Publications

02 Nov 2010
News

Harvard Professor: Iceland Should Think Geothermal

07 Mar 2016
News

The Limits of the Lean Startup Method

20 Aug 2018
Blog Post

Summer Snapshot: Interning for the City of Philadelphia

the U.S. have enjoyed recent economic gains, but all too often those gains are concentrated in particular segments of society based on race, zip code, and income level. So far, my work has involved interviewing government, non-profit,... View Details

Keywords: Nonprofit / Government

August 2002 (Revised November 2016)
Background Note

Customer Profitability and Lifetime Value

By: Elie Ofek

Introduces the central concepts involved in determining customer lifetime value, with detailed analysis and examples from the realm of direct marketing. Implications for marketing strategy and customer relationship management are briefly discussed. View Details

Keywords: Customer Value and Value Chain; Customer Relationship Management; Customization and Personalization; Product Marketing; Sales; Marketing Strategy; Management Analysis, Tools, and Techniques; Consumer Products Industry

March 2000
Case

People's Light and Theatre Company, The

Describes in operational detail the activities involved in creating a collaborative and artistic product. Parallels to companies in dynamic industries emerge from the management philosophies and artistic methods of the case protagonist, Artistic Director Abigail Adams. View Details

Keywords: Creativity; Service Operations; Business Strategy; Theater Entertainment; Fine Arts Industry

05 Nov 2018
News

Hey robot, is that report ready?

01 Jun 2016
Working Paper Summaries

Motivating Effort in Contributing to Public Goods Inside Organizations: Field Experimental Evidence

Keywords: by Andrea Blasco, Olivia S. Jung, Karim R. Lakhani, and Michael E. Menietti

04 Feb 2020
Video

Adi Godrej

Adi Godrej, Chair of the India-based Godrej Group, discusses the role of business and the importance of firms’ engaging in socially responsible projects. He discusses his company’s involvement in educational... View Details

06 Apr 2017
Cold Call Podcast

Why German Business Supports, Trains and Hires Syrian Refugees

Keywords: Re: Rebecca M. Henderson

January 1982 (Revised July 2007)
Case

Dan Stewart (A)

A subordinate who Dan Stewart has recently placed on warning for unsatisfactory performance is suddenly appointed Dan's boss. Involves such issues as the management of disappointment, understanding organizational irrationality, lateral transfer within the same company,... View Details

Keywords: Rank and Position; Emotions

24 Oct 2011
News

Top 'Innovators' Rank Low in R&D Spending

14 Nov 2016
News

Why Big Data Isn’t Enough

20 Jul 2016
News

Emotional Intelligence 101: These 3 Words Can Turn Anxiety Into Advantage, According to Science

October 2007 (Revised February 2010)
Case

Adelphia Communications Corp.'s Bankruptcy

By: Stuart C. Gilson and Belen Villalonga

In 2002, a massive accounting fraud and corporate looting scandal involving the founding Rigas family made Adelphia the 11th largest bankruptcy case in history, and the third-after WorldCom and Enron-among those triggered by fraud. Set in 2005, when Adelphia is... View Details

Keywords: Family Business; Restructuring; Crime and Corruption; Insolvency and Bankruptcy; Corporate Governance; Governance Controls; Family Ownership

March 2002
Case

Anthony Neoh

By: Guhan Subramanian, Michelle Kalka and Qian Sun

This case provides a brief history of the development of the Chinese securities market and details Anthony Neoh's involvement with it. It concentrates particularly on exploring issues specific to emerging markets. View Details

Keywords: Development Economics; Financial Markets; Corporate Governance; Emerging Markets