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  • 22 Aug 2017
  • First Look

First Look at New Research and Ideas, August 23

forget more than 80% of the information they were taught within 90 days. To increase retention and effectiveness, companies should offer reps additional training at times of need, provide them with access to supplemental material that... View Details
Keywords: Sean Silverthorne
  • 01 Mar 2004
  • What Do You Think?

Are Customer Loyalty Initiatives Worth the Investment?

high [customer] retention can create a tremendous competitive advantage, boost employee morale, produce unexpected bonuses in productivity and growth, even reduce the cost of capital." Now comes Michael... View Details
Keywords: by James Heskett
  • 02 Mar 2023
  • Blog Post

Women, Work, and the "M" Word

all women above the age of 50, which is typically a menopausal demographic. We need more leaders like these trailblazers from successive generations. So, how do business leaders support saying the “M” word? Both from a lens of retention... View Details
  • March 2022 (Revised March 2024)
  • Case

DaVita Responds to COVID

By: Susanna Gallani and David Lane
Early in August 2021, DaVita CEO Javier Rodriguez was assessing the ongoing impact of the COVID-19 pandemic on his firm, which provided life-sustaining kidney dialysis to roughly 240,000 people. Effective infection control practices and information sharing had ensured... View Details
Keywords: COVID-19 Pandemic; Change Management; Communication; Talent and Talent Management; Fairness; Values and Beliefs; Corporate Accountability; Health Care and Treatment; Health Pandemics; Human Resources; Employee Relationship Management; Retention; Wages; Working Conditions; Leadership Style; Crisis Management; Organizational Culture; Health Industry; United States
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  • 06 Aug 2014
  • Research & Ideas

Climbing Down from the Ivory Tower

conducted over twice as many community mobilization meetings, while seeing approximately the same number of patients at the health posts. Both groups spent the same amount of time at each household, meaning the career group wasn't sacrificing quality time for quantity.... View Details
Keywords: by Carmen Nobel; Education; Health
  • Web

Women, Work, and the “M” Word - Blog: Health Supplement

retention and presenteeism, as well as supporting female employees, employers should support their employees’ health and well-being throughout every stage of their lives. This is as true of menopause as it is for fertility and pregnancy.... View Details
  • 01 Dec 2017
  • News

Case Study: The Doctor Deficit

two-sided marketplace, it must achieve a critical mass of both employers and employees in each market to be successful, an endeavor that takes time and resources. Focusing on a small number of states would allow the company to prove the... View Details
Keywords: April White
  • 19 Jan 2022
  • In Practice

7 Trends to Watch in 2022

also be necessary. Many companies assume that 50 percent, 100 percent, even 200 percent annual turnover in workers is “normal.” As a result, they fail to invest in programs such as upskilling that will dramatically improve their retention... View Details
Keywords: by HBS News
  • 30 Aug 2011
  • First Look

First Look: August 30

video ads. In a controlled experiment, joy and surprise were assessed through automated facial expression detection for a sample of ads. Concentration of attention was assessed through eye tracking and retention of viewers by recording... View Details
Keywords: Sean Silverthorne
  • 07 Jul 2022
  • Blog Post

Pathlight: Reimagining the Developer Onboarding Experience

joined—from starting Red Hat Consulting’s UI/UX Community of Practice to building the first employee resource group (women in tech) at Invitae. In late 2019, I felt a strong itch to consider the entrepreneurship path. I applied to HBS... View Details
  • October 2024
  • Supplement

Skills-First Hiring at IBM

By: Boris Groysberg and Sarah Mehta
A video supplement to accompany "Skills-First Hiring at IBM" (case no. 422-013) View Details
Keywords: Competency and Skills; Experience and Expertise; Talent and Talent Management; Human Resources; Employees; Recruitment; Retention; Selection and Staffing; Jobs and Positions; Job Design and Levels; Job Interviews; Society; Social Issues; Technology Industry; United States; New York (state, US)
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  • 26 Feb 2007
  • Research & Ideas

