Publications

Educators

September 2000
Background Note

Professional Services Module Five: Serving Clients Effectively

By: Thomas J. DeLong, Ashish Nanda and Scot H. Landry

It is imperative for the internal systems and processes to be connected to the external processes of client management, competitive adaptation, and service delivery. View Details

Keywords: Competency and Skills; Customer Relationship Management; Knowledge Acquisition; Service Delivery; Performance Effectiveness; Adaptation; Competitive Strategy

December 2016
Module Note

Strategy Execution Module 10: Using the Job Design Optimization Tool to Build Effective Organizations

By: Robert Simons

This module reading provides directions for using the online Job Design Optimization Tool (JDOT) which is available free of charge from Harvard Business School Publishing at https://cb.hbsp.harvard.edu/cbmp/resources/marketing/multimedia/JDOT/index.html. This tool can... View Details

Keywords: Management Control Systems; Implementing Strategy; Execution; Span Of Control; Span Of Accountability; Performance Measurement; Job Design; Organization Design; Strategy; Entrepreneurship

01 Sep 2003
News

Neil MacKenna on Effective Job Search Strategies

expertise with HBS alumni by leading a job counseling workshop, titled On Effective Job Search Strategies, to Boston-area graduates and at reunions. “Neil’s insights are time-tested, his advice is unique, and his words of wisdom are... View Details

June 2001 (Revised May 2002)
Case

Spir-It, Inc. (B): Managing People

When Jack Sindler founded Spir-it, Inc. in 1934, he was the company's sole employee. By 1999, Sindler's firm more than survived its first 55 years. Employment was up to nearly 200, with facilities in two states and work done in three shifts. The product line--which had... View Details

Keywords: Growth Management; Production; Business Growth and Maturation; Interpersonal Communication; Logistics; Human Resources; Diversity Characteristics; Manufacturing Industry

Educators

2021
Working Paper

Supply- and Demand-Side Effects in Performance Appraisals: The Role of Gender and Race

By: Iris Bohnet, Oliver P. Hauser and Ariella Kristal

Performance reviews in firms are common but controversial. Managers’ subjective appraisals of their employees’ performance and employees’ self-evaluations might be affected by demographic characteristics, interact with each other as self-evaluations are typically... View Details

Keywords: Performance Appraisals; Gender; Race; Performance Evaluation

Read Now

Teaching Interest

Technology and Operations Management

By: Allison H. Mnookin

This course is taught in the MBA required curriculum. It provides students with the foundations necessary to be effective operating managers. During the course students learn to analyze decisions that drive the design, planning, and execution of the activities that... View Details

Web

Operational Effectiveness vs. Strategy - Institute For Strategy And Competitiveness

Effectivenes... Operational Effectiveness vs. Strategy Too often in today’s companies, managers mistake operational effectiveness with strategy. Both are important. Both help... View Details

1994
Chapter

Focused Human Resources Management: Key to Logistics Effectiveness

By: R. D. Shapiro and J. Byrnes

Keywords: Employee Relationship Management; Logistics; Performance Effectiveness

05 Dec 2018
Research & Ideas

Why Managers Should Reveal Their Failures

failures, nor does it affect their perception of the person’s status. “Even after revealing their struggles or failures, high achievers still look good,” Brooks says. She cautioned that this effect works only for people who have reached... View Details

Keywords: by Dina Gerdeman

Article

Perceiving Freedom Givers: Effects of Granting Decision Latitude on Personality and Leadership Perceptions

By: Roy Y.J. Chua and Sheena Iyengar

A perennial question facing managers is how much decision latitude to give their employees at work. The current research investigates how decision latitude affects employees' perceptions of managers' personalities and, in turn, their leadership effectiveness. Results... View Details

Keywords: Decisions; Leadership; Perception; Employees; Performance Effectiveness; Personal Characteristics

15 Dec 2003
Research & Ideas

The New Global Business Manager

required three kinds of specialists: business managers, country managers, and functional managers, with a group of senior executives to coordinate the efforts of the specialists. In 2003, as globalization has become a much more pressing issue and the talents of global... View Details

Keywords: by Cynthia Churchwell

09 Jun 2009
Research Event

Business Summit: Enterprise Risk Management

firm level. Risk management is a key to sustained firm growth. At Infosys, the most significant risks faced are scaling the company and staying relevant to customers. At GE, effective risk View Details

Keywords: Re: Robert S. Kaplan

July–August 1994
Article

Effective Oversight: A Guide for Nonprofit Directors

By: Regina E. Herzlinger

Keywords: Nonprofit Organizations; Management

11 AM – 12 PM EST, 25 Jan 2018
Webinars: Trending@HBS

Becoming Effective Change Makers: The Power of Networks

Instituting change in an organization or in a sector of society has always been the bane of leaders. However, some leaders do succeed--often spectacularly--at transforming their organizations and even whole sectors of society. What makes some change makers triumph in a... View Details

21 Feb 2005
Op-Ed

Is Business Management a Profession?

implicated in recent acts of corporate malfeasance—could have become so depraved, this is probably the wrong question. Given that human nature does not change much from age to age, the real issue is the effectiveness of the constraints... View Details

Keywords: by Rakesh Khurana, Nitin Nohria & Daniel Penrice

10 Jan 2013
Working Paper Summaries

Pay for Environmental Performance: The Effect of Incentive Provision on Carbon Emissions

Keywords: by Robert G. Eccles, Ioannis Ioannou, Shelley Xin Li & George Serafeim

2022
Other Teaching and Training Material

Organizational Behavior Reading: Managing Differences

By: Robin Ely and Colleen Ammerman

This reading provides principles and practices managers can draw upon to leverage differences in social identities - such as gender and race - to create more effective work relationships, teams, and organizations. The Essential Reading's first section draws upon... View Details

Keywords: Diversity; Groups and Teams; Prejudice and Bias; Identity; Management Practices and Processes

2003
Case

Capston-White's Document Management and Production Services

By: Vijay Govindarajan, Chris Trimble and Julie Lang

The development of multi-function devices that could copy, print, fax, and scan created a convergence in the markets for these devices. Copiers and printers had previously been purchased and managed in very different manners by large organizations. Facing an uncertain... View Details

Keywords: Technological Innovation; Innovation Strategy; Service Delivery; Service Industry

2014
Book

Aligning Strategy and Sales: The Choices, Systems, and Behaviors That Drive Effective Selling

By: Frank V. Cespedes

There are many books that provide strategy advice and selling methodologies. But there is a gap in the management literature when it comes to linking sales efforts with strategy. Part 1 of this book provides data indicating how and why sales remain (by far) the biggest... View Details

Keywords: Strategy; Sales