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- All HBS Web (375)
- Faculty Publications (62)
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- 03 Apr 2018
- First Look
New Research and Ideas, April 3, 2018
proprietary data from a mobile phone application through which residents can submit service requests to the city of Boston. Users who received photographic evidence that their service requests had been addressed were more likely to... View Details
Keywords: Sean Silverthorne
- 23 Jul 2013
- First Look
First Look: July 23
exporting, learning from competitors, users, and alliance partners. In this paper we focus attention on another locus of learning that has received less attention from academics despite popular interest: learning by supplying. Using a detailed panel dataset on supply... View Details
Keywords: Anna Secino
- 01 Jan 2020
- What Do You Think?
Why Not Open America's Doors to All the World’s Talent?
one country, India. Chinese citizens are the next most frequent recipients. The largest recent recipients of the visas have often been American subsidiaries of Infosys and Wipro, Indian-based companies that provide outsourced services and use the visas to introduce... View Details
- 06 Jun 2012
- What Do You Think?
Is Something Wrong with the Way We Work?
European countries where vacations are mandated, most employees take their prescribed amounts of time off. In America, where vacation time is not mandated, roughly half of workers last year had vacation time left over and failed to take... View Details
- 13 Dec 2004
- Research & Ideas
How Leaders Create Winning Streaks
strokes" to quickly mobilize the organization, with initiating a "long march" that changes systems and habits. Leaders must start by building credibility and confidence in the organization through small wins. This can occur... View Details
Keywords: by Rosabeth Moss Kanter & Walter Kiechel
- 03 Sep 2013
- First Look
First Look: September 3
promoting it a personal mission. Many had experienced what it was like to be an outsider, which gave them a deeper understanding of the barriers that women, in particular, face at work. The CEOs resoundingly agreed that an inclusive environment was one in which View Details
Keywords: Sean Silverthorne
- 29 Apr 2008
- First Look
First Look: April 29, 2008
expanding into high-wage economies in Europe and North America; (2) the company was expanding its presence in China—a country where front-line employees were not used to exercising decision-making authority; and (3) newcomers in the... View Details
Keywords: Martha Lagace
- 12 Oct 1999
- Research & Ideas
What It Takes: Minorities in the Executive Suite
of risk, and the apparent difficulty of identifying minorities as high-potential each constitute major hurdles to the career mobility of minority managers," they write. "Overcoming them is possible, but it places the equivalent... View Details
Keywords: by Judith A. Ross
- 12 Nov 2013
- First Look
First Look: November 12
find that paying above-market wages, per se, does not have an effect on effort relative to paying market wages. However, structuring a portion of the wage as a clear and unexpected gift (by hiring at a given wage, and then offering a raise with no further conditions... View Details
Keywords: Sean Silverthorne
- 10 May 2016
- First Look
May 10, 2016
Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=51040 forthcoming American Journal of Health Promotion The Effect of Cost Sharing on an Employee Weight Loss Program: A Randomized Trial By: John, Leslie K., Andrea Troxel,... View Details
Keywords: Carmen Nobel
- 15 Feb 2011
- First Look
First Look: Feb. 15
performance in organizations. Using a field experiment at a Japanese bank, we investigate the effects of valence (positive versus negative), type (direct versus indirect), and timing of feedback (one-shot versus persistent) on employee... View Details
Keywords: Sean Silverthorne
- October 2018
- Case
American Family Insurance and the Artificial Intelligence Opportunity
By: Rajiv Lal and Scott Johnson
Keywords: Artificial Intelligence; Machine Learning; Automation; Analytics; American Family; American Family Insurance; Insurance; Business Organization; Transformation; Talent and Talent Management; Employee Relationship Management; Innovation Strategy; Job Cuts and Outsourcing; Risk and Uncertainty; Mobile and Wireless Technology; Technology Adoption; Internet and the Web; Applications and Software; Corporate Strategy; AI and Machine Learning; Digital Transformation; Insurance Industry; Technology Industry; Wisconsin
- 16 May 2017
- First Look
First Look at New Ideas and Research, May 16
in innovative capabilities, and increased employee engagement as a result. The programs vary but have seven major elements in common. Companies should 1) team with governments or nonprofits experienced in working with people with... View Details
Keywords: Re: Multiple Faculty
- 13 Oct 2015
- First Look
October 13, 2015
and Beijing turned their focus to attracting these new entities, setting the stage for Sino-Soviet competition. Based on archival research from 10 countries, including new materials from Russia and China, many no longer accessible to researchers, this book examines how... View Details
- 27 Jul 2011
- Research & Ideas
Customer Loyalty Programs That Work
The customer rewards cards that clutter wallets and clog key chains of many a shopper may soon be no more, as retailers move from physical to digital (read: mobile apps) forms of loyalty program member identification. It's a smart... View Details
- 21 Jul 2009
- First Look
First Look: July 21
stronger. Download the paper: http://www.hbs.edu/research/pdf/09-051.pdf Quality Management and Job Quality: How the ISO 9001 Standard for Quality Management Systems Affects Employees and Employers (revised) Authors:David I. Levine and... View Details
Keywords: Martha Lagace
- 06 Mar 2018
- First Look
First Look at Research and Ideas, March 6, 2018
3 leverages proprietary data from a mobile phone application through which residents can submit service requests to Boston government. Users who received photographic evidence that their service requests had been addressed were more... View Details
Keywords: Sean Silverthorne
- 27 Apr 2021
- Research & Ideas
New Research: Surviving Bankruptcy, Useful Economics, and Retirement
Policy for Social Mobility Scott Duke Kominers, Jeff Huizinga, and Allison M. Ciechanover “Opportunity Insights—a non-profit that researches drivers of economic opportunity and develops policy solutions to help families achieve better... View Details
- 10 Feb 2015
- First Look
First Look: February 10
make a significant decision about their young company's sales function. DoubleDutch's key product was a mobile application (app) and event management platform that customers could use to better engage and connect with their event... View Details
Keywords: Sean Silverthorne
- 19 Apr 2016
- First Look
April 19, 2016
employee learning into changes in individual and organization behavior or improved financial performance. Put simply, companies are not getting the return they expect on their investment in training and education. By investing in training... View Details
Keywords: Sean Silverthorne