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- All HBS Web (517)
- Faculty Publications (145)
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Business & Environment - Faculty & Research
path from dirty to clean technology. We then estimate the model using a combination of regression analysis on the relationship between R&D and patents, and simulated method of moments using microdata on employment, production, R&D, firm... View Details
- 23 Nov 2021
- Research & Ideas
The Vinyl Renaissance: Take Those Old Records Off the Shelf
record was relatively easy. The major labels used to own plants to ensure they had enough product to keep record store bins stocked. What does the landscape look like today? Kelleher: In North America, I estimate there are probably 20... View Details
- 28 Mar 2024
- News
Rooms with a View
demand for talent has become particularly acute in the aftermath of pandemic-era layoffs, affecting millions of hotel employees in the United States alone, which coincided with the growth of the gig economy. In 2023 the American Hotel and... View Details
- 2013
- Working Paper
Where do the Most Active Customers Originate and How Can Firms Keep Them Engaged?
By: Clarence Lee, E. Ofek and Thomas Steenburgh
In this paper, we study how firms offering Web services can acquire and develop an active customer base. We focus on two basic questions. First, how does the method of customer acquisition affect the way customers use the service to meet their own needs and to interact... View Details
- 01 Dec 2023
- News
Thinking Ahead
personalization for a customer, thinking through the right shelf assortment in a store, or stocking a warehouse, it implies changes in your process.” Finally, AI’s ability to rapidly test different options demands an experimental,... View Details
- 09 Nov 2010
- First Look
First Look: November 9, 2010
consequences. In corporations, these leaders excel in regulated industries and in firms that take a process approach to innovation. The larger lesson that the military can offer the business world is that fit matters. Different circumstances View Details
Keywords: Sean Silverthorne
- 24 Jan 2012
- First Look
First Look: Jan. 24
estimates of corruption and study its relationship with organizational ownership. Book: http://www.cmi.no/research/project/?1473=the-international-handbook-on-the-economics-of Knowledge-based Innovation: Emergence and Embedding of New... View Details
Keywords: Sean Silverthorne
- Web
Entrepreneurship - Faculty & Research
external individuals, and the firms they back are less likely to secure institutional financing or achieve a successful exit. These startups also follow more conservative strategies. Instrumental variable estimates suggest that family... View Details
- 12 Jul 2011
- First Look
First Look: July 12
the Use of Unverifiable Estimates in Required Goodwill Impairment Authors:Karthik Ramanna and Ross L. Watts Publication:Review of Accounting Studies (forthcoming) Abstract SFAS 142 requires managers to View Details
Keywords: Carmen Nobel
- 20 Nov 2007
- Working Paper Summaries
The “Fees → Savings” Link, or Purchasing Fifty Pounds of Pasta
- 02 May 2005
- Research & Ideas
Four VCs on Evaluating Opportunities
existing product or whether the product is offering something new and previously unseen. The replacement product can be called the better, cheaper, faster model. With these opportunities you can estimate market size by looking at the... View Details
Keywords: by Lauren Barley
- 24 May 2021
- Op-Ed
Can Fabric Waste Become Fashion’s Resource?
COVID-19 has broken fashion’s supply chain. As a result, an already wasteful industry has become more wasteful. Even before the pandemic, the global apparel industry was producing about 92 million tons of textile waste a year. That’s about one garbage truck’s worth of... View Details
- 01 Oct 2021
- Research & Ideas
Dying to Lead: How Reaching the Top Can Kill You Sooner
then-headquarters in Schenectady, New York. He relied heavily on GE’s employee directories, which listed all the managers within the company’s organizational structure. He also used US Census data, and other public and private documents to View Details
Keywords: by Jay Fitzgerald
- Article
The Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel
By: Dennis Campbell and Frances X. Frei
This paper uses the context of online banking to investigate the consequences of employing self-service distribution channels to alter customer interactions with the firm. Using a sample of retail banking customers observed over a 30-month period at a large U.S. bank,... View Details
Keywords: Cost; Service Operations; Distribution Channels; Consumer Behavior; Internet and the Web; Banks and Banking; Technology Adoption; Service Delivery; Market Transactions; Market Participation; Profit; Retail Industry; Banking Industry; United States
Campbell, Dennis, and Frances X. Frei. "The Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel." Management Science 56, no. 1 (January 2010): 4–24. (Lead Article.)
- 01 Dec 2023
- News
Rounding the Bend
closets over the last year: the retired styles, outgrown sizes, anything you let go because it was no longer sparking joy. Now estimate how many clothes you’ve bought secondhand. “If you’re like most people, the first number is far... View Details
- 28 Oct 2014
- First Look
First Look: October 28
associated with high used ship prices and heightened industry investment in new ships, but we forecast low future returns. We propose and estimate a behavioral model of industry cycles that can account for the evidence. In our model,... View Details
Keywords: Carmen Nobel
- 01 Jun 2024
- News
Quantum Leap
to novel hardware, quantum computers require new software to exploit their unique capabilities.) Since then, progress has accelerated rapidly, and interest in quantum computing has exploded. Amit Kumar (MBA 2008), a managing director and senior partner at Boston... View Details
- 28 Apr 2021
- Research & Ideas
Remote Workers Spend More on Housing. Do They Deserve Higher Pay?
To executives expecting to save on office space when some employees continue working remotely post-pandemic: Not so fast. Makeshift desks and kitchen tables have sufficed for many people working from home to avoid COVID-19. However, permanently remote workers tend to... View Details
Keywords: by Kristen Senz
- 06 Mar 2006
- Research & Ideas
Four Strategies for Making Concessions
concessions will be more powerful when your counterpart views your initial demands as serious and reasonable. When it comes to labeling, there are a few rules to follow. First, let it be known that what you have given up (or what you have... View Details
Keywords: by Deepak Malhotra
- 19 Apr 2010
- Research & Ideas
The History of Beauty
largest, most professionally managed global companies find it hard to predict the success of product launches, and can stumble badly. One estimate is that 90 percent of new fragrance launches fail. Getting the word out to consumers, and... View Details