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  • All HBS Web  (1,147)
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  • 14 Nov 2006
  • First Look

First Look: November 14, 2006

  Working PapersThe Business of Free Software: Enterprise Incentives, Investment, and Motivation in the Open Source Community Authors:Marco Iansiti and Gregory L. Richards Abstract In this paper, we examine the motivations of large... View Details
Keywords: Sean Silverthorne
  • 01 Sep 2009
  • First Look

First Look: September 1

forces. Download the paper from SSRN ($5): http://papers.ssrn.com/sol3/papers.cfm?abstract_id=1413775 Repetition of Interaction and Learning: An Experimental Analysis Authors:Bradley R. Staats, Francesca Gino, and Gary P. Pisano Abstract... View Details
Keywords: Martha Lagace
  • Research Summary

Railroads and the Making of Modern China

My current book project is entitled Railroads and the Making of the Modern China and explores China’s economic and socio-political transformation from the last decades of the empire to the present using railroad infrastructure as a focus. Based on a large... View Details

    How Finance Works: The HBR Guide to Thinking Smart About the Numbers

    If you're not a numbers person, then balance sheets and financial jargon can be intimidating and easy to ignore. But if you want to advance in your career, it's crucial that you are able to make smart financial decisions and develop the confidence to... View Details
    • June 2012
    • Article

    Leadership Is a Conversation

    By: Boris Groysberg and Michael Slind
    Globalization and new technologies have sharply reduced the efficacy of command-and-control management and its accompanying forms of corporate communication. In the course of a recent research project, the authors concluded that by talking with employees, rather than... View Details
    Keywords: Employees; Management Style; Interpersonal Communication; Leadership; Cooperation; Partners and Partnerships
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    Groysberg, Boris, and Michael Slind. "Leadership Is a Conversation." Harvard Business Review 90, no. 6 (June 2012).
    • 04 Oct 2016
    • Blog Post

    Why We Recruit: CVS Health

    Mentor. For the interns as a group, we offer intern-only sessions with senior leaders (and HBS alums), interaction with our Colleague Resource Groups, community relations activities with non-profit partners... View Details
    Keywords: Health Care
    • June 2002
    • Background Note

    Complexity Theory and Negotiation

    By: Michael A. Wheeler and Gillian Morris
    This case highlights an application of current thoughts in complexity science to negotiation theory. It emphasizes a provocative approach that questions much of traditional negotiation research thus far. The case explains the roots of complexity science and some broad... View Details
    Keywords: Complexity; Negotiation Tactics; Outcome or Result; Interpersonal Communication
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    Wheeler, Michael A., and Gillian Morris. "Complexity Theory and Negotiation." Harvard Business School Background Note 902-230, June 2002.
    • 2016
    • Book

    Innovation Policy and the Economy, Volume 17

    By: Shane Greenstein, Josh Lerner and Scott Stern
    The seventeenth volume of the National Bureau of Economic Research’s Innovation Policy and the Economy provides an accessible forum for bringing the work of leading academic researchers to an audience of policymakers and those interested in the interaction... View Details
    Keywords: Innovation and Invention; Technological Innovation; Governance; Policy; Economy
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    Greenstein, Shane, Josh Lerner and Scott Stern, eds. Innovation Policy and the Economy, Volume 17. Chicago: University of Chicago Press, 2016.
    • August 2000
    • Case

    Project ACHIEVE - January 2000

    By: H. Kent Bowen and Elizabeth Kind
    Education services target public schools to assist the school with technology and services that will improve their communication with students, parents, and the community. There is also the goal of increasing scores of measured learning. How does a small company do... View Details
    Keywords: Information Technology; Service Delivery; Learning; Interactive Communication; Measurement and Metrics; Performance Consistency; Business and Community Relations; Expansion; Technology Adoption; Education Industry
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    Bowen, H. Kent, and Elizabeth Kind. "Project ACHIEVE - January 2000." Harvard Business School Case 601-044, August 2000.
    • November 2022
    • Article

    A Language-Based Method for Assessing Symbolic Boundary Maintenance between Social Groups

    By: Anjali M. Bhatt, Amir Goldberg and Sameer B. Srivastava
    When the social boundaries between groups are breached, the tendency for people to erect and maintain symbolic boundaries intensifies. Drawing on extant perspectives on boundary maintenance, we distinguish between two strategies that people pursue in maintaining... View Details
    Keywords: Culture; Machine Learning; Natural Language Processing; Symbolic Boundaries; Organizations; Boundaries; Social Psychology; Interpersonal Communication; Organizational Culture
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    Bhatt, Anjali M., Amir Goldberg, and Sameer B. Srivastava. "A Language-Based Method for Assessing Symbolic Boundary Maintenance between Social Groups." Sociological Methods & Research 51, no. 4 (November 2022): 1681–1720.
    • Forthcoming
    • Article

    Comparing the Value of Perceived Human Versus AI-Generated Empathy

    By: Matan Rubin, Joanna Z. Li, Federico Zimmerman, Desmond C. Ong, Amit Goldenberg and Anat Perry
    Artificial intelligence (AI) and specifically large language models demonstrate remarkable social–emotional abilities, which may improve human–AI interactions and AI’s emotional support capabilities. However, it remains unclear whether empathy, encompassing... View Details
    Keywords: AI and Machine Learning; Emotions; Perception; Interpersonal Communication
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    Rubin, Matan, Joanna Z. Li, Federico Zimmerman, Desmond C. Ong, Amit Goldenberg, and Anat Perry. "Comparing the Value of Perceived Human Versus AI-Generated Empathy." Nature Human Behaviour (forthcoming). (Pre-published online June 30, 2025.)
    • January 2014
    • Teaching Note

