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  • All HBS Web  (512)
    • News  (102)
    • Research  (334)
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  • All HBS Web  (512)
    • News  (102)
    • Research  (334)
    • Events  (3)
    • Multimedia  (3)
  • Faculty Publications  (163)
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  • 05 Apr 2004
  • Research & Ideas

Six Ways to Build Trust in Negotiations

understands what the other side values. Label your concessions Actions may speak louder than words, but actions in negotiation are often ambiguous. Concessions, unilateral or otherwise, are only influential in building trust or... View Details
Keywords: by Deepak Malhotra
  • 07 Apr 2021
  • Research & Ideas

How Teams Work: Lessons from the Pandemic

conversations helped the team qualify their thinking,” they write. Short, scheduled debriefs after client meetings helped team members process what transpired and the work that needed to follow. Moving forward in a virtual world By View Details
Keywords: by Kristen Senz
  • 10 May 2010
  • Research & Ideas

What Top Scholars Say About Leadership

disciplinary scholars have been working on the phenomena, but many of them were hesitant to be labeled as scholars of "leadership." In sociology, for example, such research might fall under the rubric of elite studies. In... View Details
Keywords: by Martha Lagace; Education
  • 25 Oct 2010
  • HBS Case

Tesco’s Stumble into the US Market

& Easy assortment carried around 50 percent private- label products, rather than more familiar national brands. And finally, fresh produce was prepacked rather than loose on the shelves. While this can actually improve freshness,... View Details
Keywords: by Sean Silverthorne; Retail
  • 09 Apr 2007
  • Research & Ideas

Industry Self-Regulation: What’s Working (and What’s Not)?

issue, managers at buyers and suppliers are faced with hundreds of different supply chain programs—from labeling schemes like Fair Trade and organics, to industry association programs like Responsible Care and Sustainable Slopes, to a... View Details
Keywords: by Martha Lagace
  • 28 Sep 2020
  • Research & Ideas

How Leaders Can Navigate Politicized Conversations and Inspire Collaboration

involving about 5,000 people, the researchers found that listeners tend to perceive speakers who use politically incorrect labels for various groups of people as more authentic. But listeners also saw them as colder. The researchers’... View Details
Keywords: by Kristen Senz
  • 02 Mar 2009
  • Research & Ideas

When Goal Setting Goes Bad

performance, the authors agree. But goal setting must be prescribed in doses, not as a standard remedy to increase productivity. They even offer a warning label and list 10 questions managers should ask themselves before starting goal... View Details
Keywords: by Sean Silverthorne
  • 13 Apr 2016
  • Research & Ideas

Why Your Company Wants to be a 'Cognitive Referent' (Hint: SpaceX)

IMPRESSION McDonald focused on the startups’ cultural strategies—rhetorical activities in terms of what they said and how that mapped to what they did, and symbolic activities like using labels or analogies to similar players in other... View Details
Keywords: by Roberta Holland; Aerospace; Food & Beverage; Retail
  • 04 Feb 2002
  • Research & Ideas

How a Juicy Brand Came Back to Life

City in the late 1970s. At the time, there was no shortage of upstart brands competing for the dollars of young, health-conscious New Yorkers, but Snapple stood out from the rest by virtue of an endearing artlessness. The labels on its... View Details
Keywords: by John Deighton; Food & Beverage
  • 28 Nov 2005
  • Research & Ideas

Unilever: Transformation and Tradition

were not strong enough to prevent the growth of private labels in Europe, but they were sufficient to maintain Unilever's strong position in higher margin products. It was able to leverage knowledge of brands and products between... View Details
Keywords: by Geoffrey Jones; Consumer Products
  • 17 Jun 2017
  • Research & Ideas

Amazon, Whole Foods Deal a Big Win for Consumers

Source: 400tmax Editor's Note. Online retailing behemoth Amazon announced June 16 that it would acquire upscale grocery chain Whole Foods Market in a deal valued at more than $13 billion. Though the company has dabbled with the idea of a brick-and-mortar footprint in... View Details
Keywords: by Jose Alvarez and Len Schlesinger; Retail
  • 08 Mar 2004
  • Research & Ideas

Creating Value in Your Business Ecosystem

ecosystem. It charges users only a moderate fee to coordinate their trading activities. Incentives such as the PowerSeller label reinforce standards for sellers that benefit the entire ecosystem. These performance standards also delegate... View Details
Keywords: by Marco Iansiti & Roy Levien
  • 01 Feb 2023
  • What Do You Think?

Will Hybrid Work Strategies Pull Down Long-Term Performance?

performed remotely without harming the organization, he tacitly agreed with CNBC pundits recently who jokingly labeled his views as a “back-to-work” strategy, especially for jobs influencing client relations in any way. In another... View Details
Keywords: by James Heskett
  • 09 May 2023
  • Research & Ideas

Where to Find Remote Work Now: 250 Million Job Postings Paint a Complex Picture

they named WHAM, short for “Work from Home Algorithmic Measure.” Three people labeled 10,000 chunks of text to help WHAM analyze whether job posting text included language indicating the role would involve remote work. They then “trained”... View Details
Keywords: by Rachel Layne
  • 06 Dec 2017
  • What Do You Think?

Is It Time To Break Up Amazon, Apple, Facebook, or Google?

objected to invoking the Sherman Act argue that such actions hurt competition and restrict free markets. Ironically, those advocating the use of the Sherman Act, even though they are sometimes labeled “socialists” by their opponents,... View Details
Keywords: by James Heskett; Technology; Web Services
  • 22 Oct 2019
  • Research & Ideas

Use Artificial Intelligence to Set Sales Targets That Motivate

handle human tasks—allows companies to use multiple variables to compute the best targets for employees, often in real time. Many companies have started using machine-learning algorithms to construct AI systems. Such algorithms can take two forms: Supervised learning.... View Details
Keywords: by Michael Blanding
  • 21 Aug 2019
  • Research & Ideas

What Machine Learning Teaches Us about CEO Leadership Style

gave each one a name. Those who used positive language and a range of facial expressions, for example, were deemed Excitable. Those who showed anger, contempt, and disgust but also a fair amount of neutral expressions were labeled Stern.... View Details
Keywords: by Michael Blanding
  • 14 Feb 2017
  • Research & Ideas

A Strategy For Steady Leadership in an Unsteady World

change—business leaders have entered a new era requiring new ways of leading. Traditional management methods seem no longer sufficient to address the volume of change we are seeing. I label this VUCA 2.0. In a 1998 report designed to... View Details
Keywords: by Bill George
  • 15 Nov 2018
  • Book

Can the Global Food Industry Overcome Public Distrust?

JamesBrey Food is the largest segment of the global economy. It is also widely recognized as more critical for human health than any pharmaceutical drug on the planet. But significant changes in the industry are making people lose trust in many institutions involved in... View Details
Keywords: by Sean Silverthorne; Agriculture & Agribusiness
  • 10 Nov 2003
  • Research & Ideas

Globalization: The Strategy of Differences

labels 'international' and 'domestic' no longer apply." His globalization program, often summarized under the tagline "think global, act global," had included an unprecedented amount of standardization. By the time he... View Details
Keywords: by Pankaj Ghemawat
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