Intention - Publications - Faculty & Research

August 2019
Case

Twiggle: E-Commerce with Semantic Search

Four years after being founded, in 2014, by former Google executives Amir Konigsberg (CEO) and Adi Avidor (CTO), Twiggle had developed a search enhancement that plugged into an online merchant’s existing framework. The company utilized advanced structuring and... View Details

Keywords: Search Technology; Customer Acquisition; Internet and the Web; Technological Innovation; Commercialization; Growth and Development Strategy; E-commerce; Technology Industry; Israel

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June 2018 (Revised February 2019)
Teaching Note

Home Nursing of North Carolina

By: Richard S. Ruback, Royce Yudkoff and Ahron Rosenfeld

In 2011, immediately after graduating HBS, Ari Medoff began a self-funded search for a small firm to buy and run as its CEO. After just three month of searching, he identified Home Nursing of North Carolina (HNNC), a home care agency based in Greensboro, NC, as a... View Details

Keywords: Small Firms Management; Acquisition; Negotiation Process; Investment; Small Business; Management; Personal Development and Career

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25 Nov 2019
Research & Ideas

When Your Passion Works Against You

When Steve Jobs returned to Apple in 1997 after a 12-year absence, the company he co-founded was dispirited, rudderless, and near bankruptcy. In a staff meeting, Jobs shared his plan for revitalizing the struggling brand, touching on one necessary ingredient: passion.... View Details

Keywords: by Dina Gerdeman

30 Apr 2024
Book

When Managers Set Unrealistic Expectations, Employees Cut Ethical Corners

Similarly, AmerisourceBergen had a system for reporting suspicious opioid orders, but that system was thinly resourced, and the company’s sales personnel reportedly found ways to circumvent it. I could go on with other examples, but my View Details

Keywords: by Dina Gerdeman

26 Jun 2018
First Look

New Research and Ideas, June 26, 2018

facial-expression tracking is used to study viewers’ real-time emotional responses when watching comedy movie trailers online. These data are used to predict both viewers’ intentions to watch the movie and the movie’s box office success.... View Details

Keywords: Dina Gerdeman

October 2020
Case

HOPE and Transformational Lending: Netflix Invests in Black Led Banks

By: John D. Macomber and Janice Broome Brooks

Following the killing of George Floyd on Memorial Day in 2020, the large US corporation Netflix elected to make a "transformational deposit" of $10 million into Hope Credit Union (HCU), a small Black led community development finance institution (CDFI) based in... View Details

Keywords: Banking; Rural Entrepreneurship; Economic Development; Black Entrepreneurs; Economic Growth; Credit; Banks and Banking; Entrepreneurship; Rural Scope; Development Economics; Race; Investment; Decision Making; Banking Industry

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Educators

2012
Report

Sweden's Position in the Global Economy

By: Christian H.M. Ketels

In the spring of 2012, the Swedish economy is, as many of its peers, facing a difficult and uncertain economic environment. While these challenges are real, the Swedish economy looks much better prepared to deal with them than many of its peers. Following its own... View Details

Keywords: Economy; Financial Crisis; Government and Politics; Policy; Globalization; Competitive Advantage; Sweden

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2010
Working Paper

Lawful but Corrupt: Gaming and the Problem of Institutional Corruption in the Private Sector

By: Malcolm S. Salter

This paper describes how the gaming of society's rules by corporations contributes to the problem of institutional corruption in the world of business. "Gaming" in its various forms involves the use of technically legal means to subvert the intent of society's rules in... View Details

Keywords: Crime and Corruption; Civil Society or Community; Competitive Advantage; Earnings Management; Trust; Law; Performance; Investment Funds; Private Sector; Behavior; Relationships; Goals and Objectives

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15 Feb 2022
Book

When Working Harder Doesn’t Work, Time to Reinvent Your Career

and how to use them. Let’s break things down a bit. Cattell is telling us that the success curve is, for all intents and purposes, the fluid intelligence curve, which increases to one’s midthirties or so and then declines through the... View Details

Keywords: by Avery Forman

January 2009
Supplement

The Tip of the Iceberg: JP Morgan Chase and Bear Stearns (B1)

