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- 06 Oct 2003
- Research & Ideas
The Problem with Hedge Funds
in the Internet and telecom bubbles. Those who have money left, or who have new savings coming in and are seeking investments have heard that hedge funds have done well. For example, they've heard that Julian Robertson's Tiger Fund has... View Details
Keywords: by D. Quinn Mills
- 08 Mar 2004
- Research & Ideas
Creating Value in Your Business Ecosystem
rapidly with the number of ecosystem members that use them. This allows keystone players to share the surplus with their communities. During the Internet boom, many businesses failed because, although the theoretical value of a keystone... View Details
Keywords: by Marco Iansiti & Roy Levien
- 19 Apr 2004
- Research & Ideas
Birth of the American Salesman
and Internet age? A: Today there are more sales workers than ever before, though I would not call them "Willy Lomans." They are a vital and essential part of the economy. The number of people in sales occupations in 2000 was 16... View Details
Keywords: by Laura Linard
- 18 Feb 2019
- Book
What’s Really Disrupting Business? It’s Not Technology
idea—allowing people to live-cast on the internet their day-to-day activities—that was centered on technology. After many twists and turns, they arrived at their eventual business model of allowing gamers to decouple playing games from... View Details
- January 2013 (Revised June 2018)
- Case
Amazon, Apple, Facebook, and Google 2018
By: John Deighton and Leora Kornfeld
Four businesses had, by 2012, grown to dominate the infrastructure that all firms rely on to reach online customers. Will the balance of power among the four persist, will one take command at the expense of the other three, or are all four more vulnerable than they... View Details
Keywords: Internet and the Web; Competitive Advantage; Infrastructure; Mobile and Wireless Technology; Growth and Development; Retail Industry; Retail Industry; United States
Deighton, John, and Leora Kornfeld. "Amazon, Apple, Facebook, and Google 2018." Harvard Business School Case 513-060, January 2013. (Revised June 2018.) (request a courtesy copy.)
- March 2023
- Case
Mirakl: Growing The Marketplace Economy
By: Antonio Moreno, Santiago Gallino and Emilie Billaud
Mirakl provided the technology and seller network required for companies like Macy's, Best Buy, Walmart, Siemens, or Carrefour to simply design, launch, and administer a marketplace that included products from third-party sellers. What began as a basic business idea in... View Details
Keywords: Business Growth and Maturation; Business Startups; Transformation; Technological Innovation; Growth and Development Strategy; Internet and the Web; Technology Adoption; Sales; Retail Industry; Retail Industry; Retail Industry; Europe; France; Paris; United States
Moreno, Antonio, Santiago Gallino, and Emilie Billaud. "Mirakl: Growing The Marketplace Economy." Harvard Business School Case 623-054, March 2023.
- 16 Mar 2020
- Research & Ideas
How the Coronavirus Is Already Rewriting the Future of Business
consumer brands that rely on traditional retailing for the bulk of their sales—have already been demonstrably affected. So will industries that revolve around large gatherings, such as many forms of popular entertainment—sports, cinema,... View Details
Keywords: by Dina Gerdeman
- September 2020 (Revised February 2021)
- Case
Zameer Kassam Fine Jewelry: Engaging Clients
By: Ryan W. Buell and Amy Klopfenstein
Zameer Kassam Fine Jewelry (ZKFJ) designs custom engagement rings that tell the story of a couple’s relationship. The case describes the company’s process for engaging clients, which has historically been a relatively offline, high-touch experience. Obliged by... View Details
Keywords: Customer Engagement; Service Delivery; Health Pandemics; Internet and the Web; Customer Satisfaction; Organizational Change and Adaptation; Growth and Development; Retail Industry
Buell, Ryan W., and Amy Klopfenstein. "Zameer Kassam Fine Jewelry: Engaging Clients." Harvard Business School Case 621-043, September 2020. (Revised February 2021.)
- 13 Apr 2016
- Research & Ideas
Why Your Company Wants to be a 'Cognitive Referent' (Hint: SpaceX)
Internet search, Starbucks and coffee, YouTube and video sharing,” McDonald says. “In some cases, the names of these companies are so inextricably linked to the actual product category itself that it becomes like a verb. We ‘Google’ it.”... View Details
- 05 Feb 2001
- Research & Ideas
The Ten Deadly Mistakes of Wanna-Dots
Increasingly, it seems, there are just two types of companies left in the world: dot-coms and "wanna-dots." The dot-coms, of course, are the pure Internet companies operating on-line businesses. Most of them are less than five... View Details
Keywords: by Rosabeth Moss Kanter
- 05 Mar 2014
- What Do You Think?
When Will the Next Dot.com Bubble Burst?
Internet (mobile) businesses and users (have) already evaluated the benefits (and) analysts' valuations can be more predictable " Shankar N. Mandapaka added: "The earlier dot.com bubble was due to lack of proper valuation... View Details
- 14 Sep 2016
- Research & Ideas
Web Surfers Have a Schedule and Stick to It
the internet might be a bit more understandable if you take into account what anthropologists have discovered—that internet use inside most homes is “bursty” and “plastic.” In other words, we use little... View Details
- 17 Mar 2021
- Research & Ideas
Beyond Pajamas: Sizing Up the Pandemic Shopper
data-id=_/5WV9qIO851dKEzcCnWEy][/div] We found that roughly 33 percent of US shoppers and 20 percent of those in the UK had not purchased from online retailers before the pandemic. In March, that figure decreased slightly to 32 percent... View Details
- 11 Jun 2001
- Research & Ideas
E-Commerce Unplugged
channel, a mobile Internet or a substitute for PCs. Rather, it is a new aspect of consumerism and a much more powerful way to speak with consumers. Unleashing the value of m-commerce requires understanding the role that mobility plays in... View Details
Keywords: by Nitin Nohria & Marty Leestma
- 28 Feb 2005
- Research & Ideas
Amazon, eBay and the Bidding Wars
of its business that is hardly an auction market at all, as retail sellers use it as simply another channel to move goods that are in abundant supply. Sniping won't play a role in that part of the business, but it will no doubt continue... View Details
- 13 May 2014
- Op-Ed
The Alibaba Effect
great online giants. “Alibaba's only limits are those imposed by the speed at which these enterprises continue to grow” Still largely unknown in the West, Alibaba dominates China's Internet and logistics space with over 600 million... View Details
- 01 Mar 2011
- First Look
First Look: March 1
Strategies of Multichannel Retailers Authors:Elie Ofek, Zsolt Katona, and Miklos Sarvary Publication:Marketing Science 30, no. 1 (January-February 2011) Abstract The Internet has increased the flexibility of... View Details
Keywords: Sean Silverthorne
- 15 Jul 2014
- First Look
First Look: July 15
http://www.hbs.edu/faculty/Publication%20Files/13-039%20Nov%202012_612ce7e2-7f81-4eea-9126-3c0964f2be2f.pdf August 2013 Journal of Financial Economics Search-Based Peer Firms: Aggregating Investor Perceptions Through Internet Co-Searches... View Details
Keywords: Carmen Nobel
- 09 Feb 2012
- Sharpening Your Skills
Sharpening Your Skills: Online Marketing
ever-improving technology, customer loyalty programs are proving extremely popular among retailers—but merchants are not getting all they should out of them. The reason? Professor José Alvarez says retailers need to see customers as... View Details
- 19 Oct 2016
- Book