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  • November 2017
  • Teaching Note

Amazon.com, 2016

By: John R. Wells and Gabriel Ellsworth
Teaching Note for HBS No. 716-402. On January 28, 2016, Amazon announced record 2015 operating profits of $2.2 billion on $107 billion of sales, and the markets responded with cautious optimism. For years, founder and CEO Jeffrey Bezos had prioritized growth and... View Details
Keywords: Strategic Analysis; Retail; E-commerce; Amazon; Amazon.com; AmazonFresh; Jeff Bezos; Cloud Computing; Marketplaces; Streaming; E-reader Market; Digital Media; Mobile App; Online Retail; Shipping; Database; Tablet; Kindle; Kindle Fire; Smartphone; Delivery; Market Platforms; Two-Sided Platforms; Competition; Internet; Corporate Strategy; Online Advertising; Business Growth and Maturation; Business Model; Business Organization; For-Profit Firms; Film Entertainment; Games, Gaming, and Gambling; Music Entertainment; Television Entertainment; Profit; Revenue; Global Strategy; Multinational Firms and Management; Taxation; Business History; Human Resources; Resignation and Termination; Books; Human Capital; Working Conditions; Business or Company Management; Goals and Objectives; Growth and Development Strategy; Growth Management; Management Practices and Processes; Industry Growth; Industry Structures; Media; Distribution; Distribution Channels; Order Taking and Fulfillment; Infrastructure; Logistics; Product Development; Supply Chain; Supply Chain Management; Organizational Culture; Public Ownership; Work-Life Balance; Problems and Challenges; Labor and Management Relations; Strategy; Adaptation; Business Strategy; Competitive Strategy; Diversification; Expansion; Integration; Horizontal Integration; Vertical Integration; Hardware; Information Technology; Mobile Technology; Online Technology; Technology Networks; Technology Platform; Web; Web Sites; Price; Software; Marketing; Marketing Strategy; Working Capital; Customer Focus and Relationships; Customer Value and Value Chain; Retail Industry; Advertising Industry; Distribution Industry; Electronics Industry; Entertainment and Recreation Industry; Information Technology Industry; Manufacturing Industry; Motion Pictures and Video Industry; Music Industry; Publishing Industry; Shipping Industry; Technology Industry; Video Game Industry; Web Services Industry; United States; Washington (state, US); Seattle
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  • December 2018 (Revised May 2021)
  • Background Note

Making UK Energy Smarter

By: John R. Wells and Benjamin Weinstock
This case describes the history of the United Kingdom's domestic energy industry and the country's efforts to create a more competitive, greener, and distributed power sector. On July 24, 2017, the United Kingdom government and the industry regulator, the Office of Gas... View Details
Keywords: Energy Policy; Regulation; Energy Markets; Subsidies; Oligopolistic Competition; Barriers To Entry; Wholesale; Electric Vehicle; Batteries; Energy Storage; Competition Policy; Energy; Policy; Renewable Energy; Governing Rules, Regulations, and Reforms; Vertical Integration; Competition; Market Entry and Exit; Disruption; Energy Industry; United Kingdom
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    Srikant M. Datar

    Srikant M. Datar became the eleventh dean of Harvard Business School on 1 January 2021. During his tenure as a faculty member, he served as Senior Associate Dean for University Affairs (including Faculty Chair of the Harvard Innovation Lab), for Research, for... View Details

    Keywords: accounting industry; airline; automobiles; banking; biotechnology; communications; consumer products; e-commerce industry; health care; high technology; investment banking industry; management consulting; manufacturing; pharmaceuticals; venture capital industry
    • Other Article

    Sustainable Strategies and Net-Zero Goals

    By: Mark L. Frigo, Robert S. Kaplan and Karthik Ramanna
    In a recent Harvard Business Review article, Kaplan and Ramanna describe a rigorous approach, the E-liability method, for companies’ ESG reporting, especially as it pertains to GHG emissions measurements. They argue that the current standards for measuring... View Details
    Keywords: Measurement; Sustainability; Net-zero Emissions; Environmental Sustainability; Integrated Corporate Reporting; Measurement and Metrics; Strategy
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    • Web

    Managing the Future of Work

    combines insights and lessons from business, government, and individual decision making to explore the data and ideas that should drive the next wave of immigration policy and business practice. Reports Building From the Bottom Up By:... View Details
    • Web

    Accounting & Management - Faculty & Research

    questions: How could the company sustain its ownership culture while integrating employees from newly acquired firms? Should it increase stock grants to strengthen engagement and retention? As Reynal prepared for a town hall with... View Details
    • 2013
    • Working Paper