By: Clayton S. Rose, Daniel Baird Bergstresser and David Lane

Bear Stearns & Co burned through nearly all of its $18 billion in cash reserves during the week of March 10, 2008, and an unprecedented provision of liquidity support from the Federal Reserve on Friday March 13 was insufficient to reverse the decline in Bear's... View Details

Keywords: Economic Slowdown and Stagnation; Capital; Financial Liquidity; Banks and Banking; Governance; Crisis Management; Failure; Business and Stakeholder Relations; Balance and Stability; Valuation; New York (state, US)

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31 Jan 2022
Research & Ideas

Where Can Digital Transformation Take You? Insights from 1,700 Leaders

for example, by being transparent about their intentions and relevant processes. When they use that data, they actively ensure they are abiding by the expectations they set when they gather it. Organizations want to get to the point where... View Details

Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards

27 Feb 2024
Research & Ideas

Why Companies Should Share Their DEI Data (Even When It’s Unflattering)

government requirements. What happens when your competitor discloses—and you don’t? The researchers found that if the competition discloses its diversity data and you don’t, consumers have lower purchasing intentions toward you. Moreover,... View Details

Keywords: by Shalene Gupta

January 2009
Supplement

The Tip of the Iceberg: JP Morgan Chase and Bear Stearns (B2)

By: Clayton S. Rose, Daniel Baird Bergstresser and David Lane

Bear Stearns & Co burned through nearly all of its $18 billion in cash reserves during the week of March 10, 2008, and an unprecedented provision of liquidity support from the Federal Reserve on Friday March 13 was insufficient to reverse the decline in Bear's... View Details

Keywords: Economic Slowdown and Stagnation; Capital; Insolvency and Bankruptcy; Financial Liquidity; Banks and Banking; Governance; Crisis Management; Goals and Objectives; System; Valuation; New York (state, US)

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13 Feb 2014
Research & Ideas

Managing the Family Business: Leadership Roles

intentions can provide good governance for a business, family, and ownership group. But unitary leaders, like the rest of us, only have so many hours in a day, and they can only focus on so many individual concerns before losing... View Details

Keywords: by John A. Davis

17 Oct 2019
Research & Ideas

‘Chick Beer’ for Women? Why Gender Marketing Repels More Than Sells

from gender-based strategies, for instance by no longer targeting only women in ads about household cleaning products, according to a recent Kantar study. Unilever and UN Women partnered in 2017 to fight gender stereotypes in ads. Some brands say they are View Details

Keywords: by Dina Gerdeman; Consumer Products

28 Sep 2020
Research & Ideas

How Leaders Can Navigate Politicized Conversations and Inspire Collaboration

New research sheds light on implications of using politically correct and incorrect speech and identifies five techniques to increase persuasiveness and diffuse conflict. Insights from two recent studies in an emerging field—the psychology of conversation—are aimed at... View Details

Keywords: by Kristen Senz

09 Jun 2022
HBS Case

From Truck Driver to Manager: US Foods’ Novel Approach to Staff Shortages

hit the company took in 2020, Satriano has been intent on expanding the company’s CHEF’STORE brand, a chain of cash-and-carry food stores that provide an alternative way for restauranteurs to make last-minute purchases. With supply chain... View Details

Keywords: by Pamela Reynolds

08 Apr 2013
Research & Ideas

How to Demotivate Your Best Employees

company. Perfect attendance was defined as not having any unexcused absences or tardy shift arrivals during the month. The plant managers had all the right intentions when they implemented the award program. Absenteeism and tardiness... View Details

Keywords: by Dina Gerdeman; Service

November, 2016
Article

Fixing Discrimination in Online Marketplaces

By: Ray Fisman and Michael Luca

Online marketplaces such as eBay, Uber, and Airbnb have the potential to reduce racial, gender, and other forms of bias that affect the off-line world. And in the early days of Internet commerce, the relative anonymity of transactions did make it harder for... View Details

Keywords: Prejudice and Bias; Digital Platforms; Internet and the Web; Race; Gender

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