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  • All HBS Web  (734)
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  • 25 Jul 2005
  • Research & Ideas

Fool vs. Jerk: Whom Would You Hire?

comes to getting a job done, of course competence trumps likability. "I can defuse my antipathy toward the jerk if he's competent, but I can't train someone who's incompetent," says the CIO at a large engineering company. Or, in the words of a View Details
Keywords: by Tiziana Casciaro & Miguel Sousa Lobo
  • 02 Oct 2006
  • Research & Ideas

Negotiating in Three Dimensions

set-up error (among many): It is easy to make one kind of mistake in your choice of negotiating agents. You know the importance of using a skilled and knowledgeable negotiating agent as well as crafting a contract that aligns your agent's... View Details
Keywords: by Martha Lagace
  • 23 May 2012
  • Research & Ideas

Five Ways to Make Your Company More Innovative

time with a diverse group of people with different backgrounds and experiences. By engaging with others, innovators increase the probability that they are going to gain useful insights. Finally, innovators are constantly experimenting.... View Details
Keywords: by Garry Emmons, Julia Hanna & Roger Thompson
  • 15 Dec 2003
  • Research & Ideas

The New Global Business Manager

demands." In turn, they can talk to the functional managers who maintain oversight on the company's resources—its financial, human, or information assets—and who are able to see how those need to be developed and diffused around the world. Companies must recognize... View Details
Keywords: by Cynthia Churchwell
  • 05 May 2008
  • Research & Ideas

Connecting with Consumers Using Deep Metaphors

far more important to understand than the various positions taken on it, although those too are important. Q: What to your mind are a few effective marketing campaigns that have utilized knowledge of deep metaphors? What did they do that... View Details
Keywords: by Martha Lagace; Consumer Products
  • 23 May 2023
  • Research & Ideas

Lessons on Life, Graffiti, and Value: 'It's in That Darkness That You Can Actually Develop and Evolve'

Midwesterner raised on a dairy farm, and Roy Whitcomb Riley, a Black Southerner, settled in Los Angeles shortly before their son’s birth, in 1981, after traveling the world for 18 years. They lived in Mid City, whose economic and racial View Details
Keywords: by Christina Pazzanese, Harvard Gazette
  • 21 Apr 2021
  • Research & Ideas

The Pandemic Conversations That Leaders Need to Have Now

change has driven: The rise of knowledge work Trends toward flatter, less hierarchical organizations and recognition of the value-creation of frontline workers Increasing diversity and globalization,... View Details
Keywords: by Boris Groysberg, Robin Abrahams, and Katherine Connolly Baden
  • 01 Jun 2022
  • What Do You Think?

Is Stakeholder Management Facing New Headwinds?

style: “The topics may be changing and doctrines of the past subject to change or reversal, but well-framed questions and diverse examination of case collateral, done well, creates a discovery mindset and challenges a knowing mindset... View Details
Keywords: by James Heskett
  • 22 Aug 2005
  • Research & Ideas

The Hard Work of Failure Analysis

technical skills, expertise in analysis, and diverse views, allowing them to brainstorm and explore different interpretations of a failure's causes and consequences. Because this usually involves the potential for conflict that can... View Details
Keywords: by Amy Edmondson & Mark D. Cannon
  • 13 Jan 2021
  • Research & Ideas

How 'Small C' Change Can Beat Large-Scale Rebuilding

capable of and what I expect from them,” he said. Flick sought many confidential conversations to restore self-confidence and harmony in the team. Especially in a diverse team of competing players, it was important to him to discuss each... View Details
Keywords: by Boris Groysberg, Sascha L. Schmidt, and Sebastian Flegr; Sports
  • 10 Sep 2020
  • Research & Ideas

The COVID Two-Step for Leaders: Protect and Pivot

and complements perfectly the physical business we have built so far.” Another example is MyoMaster, a company that specializes in recovery products and knowledge for athletes. Founded by couple Joe Gray and Lottie Whyte, MyoMaster... View Details
Keywords: by Boris Groysberg and Katherine Connolly Baden
  • 30 Jun 2021
  • In Practice

The Harvard Business School Faculty Summer Reader 2021

portal into the invention of CRISPR and some of the big personalities and battles that led to the Nobel Prize in Chemistry last year." The Code Breaker: I am a software/tech guy and have scant knowledge of the world of biology. Yet living... View Details
Keywords: by Kathryn Haviland
  • 06 Mar 2013
  • Research & Ideas

HBS Cases: Women MBAs at Harvard Business School

making up 40 percent of the Class of 2014. But a new case study shows that there's still a ways to go. “We want them to grapple with what it takes to build an organization, to leverage diversity and create an inclusive culture."... View Details
Keywords: by Carmen Nobel; Education
  • 30 Apr 2012
  • Research & Ideas

India’s Ambitious National Identification Program

comes close to this. They are far from the finish line, but it sure is an amazing start!" The UIDAI project provides an interesting lesson for companies that are intent on reaching an enormous, diverse population, says Khanna, who... View Details
Keywords: by Dina Gerdeman
  • 16 Dec 2002
  • Research & Ideas

Mentoring—Using the Voice of Experience

Sometimes executive education has little to do with what happens in a classroom. Mentoring and coaching are the time-tested ways for wisdom and knowledge to be passed through an organization. Harvard Business School professor Dorothy... View Details
Keywords: by Sean Silverthorne
  • 03 Jan 2018
  • What Do You Think?

In the Wake of #MeToo, Should Corporate Boards Hire Compliance Officers?

responsibility didn’t know more and act sooner. As someone with experience on more than a dozen for-profit boards, I understand why directors find it so difficult to acquire enough knowledge and information to carry out their duties to... View Details
Keywords: by James Heskett
  • 11 Oct 2022
  • Research & Ideas

Shrinking the Racial Wealth Gap, One Mortgage at a Time

Taints Customer Service: Evidence from 6,000 Hotels A World of Difference: What Keeps Companies from Becoming More Inclusive Measuring the Perceived Liquidity of the Corporate Bond Market Feedback or ideas to share? Email the Working View Details
Keywords: by Rachel Layne; Financial Services
  • 04 Aug 2008
  • Research & Ideas

How Female Stars Succeed in New Jobs

readers of HBS Working Knowledge who would be willing to share their experiences around any of the strategies I've just mentioned or on building successful careers in general. Their insights would further this research for myself and my... View Details
Keywords: by Martha Lagace; Financial Services
  • 08 Mar 2010
  • Sharpening Your Skills

Sharpening Your Skills: Successful Negotiation

Sharpening Your Skills dives into the HBS Working Knowledge archives to bring together articles on ways to improve your business skills. Questions To Be Answered: How is negotiation evolving? How important are opening talks in determining... View Details
Keywords: by Staff
  • 08 May 2013
  • Research & Ideas

A Company’s Evolving View of Gender Equity

Emerita Deborah Kolb. "Despite bodies of knowledge about social institutions and social issues at the institutional and organizational levels, we know very little about how individual organizations experience and internalize gradual... View Details
Keywords: by Martha Lagace; Accounting
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