Publications

October 1991
Background Note

Management Power and Style: Implications for Information Technology and Organizational Change

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2007
Other Unpublished Work

Implementing Technology

By: Diego Comin and Bart Hobijn

We introduce a tractable model of endogenous growth in which the returns to innovation are determined by the technology adoption decisions of the users of new technologies. Technology adoption involves an implementation investment that determines the initial... View Details

Keywords: Learning; Investment; Investment Return; Innovation and Invention; Growth and Development Strategy; Performance Productivity; Technology Adoption

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Web

A Day in the Life: IT Business Analyst | Information Technology

down to the basics, we help the organization consider options to solve a problem and allow for informed decision making. A Day in the Life Morning: Setting the Stage I usually start my mornings by understanding what the meeting schedule... View Details

January 2008 (Revised May 2011)
Case

Cognizant Technology Solutions

By: Robert G. Eccles, David Lane and Prabakar 'PK' Kothandaraman

In the highly competitive information technology outsourcing industry, Cognizant Technology Solutions has developed a strategy to differentiate itself by emphasizing building very close client relationships through its "Two-in-a-box" (TIB) model. This model is based on... View Details

Keywords: Customer Relationship Management; Knowledge Sharing; Resource Allocation; Competitive Advantage; Information Technology; Information Technology Industry

February 1983 (Revised June 1983)
Background Note

Fitting Information Systems Technology to the Corporate Needs: The Linking Strategy

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March 2021
Case

Wearable Technology

By: Andy Wu, Jacob Chouinard and Christie Klauberg

Wearable electronics were endpoint devices designed to be worn, sense the human body and interact with the environment around the wearer, connecting humans to the Internet of Things. Wearable technology received a great deal of attention in the past decade and reached... View Details

Keywords: Wearables; Internet Of Things; Technological Innovation; Product Development; Technology Adoption; Analysis

September 2022 (Revised August 2023)
Case

Audrey Tang: Using Technology to Strengthen Democracy in Taiwan

By: Shikhar Ghosh and Shweta Bagai

Since the early days of the internet, Taiwan had a vibrant community of civic hackers and open-source programmers who engaged with social issues. Audrey Tang was one of them. She spearheaded the 2014 Sunflower Student Movement in Taiwan, where protestors peacefully... View Details

Keywords: Democracy; Internet; Web Technology; Digital Transformation; Digital Platform; COVID; Information Technology; Applications and Software; Governance; Entrepreneurship; Governing Rules, Regulations, and Reforms; Innovation and Invention; Taiwan; China; Asia

1994
Chapter

The Role of Technology in an Information Age: Transforming Symbols into Action

By: R. L. Nolan and S. H. Haeckel

Keywords: Information Technology; Information; Knowledge

1995
Working Paper

The Effect of Information Technology on Organizational Structure: A Critical Review

By: Hossam Galal and Richard L. Nolan

Web

About IT: IT Planning and Service Delivery Team Profile | Information Technology

smoothly by rationalizing and prioritizing the work that IT does. They are the behind-the-scenes enablers that empower HBS IT to operate with precision and agility, and assist teams across HBS IT to make informed decisions, streamline... View Details

Web

Prompt-a-thon Invites HBS IT Staff to Sharpen GenAI Skills | Information Technology

Prompt-a-thon Invites HBS IT Staff to Sharpen GenAI Skills By Annie Harrison on November 7, 2024 Share via Facebook Share via LinkedIn Print Share via email You may have heard of a Hackathon , but what about a Prompt-a-thon? A Prompt-a-thon is an event where... View Details

Web

IT Strategy: The Future of the Web at HBS | Information Technology

IT Strategy: The Future of the Web at HBS Strategic Initiative: 3.09 Web Content Management System (CMS) Program By Annie Harrison on April 9, 2024 Share via Facebook Share via LinkedIn Print Share via email The Opportunity The project team aims to modernize how HBS... View Details

2012
Talk

Cleaning House: The Impact of Information Technology on Employee Corruption and Performance

By: Daniel Snow

December 2008
Article

Technology Usage Lags

By: Diego A. Comin, Bart Hobijn and Emilie Rovito

We present evidence on the differences in the intensity with which ten major technologies are used in 185 countries across the world. We do so by calculating how many years ago these technologies were used in the U.S. at the same intensity as they are used in the... View Details

Keywords: Technology Adoption; Global Range; Economy; Relationships; Performance Productivity; United States

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2006
Working Paper

Information Technology and the Growth of the Firm: A Process Theory Perspective

By: David James Brunner, Bradley R. Staats, Marco Iansiti and George Favaloro

Web

IT Strategy: Building and Fostering Our Community and Culture | Information Technology

This included workstreams focused on community engagement, talent management, and technology and measurement. The team began executing against the action plan formally in 2024, with key activities like launching a website taking place... View Details

June 2000 (Revised March 2003)
Case

IBM Technology Group

By: Andrew P. McAfee and Kerry Herman

Explores two main issues: how the IBM Technology Group was able to build a robust, scalable, and functional IT platform using packaged enterprise resource planning (ERP) software from SAP, and how the division should best leverage this capability going forward. View Details

Keywords: Management; Digital Platforms; Information Technology; Competitive Advantage; Projects; Information Technology Industry

August 2022 (Revised March 2025)
Case

Wasabi Technologies (A)

By: N. Louis Shipley and Mel Martin

After launching a successful hot cloud storage company, Founder and CEO David Friend is ready to scale the venture rapidly. Wasabi Technologies had focused primarily on direct sales, but an opportunity to pivot to channel sales was on the horizon. The company’s major... View Details

Keywords: Direct Sales; Channel Sales; Information Management; Sales; Product Development; Growth and Development Strategy; Business Divisions; Information Technology Industry; United States