The Power of the Noncompete Clause

and employee-specialist/star? A: From the employer's perspective, one thing to keep in mind is that noncompetes are far from ironclad. Even if one operates in a state that enforces noncompetes, employees may explore their options at... View Details
Keywords: by Martha Lagace
  • September 2021
  • Case

Brown Capital Management

By: Luis M. Viceira, Emily R. McComb and Sarah Mehta
Set in July 2021, this case looks at several growth strategies under consideration at Brown Capital, the second-oldest Black-owned asset management firm in the U.S. Since its 1983 founding, Baltimore-based Brown Capital has specialized in small company growth... View Details
Keywords: Business Growth and Maturation; Growth and Development Strategy; Diversity; Race; Finance; Equity; Public Equity; Stocks; Financial Management; Financial Strategy; Investment; Investment Portfolio; Employee Stock Ownership Plan; Recruitment; Retention; Selection and Staffing; Employee Ownership; Strategy; Financial Services Industry; United States; Maryland; Baltimore
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  • 25 Jan 2011
  • First Look

First Look: Jan. 25

http://sloanreview.mit.edu/the-magazine/articles/2010/fall/52118/how-to-do-well-and-do-good/ Corporate Governance When Founders Are Directors Authors:Feng Li and Suraj Srinivasan Publication:Journal of Financial Economics (forthcoming) Abstract We examine CEO... View Details
Keywords: Sean Silverthorne
  • 27 Mar 2012
  • First Look

First Look: March 27

experiment carried out in a large business process outsourcing company, we found that socialization focused on personal identity (emphasizing newcomers' unique perspectives and strengths) led to significantly greater customer satisfaction and greater View Details
Keywords: Carmen Nobel
  • January 2025
  • Case

Shifting Winds: DEI in Corporate America

By: Clayton S. Rose, Maisie Wiltshire-Gordon and David Lane
In the 2020s, intense and conflicting social and political pressures challenged organizational leaders around the world. Prominent among these were powerful competing views on workplace diversity, equity, and inclusion programs (DEI) in the United States. Public... View Details
Keywords: Disruption; Leadership; Crisis Management; Risk Management; Corporate Social Responsibility and Impact; Mission and Purpose; Organizational Change and Adaptation; Organizational Culture; Civil Society or Community; Social Issues; Talent and Talent Management; Customer Satisfaction; Diversity; Ethics; Corporate Accountability; Employees; Retention; Recruitment; Adaptation; Programs; Consulting Industry; Auto Industry; Agriculture and Agribusiness Industry; Consumer Products Industry; Motorcycle Industry; Technology Industry; Education Industry; United States; Massachusetts; Maryland; Tennessee; District of Columbia
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  • 01 Dec 2022
  • News

Case Study: Your Call Is Important to Us

Duncan for the company’s Hack Week competition, in which employees are invited to spend a week pursuing a passion project. Their idea for a personality-forward voice assistant won an award and, with it, some funding. “Seeing that Spotify... View Details
Keywords: Computer Systems Design and Related Services; Professional Services
  • 05 May 2009
  • First Look

First Look: May 5, 2009

Psychology (forthcoming) Abstract This study examined the convergent and construct validity of ratings of individual creative contributions in a team context. A sample of 201 employees and supervisors, working on 26 team projects,... View Details
Keywords: Martha Lagace
  • 07 Nov 2017
  • First Look

New Research and Ideas: November 7, 2017

staggering rate. In an ambitious study of 4,200 companies, conducted by the McKinsey Global Institute, 72% reported using them to facilitate employee communication. We have studied internal social tools in various work settings, including... View Details
Keywords: Carmen Nobel
  • 19 Apr 2016
  • First Look

April 19, 2016

employee learning into changes in individual and organization behavior or improved financial performance. Put simply, companies are not getting the return they expect on their investment in training and education. By investing in training... View Details
Keywords: Sean Silverthorne