman
- 29 Oct 2006
- Research & Ideas
The History and Influence of Andy Grove
so interested in strategy and the intricacies of running a business? A: Grove made the transition from technologist to technologist/manager because he had no choice. When Intel was founded in July of 1968, he was employee number three.... View Details
- 13 Jan 2021
- Research & Ideas
How 'Small C' Change Can Beat Large-Scale Rebuilding
In the corporate world, all leadership transitions create uncertainty, so leaders need to empower team members to help them sense they can make a difference. In the end, the team will do the work (on the... View Details
- 03 Jan 2011
- Research & Ideas
Most Popular Articles of 2010
dispersed around the globe. But the one theme that has attracted the most HBS Working Knowledge readers over our 11-year history is how to improve personal leadership skills. A third of the articles on this page relate to improving work... View Details
Keywords: by Staff
- 10 Nov 2003
- Research & Ideas
A Fast Start on Your New Job
transitions is surprising. In part, I think it's due to a "sink or swim" managerial culture that is present in most companies. Transitions are treated as testing experiences—what I have come to... View Details
Keywords: by Martha Lagace
- 16 Jul 2024
- Op-Ed
Corporate Boards Are Failing in Their No. 1 Duty
appointments go wrong Let’s begin by taking a look at three examples of poor leadership at public companies and addressing what went wrong. Then, I will recommend five ways boards can ensure they appoint the right leader as CEO: General... View Details
Keywords: by Bill George
- 06 Dec 2013
- Op-Ed
HBS Faculty Remember Nelson Mandela
transition are ones in which a single person at the place at the right time can have enormous impact. As David Ben-Gurion made Israel, and Abraham Lincoln remade the United States, Nelson Mandela reforged South Africa. He was not the only... View Details
- September 2021
- Case
Publicis Groupe 2021: Changing Nearly Everything
By: Rosabeth Moss Kanter, Tonia Labruyere and Vincent Dessain
After succeeding long-time CEO Maurice Levy as top leader of the world’s third largest advertising, marketing, and communications company, headquartered in France, Arthur Sadoun accelerates digital transformation through a new platform drawing on talent from any of the... View Details
Keywords: COVID-19 Pandemic; Change Management; Transition; Transformation; Leadership; Digital Transformation; Advertising Industry; France; United States
Kanter, Rosabeth Moss, Tonia Labruyere, and Vincent Dessain. "Publicis Groupe 2021: Changing Nearly Everything." Harvard Business School Case 322-050, September 2021.
- December 2018 (Revised June 2019)
- Case
Wolfgang Puck: Setting the Table for the Future
By: Boris Groysberg and Matthew G. Preble
Chef Wolfgang Puck oversees a disparate business empire that includes fine dining restaurants, a catering business, and various licensed products that run from cookware, to soup, to fast-casual restaurants. His businesses activities are divided among three separate... View Details
Keywords: Brands and Branding; Growth and Development; Management Systems; Business Processes; Leadership; Transition; Food and Beverage Industry; Consumer Products Industry
Groysberg, Boris, and Matthew G. Preble. "Wolfgang Puck: Setting the Table for the Future." Harvard Business School Case 419-001, December 2018. (Revised June 2019.)
- 24 Sep 2014
- Op-Ed
The ABCs of Addressing Climate Change (From a Business Perspective)
garbage and too much traffic (McKinsey). Continued urbanization only exacerbates these shortages. Society needs collectively to address the basics of water, energy, waste, and transit so that we can all do more with the resources we have.... View Details