Publications

October 2002 (Revised March 2013)
Case

Intermountain Health Care

By: Richard M.J. Bohmer, Amy C. Edmondson and Laura Feldman

Intermountain Health Care (IHC), an integrated delivery system based in Utah, has adopted a new strategy for managing health care delivery. The approach focuses management attention not only on the facilities where care takes place but also on physician decision making... View Details

Keywords: Ethnicity; Innovation Strategy; Cost Management; Information Technology; Organizational Structure; Technology Adoption; Performance Improvement; Problems and Challenges; Adoption; Change Management; Cost vs Benefits; Health Care and Treatment; Health Industry; Utah

13 Aug 2021
Research & Ideas

Managers, Here’s How to Bond with New Hires Remotely

or ethnic origin.) The virtual watercooler sessions with managers also improved the job performance of those interns by 7 to 10 percent. And, based on an end-of-internship survey, the interns who had these informal online chats with... View Details

Keywords: by Lane Lambert

09 Aug 2021
Research & Ideas

OneTen: Creating a New Pathway for Black Talent

talent pipelines to help companies diversify their workforces. Even though a culture of “sameness” has become a competitive liability, many firms have struggled to hire and keep employees from ethnic minorities. “A lot of CEOs have come... View Details

Keywords: by Rawi E. Abdelal, Katherine Connolly Baden, and Boris Groysberg

July 2022 (Revised January 2023)
Case

Vicky Tsai and Tatcha: Confronting Stereotypes

By: Geoffrey Jones and Veronica Tong

Teaching Plan for HBS Case No. 323-007. This case examines the career of Vicky Tsai, the creator of San Francisco-based TATCHA, a Japanese-themed luxury beauty brand launched in 2009. It explores how Tsai developed the concept, assembled management, and successfully... View Details

Keywords: Cosmetics Industry; Japan; Startup; Marketing; Entrepreneurship; Growth and Development; Product Development; Product Marketing; Acquisition; Identity; Brands and Branding; Ethnicity; Gender; Beauty and Cosmetics Industry; United States

12 Oct 2022
Research & Ideas

When Design Enables Discrimination: Learning from Anti-Asian Bias on Airbnb

belonging to a certain ethnicity to isolate distinctively Asian names. Because most guests leave reviews, the researchers say they can accurately reflect the number of bookings a host is getting. The researchers then compared the change... View Details

Keywords: by Pamela Reynolds; Technology; Travel

21 Feb 2019
Research & Ideas

Voter ID Laws Don't Work (But They Don't Hurt Anything, Either)

1.3-billion-observations panel. We find that fears that strict ID requirements would disenfranchise ethnic minorities and other disadvantaged populations have not materialized. We do not find any significant effect of the laws on... View Details

Keywords: by Sean Silverthorne

September 2020 (Revised September 2021)
Case

Student Success at Georgia State University (A)

By: Michael W. Toffel, Robin Mendelson and Julia Kelley

Georgia State University had developed a reputation for driving student success by nearly doubling its graduation rate for students of all racial, ethnic, and socioeconomic backgrounds. It did so while growing its student body and the proportion of Black/African... View Details

18 Jul 2018
Research & Ideas

No More General Tso's? A Threat to 'Knowledge Recombination'

the first patent for the medical use of the herb. “This knowledge had been locked in their home country for decades, if not centuries, and now these skilled ethnic migrants were able to transfer the knowledge here,” says Prithwiraj “Raj”... View Details

Keywords: by Michael Blanding; Health; Food & Beverage; Accounting

17 Jul 2007
First Look

First Look: July 17, 2007

puzzles including, most significantly, evidence of strong employment growth following adoption of dismissal protections. In light of these puzzles, we read our findings as suggestive but tentative. Ethnic Scientific Communities and... View Details

Keywords: Martha Lagace

November 2007
Case

Differences at Work: Sam (A)

By: Sandra J. Sucher and Rachel Gordon

In Differences at Work: Sam (A) HBS Case No. 9-408-021 Sam is one of the few minorities working at his company at the analyst level. He refuses a request from Human Resources to fill the “Asian spot” in his firm's diversity video. View Details

Keywords: Ethnicity; Employees; Diversity

17 Jun 2002
Research & Ideas

Entrepreneurship in Asia and Foreign Direct Investment

Singapore and Malaysia. Capital in Taiwan and Hong Kong went to the most efficient firms, including small, start-up entrepreneurial firms, and was not based on the political or ethnic status of such firms, he said. Extremely attractive... View Details

Keywords: by Martha Lagace

Article

The Origins of Ethnolinguistic Diversity

By: Stelios Michalopoulos

This study explores the determinants of ethnolinguistic diversity within as well as across countries, shedding light on its geographic origins. The empirical analysis conducted across countries, virtual countries, and pairs of contiguous regions establishes that... View Details

Keywords: Ethnicity; Spoken Communication; Geography

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Article

Race/Ethnicity and Patient Confidence to Self-manage Cardiovascular Disease

BACKGROUND: Minority populations bear a disproportionate burden of chronic disease, due to higher disease prevalence and greater morbidity and mortality. Recent research has shown that several factors, including confidence to self-manage care, are associated... View Details

Keywords: Ethnicity; Race; Health Disorders; Health Care and Treatment; Health Industry

November 2008 (Revised December 2008)
Case

Differences at Work: Sameer (A)

By: Sandra J. Sucher and Rachel Gordon

Sameer, an Indian Muslim, is a summer intern in a small firm. Prompted by a conflict in the Middle East, members of the organization make a number of anti-Muslim jokes. Sameer wonders whether he should surface discomfort; he otherwise enjoys the firm, and is hoping to... View Details

Keywords: Prejudice and Bias; Ethnicity; Behavior; Religion; Organizational Culture; Middle East; India

26 Jun 2013
Op-Ed

A Roadmap for Afghanistan’s Economic Future

nature and value of the skill sets brought by each would-be young worker. Each of these is a viable organization that needs time to develop. Another requirement for economic development is trust. But that's a rare thing among the fragmented View Details

Keywords: by Tarun Khanna

11 Oct 2022
Research & Ideas

Shrinking the Racial Wealth Gap, One Mortgage at a Time

mortgage originations from 2012 to 2018 for loan performance data. They further parsed findings using US Census data and ZIP codes to match loan officers, mortgages, specific lenders, and applicants. The researchers matched first and last names and geographic data to... View Details

Keywords: by Rachel Layne; Financial Services

December 1994 (Revised May 2008)
Case

Jensen Shoes: Lyndon Brooks' Story

Jane Kravitz (Caucasian female), strategic product manager, and Lyndon Brooks (African American male), a member of her staff at Jensen Shoes, a successful producer and marketer of casual, athletic, and children's footwear, are assigned to new positions and to each... View Details

Keywords: Prejudice and Bias; Ethnicity; Race Characteristics; Performance Evaluation; Gender Characteristics; Management Skills; Diversity; Apparel and Accessories Industry