    Dr. Benjamin Hooks and Children's Health Forum

    By: Rosabeth Moss Kanter and Ai-Ling Malone
    The case includes law, business, and public health perspectives on an African American leader's social entrepreneurship and leadership in other social movements. Later in his life, Dr. Benjamin Hooks championed the eradication of lead poisoning. Prior to that Hooks... View Details
    Keywords: Leading Change; Health Disorders; Social Entrepreneurship; Personal Development and Career; Social Issues; United States
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    Kanter, Rosabeth Moss, and Ai-Ling Malone. "Dr. Benjamin Hooks and Children's Health Forum." Harvard Business School Teaching Note 314-092, January 2014.
    • 02 May 2005
    • What Do You Think?

    Where is Consumer Generated Marketing Taking Us?

    increasingly rely on users for new product development, design, and distribution. His particular interest is in how products can be designed and distributed to elicit user-driven development through such methods as "open sourcing" and View Details
    Keywords: by James Heskett
    • 16 Sep 2013
    • Research & Ideas

    Earnings Calls That Get Lost in Translation

    interactions between executives and investors are likely to increase, Yu says, so it's important for executives to keep in mind that they have a lot more to gain from communicating clearly—and also a lot... View Details
    Keywords: by Dina Gerdeman
    • 2015
    • Working Paper

    Corporate Sponsorship in Culture—A Case of Partnership in Relationship Building and Collaborative Marketing by a Global Financial Institution and a Major Art Museum

    By: Ragnar Lund and Stephen A. Greyser
    Purpose: This paper examines cultural sponsorship from a partnership and relationship marketing perspective. It studies a case of how a partnership between two international institutions, a bank and a museum, adds value to both in terms of interaction with... View Details
    Keywords: Value Creation; Partners and Partnerships; Marketing Strategy; Culture; Banks and Banking
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    Lund, Ragnar, and Stephen A. Greyser. "Corporate Sponsorship in Culture—A Case of Partnership in Relationship Building and Collaborative Marketing by a Global Financial Institution and a Major Art Museum." Harvard Business School Working Paper, No. 16-041, October 2015.
    • 2010
    • Working Paper

    Advertising Disclosures: Measuring Labeling Alternatives in Internet Search Engines

    By: Benjamin Edelman and Duncan S. Gilchrist
    In an online experiment, we measure users' interactions with search engines, both in standard configurations and in modified versions with clearer labels identifying search engine advertisements. In particular, for a random subset of users, we change "Sponsored links"... View Details
    Keywords: Online Advertising; Interactive Communication; Corporate Disclosure; Labels; Marketing Strategy; Consumer Behavior; Internet; Search Technology
    Citation
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    Edelman, Benjamin, and Duncan S. Gilchrist. "Advertising Disclosures: Measuring Labeling Alternatives in Internet Search Engines." Harvard Business School Working Paper, No. 11-048, November 2010. (Revised January 2011, January 2012.)
    • 2011
    • Other Unpublished Work

    Height Taken but Worth Unknown: Valuation as an Institutional Process

    By: R. Daniel Wadhwani and Mukti Khaire
    Drawing on research from organizational studies, sociology, history, and anthropology, we develop a framework for understanding valuation as an institutional process in markets. We posit that three institutional elements—categories, criteria, and standards—are integral... View Details
    Keywords: Interactive Communication; Markets; Standards; Situation or Environment; Perception; Valuation
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    Wadhwani, R. Daniel, and Mukti Khaire. "Height Taken but Worth Unknown: Valuation as an Institutional Process." 2011.
    • 2011
    • White Paper

    Brands Are People Too! Harnessing the Power of Brand Warmth and Competence

    By: Chris Malone, Jill Avery and S. T. Fiske
    Research in customer behavior has revealed that the way humans respond to brands is simply an extension of the way they instinctively perceive, judge, and behave towards one another. Understanding how consumers judge brands using social processes akin to those used in... View Details
    Keywords: Brands; Brand Management; Customer Relationship Management; CRM; Brand Positioning; Brand Equity; Customers; Customer Focus and Relationships; Customer Satisfaction; Brands and Branding; Marketing; Marketing Communications; Marketing Strategy; Consumer Products Industry
    Citation
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    Malone, Chris, Jill Avery, and S. T. Fiske. "Brands Are People Too! Harnessing the Power of Brand Warmth and Competence." White Paper Series, Relational Capital Group, Newtowne Square, PA, 2011.
    • 21 May 2019
    • Blog Post

    Asian Pacific American Heritage Month at HBS

    Business Association, is proud to introduce this year's APAHM Portrait Project.  The Asian Pacific Islander identity extends beyond a checkbox, and we are honored to share stories from the HBS community around the richness of the Asian... View Details
    • February 2024
    • Article

    Conveying and Detecting Listening in Live Conversation

    By: Hanne Collins, Julia A. Minson, Ariella S. Kristal and Alison Wood Brooks
    Across all domains of human social life, positive perceptions of conversational listening (i.e., feeling heard) predict well-being, professional success, and interpersonal flourishing. But a fundamental question remains: Are perceptions of listening accurate? Prior... View Details
    Keywords: Interpersonal Communication; Behavior; Perception
    Citation
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    Collins, Hanne, Julia A. Minson, Ariella S. Kristal, and Alison Wood Brooks. "Conveying and Detecting Listening in Live Conversation." Journal of Experimental Psychology: General 153, no. 2 (February 2024): 473–494.
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