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- All HBS Web (769)
- Faculty Publications (34)
- 01 Jun 2023
- News
Pet Project
beginning was that the only way DTC physical goods make sense, as a venture-fundable, multiple-X return on your investment business, is if you can achieve the strong lifetime value (LTV) to customer-acquisition-cost (CAC) ratio that View Details
- 08 Oct 2020
- Research & Ideas
Keep Your Weary Workers Engaged and Motivated
comprehend and to defend are also on opposite ends of the spectrum. Learning requires openness, the willingness to fail and lose, to move into unknown territory. This is the very opposite of the drive to defend territory and status. Both... View Details
Keywords: by Boris Groysberg and Robin Abrahams
- Web
Advisory Board - Entrepreneurship
existing material handling systems. Prior to joining Webvan, Mick spent three years in product marketing at Apple Computer as a Product Manager where he helped move many new technologies into the standard desktop platform including... View Details
- 06 Jan 2014
- Research & Ideas
Technology Re-Emergence: Creating New Value for Old Innovations
Swiss watchmaking, like a sorbet served between two large portions of a meal" Raffaelli says. "It was a chance to reset. It bought them enough time to reposition who they were as an industry. Watches have moved from being... View Details
- 09 Mar 2003
- Research & Ideas
Six Keys to Building New Markets by Unleashing Disruptive Innovation
voracious consumers of theory. Every plan a manager makes, every action a manager takes, is based on some implicit understanding of what causes what and why. The problem is, managers all too frequently use a one-size-fits-all theory. But... View Details
- 31 Mar 2008
- HBS Case
JetBlue’s Valentine’s Day Crisis
and diversions, offering varying levels of compensation. Passengers who were stuck on a plane for more than three hours, for example, received a full refund and a voucher for a free roundtrip flight. On February 21, JetBlue also issued a Customer Bill of Rights—a View Details
- 09 Nov 2022
- In Practice
COP27: What Can Business Leaders Do to Fight Climate Change Now?
The US government’s newly passed Inflation Reduction Act will direct $370 billion toward advancing renewal energy and reducing greenhouse gas emissions—the country's largest investment in fighting climate change so far. As business and government leaders around the... View Details
Keywords: by Lynn Schenk and Danielle Kost
- Web
Buy Now, Pay Later: Introduction
illegal—has become decidedly public: it is the business of major corporations and the subject of consumer protection regulation that seeks expand access to credit as well as to protect the borrower. Credit has View Details
- 19 Dec 2022
- Research & Ideas
What Motivates People to Give Generously—and Why We Sometimes Don't
motivations around good deeds. Given their respective backgrounds in economics and social psychology, Exley and Zlatev each draw on different literature in their work, and their study designs tend to look quite different, but together... View Details
- 26 May 2022
- HBS Case
Apple vs. Feds: Is iPhone Privacy a Basic Human Right?
championing privacy as controversy was swirling around an extensive US government surveillance program that had been disclosed by former National Security Agency contractor Edward Snowden. Snowden had leaked information indicating that the government was collecting... View Details
Keywords: by Avery Forman
- 16 Apr 2001
- Research & Ideas
Breaking the Code of Change
Dunlap sold off several businesses, retaining for the time being the core consumer products business. He moved the head office out of Scott's longtime corporate building and into a much smaller building near... View Details
Keywords: by Michael Beer & Nitin Nohria
- 20 Dec 2017
- Lessons from the Classroom
How to Design a Better Customer Experience
about meeting customer expectations, providing value, or generating good functionality. Instead, they are more often about encountering an unexpected problem: A consumer heads to an Apple store with a broken... View Details
- 12 Dec 2011
- HBS Case
HBS Cases: Clocky, the Runaway Alarm Clock
In the spring of 2005, media outlets from Gizmodo to Good Morning America were buzzing about Clocky, an alarm clock that jumped off the nightstand and rolled away chirping and beeping, forcing its owner to get out of bed to turn it off... View Details
- 08 Sep 2022
- Book
Gen Xers and Millennials, It’s Time To Lead. Are You Ready?
leadership and the role of serving others through collaboration. At the video services provider Vimeo, Anjali Sud persuaded both managers and employees to follow her insight that the firm could perform better as a software company for business customers, rather than... View Details
Keywords: by Lane Lambert
- 11 Dec 2023
- Blog Post
Building Iconic Brands and Brighter Futures: Interview with Glossier CEO, Kyle Leahy
strategy in consumer brands, then moving from a corporate strategy role into a GM role, and athletic apparel into accessories and then beauty. Making small, connected steps along the way has allowed me to... View Details
- 15 Dec 2023
- News
The Musts of 2023
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, this is Dan Morrell, host of Skydeck. At fall reunions, we set up shop on campus and asked alumni about what media moved them this year. What changed their minds or their hearts. And their answers ran... View Details
- 10 Feb 2009
- First Look
First Look: February 10, 2009
Working PapersInflation Bets or Deflation Hedges? The Changing Risks of Nominal Bonds Authors:John Y. Campbell, Adi Sunderam, and Luis M. Viceira Abstract The covariance between U.S. Treasury bond returns and stock returns has moved... View Details
Keywords: Martha Lagace
- 05 May 2020
- Research & Ideas
China Tariffs and Coronavirus a Double Hit to American Retailers
Professor of Business Administration at Harvard Business School. “There is a demand shock from consumers buying less, and a supply chain disruption in addition to the tariffs, which only makes things worse.” Cavallo presents the findings... View Details
Keywords: by Michael Blanding
- 01 Sep 2021
- Op-Ed
How Women Can Learn from Even Biased Feedback
is a well-documented phenomenon. Women are less likely to receive specific feedback tied to work outcomes, while men are more likely to get the advice they need to move to the next level of seniority in their organization. When giving... View Details
Keywords: by Francesca Gino
- 19 Apr 2004
- Research & Ideas
Birth of the American Salesman
evaluated before his departure, and he recorded his every move in sales reports and receipts. Sales managers at large corporations assigned salesmen specific territories and gave them monthly or weekly quotas to meet. They aimed to make... View Details
Keywords: by Laura Linard