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    Richard A. Bloch

    Bloch and his brother, Henry, pioneered the franchise tax preparation business. H & R Block grew impressively throughout the 1960s and 1970s. Richard understood that the tax preparation business is a service industry, and along with... View Details
    Keywords: Services
    • October 1979 (Revised May 1980)
    • Case

    Dunkin' Donuts (B): Field Management

    By: Hirotaka Takeuchi
    Keywords: Performance Evaluation; Franchise Ownership; Food and Beverage Industry
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      Michael Ilitch

      quickly generated a loyal customer base. He went on to buy the Detroit Red Wings National Hockey League team building them to their current status as one of the wealthiest sports franchises in the world. Ilitch later added to his... View Details
      Keywords: Restaurants & Lodging

        Ben Cohen

        non-profit organizations. What began as a small ice cream stand in Burlington, Vermont in 1978 became a $100 million operation with national distribution and franchise stores in 20 states. View Details
        Keywords: Food & Tobacco
        • 01 Jun 2003
        • News

        Portraits from the Class of 2003

        First Film: Open Invitation, half–hour dark comedy Previous Job: managed brand franchises for Procter & Gamble, Cincinnati and Toronto AT P&G: spearheaded relationship with UNICEF to donate tuberculosis vaccines Copresident: HBS... View Details
        Keywords: Arts, Entertainment

          David J. Stern

          Stern led the transformation of the National Basketball Association into a world class organization. He forged new labor agreements, established a model anti-drug program, and ensured the stable growth of the organization through View Details
          Keywords: Entertainment & Broadcast Media

            John D. Hertz

            quickly, and he was soon able to franchise operations in cities throughout the country. In 1924, Hertz went on to establish the Hertz Drive-Yourself Corporation – the first rental car business in the United States. Both operations were... View Details
            Keywords: Automotive & Aerospace

              Michael D. Eisner

              Eisner has also upgraded and expanded Disney’s theme parks and hotels, and has added hundreds of retail Disney Stores. In 1995, Eisner acquired the ABC Television Network and ESPN, the cable sports network. Eisner has also grown the company through Internet ventures,... View Details
              Keywords: Entertainment & Broadcast Media

                Conrad N. Hilton

                Starting with one 40-room hotel, Hilton created a massive hotel franchising chain through selective acquisitions including the Waldorf-Astoria. By the end of the 1970s, there were about 250 Hilton Hotels around the globe and 136 Hilton... View Details
                Keywords: Restaurants & Lodging

                  R. David Thomas

                  A high school dropout, Thomas began his career running four Kentucky Fried Chicken restaurants. In 1969, he opened his first Wendy's Restaurant in Columbus, Ohio. Thomas focused Wendy's successful marketing and advertising on simple, good tasting food. By 2001, Wendy's... View Details
                  Keywords: Restaurants & Lodging
                  • 01 Jun 2011
                  • News

                  All in Good Time

                  picked up steam after a nationwide franchise program launched in 2009. Revenues for that year were $2 million; in 2011, they’re projected to hit $10 million. The company charges employers a percentage of a worker’s hourly rate or salary;... View Details
                  Keywords: Julia Hanna; staffing agencies; parenthood; Accounting, Tax, Bookkeeping, Payroll Services; Professional Services

                    J. Willard Marriott, Jr.

                    Marriott, Jr. is responsible for the rapid growth and diversification of Marriott International. Today, with more than 1,600 owned or franchised hotel properties worldwide, Marriott International is the second-largest lodging company in... View Details
                    Keywords: Restaurants & Lodging
                    • 01 Mar 2005
                    • News

                    House of Bread on the Rise

                    operated by franchisees. Based on her Santa Cruz experience, McCann makes a point of telling her franchise owners that they need to live within a half-hour of the bakery. “In that first year, running a small business is like having a... View Details
                    Keywords: Margie Kelley; Food Services and Drinking Places; Hospitality
                    • 30 Oct 2018
                    • First Look

                    New Research and Ideas, October 30, 2018

                    317-030 Valerie Daniels-Carter: High Growth Entrepreneurship via Franchising This case looks at entrepreneurship via franchising through the leadership of an African-American entrepreneur who owns almost 150... View Details
                    Keywords: Dina Gerdeman
                    • 24 Apr 2014
                    • News

                    SHE builds confidence, promotes education, and creates jobs

                    countries, including Rwanda, where they miss up to 50 days of school or work per year because women lack access to these basic necessities. Through her work at SHE, Scharpf has created the enterprise’s first initiative, SHE 28, a View Details
                    • 24 Apr 2014
                    • News

                    Necessity became the mother of invention for staffing-firm founder

                    and flexible full-time positions is good business (the company has franchises nationwide and saw revenues of $16.2 million in 2012). O’Kelly has declined venture capital funding to maintain more control over growth, believing that... View Details
                    • 21 Sep 2016
                    • News

                    Accelerating Change on Medicine’s Final Frontier

                    Offices have opened in Boston and San Francisco, and now the company is raising additional capital to further expand its operations. Amadio wants to franchise the NeuroLaunch model worldwide, and he’s already in talks with groups in... View Details
                    • 01 Apr 2002
                    • News

                    Just Super

                    sold and moved outside the region. Now, he and his son Jonathan Kraft (MBA '90), the Patriots' vice chairman, have established the Pats as a solid NFL franchise and likely contender for years to come. "When we bought this team eight years... View Details
                    Keywords: Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment
                    • Web

                    Challenges and Opportunities in the Restaurant Industry - Course Catalog

                    a public restaurant company and the factors that drive valuation. Franchising. How does it work? When does it make sense from both investment and brand perspectives? Recent HBS alums have pursued franchising of quick-service restaurant... View Details
                    • Fast Answer

                    Buying a Small Business Pt3: Screening brokers /small companies (For HBS Alumni)

                    Dealers (AAFD) – the website provides resources for franchise buyers. BizBuySell is one of the largest online databases of businesses for sale. International Business Brokers Association (IBBA) -- The IBBA is the world’s... View Details