    Management: Theory and Practice, and Cases

    By: Richard L. Nolan

    This working paper reports on a major Harvard Business School project designed to enhance MBA and practicing executives in case learning. The work is built on the foundation of HBS field cases employing the monomyth "hero's journey" classic story structure along... View Details

    Keywords: Innovation; CIO; CEO; Hero's Journey; Monomyth; Management; Practice; Cases; Theory; Innovation and Invention
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    • Program

    Audit Committees in a New Era of Governance

    profit objectives Ensure the integrity of financial information Foster the right culture regarding compliance and risk Develop a financial reporting strategy Improve audit committee effectiveness Develop... View Details
    • 02 Sep 2008
    • First Look

    First Look: September 3, 2008

    C2 is a delivery platform based on Web 2.0 technology that enables Cognizant to subdivide work into tasks that can be allocated wherever in the world the best resources within Cognizant exist based on cost, expertise and availability while at the same time maintaining... View Details
    Keywords: Sean Silverthorne
    • 22 Jan 2008
    • Research & Ideas

    New Challenges in Leading Professional Services

    current state of professional service firms. Sean Silverthorne: Why is a new definition of leadership needed in professional services? What has changed? Thomas J. DeLong: Professionals in professional service firms are reporting greater... View Details
    Keywords: by Sean Silverthorne; Consulting; Accounting; Legal Services
    • Web

    Technology & Operations Management - Faculty & Research

    to improve their climate adaptation and decarbonise their products, operations, and supply chains. With engaging videos, short readings, and exercises, the course seeks to enable future leaders to integrate climate solutions into core... View Details
    • December 2017 (Revised April 2018)
    • Case

    The Children's Hospital of Philadelphia: Network Strategy 2016

    By: Michael E. Porter, Thomas W. Feeley and Toyin J. Okanlawon
    Children’s Hospital of Philadelphia (CHOP) began as a stand-alone hospital in the heart of downtown Philadelphia in 1855. By 2016 the CHOP Care Network stretched across Pennsylvania, New Jersey, and the New York metropolitan area, providing a wide range of services... View Details
    Keywords: Communication; Health Care and Treatment; Service Delivery; Organizational Structure; Networks; Integration; Strategy; Health Industry; Philadelphia
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    • 17 Aug 2020
    • Research & Ideas

    What the Stockdale Paradox Tells Us About Crisis Leadership

    States as one of the 15 “safe countries” whose citizens may enter freely. Meanwhile, many leaders are reporting that their teams—or they themselves—have crashed into a wall of demotivation and despair. The Stockdale Paradox, made famous... View Details
    Keywords: by Boris Groysberg and Robin Abrahams
    • 12 Oct 2006
    • First Look

    First Look: October 12, 2006

    monitor their own regulatory compliance and voluntarily report their own violations. In this study, we examine how regulatory enforcement activities influence organizations' decisions to self-police. We created a comprehensive dataset for... View Details
    Keywords: Sean Silverthorne
    • Web

    Podcasts - Managing the Future of Work

    AUG 2024 | Managing the Future of Work The consulting giant’s global talent lead explains how the firm is bringing mass customization and accountability to skills building and integrating human and ‘synthetic’ skills. Also, the... View Details
    • Web

    Podcast - Business & Environment

    Addict TuneIn Pandora Audacy Deezer JioSaavn 12 Feb 2025 Climate Rising Strengthening Carbon Claims via the Voluntary Carbon Markets Integrity Initiative (VCMI): A Conversation with Mark Kenber This episode, the third in our series on... View Details
    • 25 Oct 2011
    • Research & Ideas

    Chasing Stars: Why the Mighty Red Sox Struck Out

    following year. In Chasing Stars, Groysberg explains the importance of having an integration strategy, whether a star is joining a new baseball team or a new team of financial analysts. "Even stars need time to adjust to new... View Details
    Keywords: by Carmen Nobel; Sports; Banking
    • Web

    Organize Care Around Medical Conditions - Institute For Strategy And Competitiveness

    Measure Outcomes & Cost for Every Patient Aligning Reimbursement with Value Systems Integration Geography of Care Information Technology Organize Care Around Med... Organize Care Around Medical Conditions To deliver more value, providers... View Details
    • Web

    Marketing - Faculty & Research

    practical commitments of their responses (Experiment 4), and report not being able to actually imagine two perspectives simultaneously when reasoning about the scenario (Experiment 5). In short, we suggest that while people may make... View Details
    • 28 Oct 2008
    • First Look

    First Look: October 28, 2008

    Supporting Tax-time Savings with U.S. Savings Bonds Author:Peter Tufano Abstract This paper reports the results of a 2007 experiment testing if specific process simplification can enhance savings by low-to-moderate income (LMI)... View Details
    Keywords: Martha Lagace