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- All HBS Web (391)
- Faculty Publications (95)
- Career Coach
Jessica Mbaeliachi
to the Board of Directors, and key Enterprise Level strategic initiatives. She previously served as the company’s Head of Strategy and Operations for Intercontinental Markets, driving commercial strategy, brand planning and business... View Details
- 01 Sep 2018
- News
Ask the Expert: Delivering the Goods
to last-mile business from FedEx, UPS, and Amazon. Unfortunately, the online retailer is piloting its own delivery service that would put it in direct competition with the Postal Service. And Amazon isn’t alone in the search for last-mile... View Details
Keywords: Jen McFarland Flint
James E. Casey
Starting with two bicycles and $100 in capital in 1907, Casey went on to build one of the most respected and recognized companies of the 20th century – United Parcel Service. UPS’s trademark brown delivery vehicles have become synonymous... View Details
Keywords: Transportation
- 09 Apr 2016
- News
Introducing Panera 2.0
As Panera Bread opens its 2,000 location, founder and CEO Ron Shaich (MBA 1978) is preparing to launch Panera 2.0, the company’s ambitious plan to use technology to speed up the ordering process and enhance View Details
- Web
IT Strategy: Improving Service to Support Innovation | Information Technology
laptops were old and breaking down, TSS techs weren’t always easy to reach, and, due to knowledge not being democratized, techs didn’t have equitable know-how or a place to find the knowledge they needed to help customers. The Solution By launching the Service View Details
- Web
Session Types | Information Technology
Harvard Business School campus, HBS Live Online Classrooms bring cutting-edge program design and delivery together to create a truly immersive online experience. The Classrooms are also an ideal venue for anyone looking to create... View Details
- 01 Jun 1998
- News
Devtosh Khare
a business plan to solicit venture capital and helped with strategic planning for a new Web-based product launch. To further expand his knowledge of India's thriving entrepreneurial landscape, Khare also did... View Details
Keywords: Orna Feldman photograph by Webb Chappell
- 10 AM – 11 AM EDT, 22 Oct 2015
- Webinars: Trending@HBS
Collective Impact: An Innovative Approach to Improving Public Education
In this webinar, Professor Grossman will describe an innovative approach to improving public education Collective Impact and how you can get involved to help transform public education in the communities you care about. View Details
- Web
Policymakers - Institute For Strategy And Competitiveness
HBS ISC Health Care Health Care Value-Based Health Care Health Care Courses Fast Facts Value-Based Health Care Value-Based Health Care Cases & Teaching Notes Key Concepts Key Stakeholders Publications Team Work With Us Presentations Key Stakeholders Key Stakeholders... View Details
- 23 Jan 2012
- Research & Ideas
Break Your Addiction to Service Heroes
words, you also need a management plan for your customers. To return to our manufacturing metaphor, the special challenge of service delivery is that your customers routinely wander onto the shop... View Details
- 01 Jun 2011
- News
Student Teams Take on Real-World Innovation
Term project designed to help the automaker advance its delivery of consumer-friendly electronics. “We call the project Cars 2.0,” says Fields. “We’ve had to change the culture here at Ford from ‘not invented here’ to taking ideas from... View Details
- Web
Patients - Institute For Strategy And Competitiveness
Employers Suppliers Policymakers Patients Patients Consumers, as health plan subscribers and patients, should be the ultimate beneficiaries of a value-based health care delivery system. They can and should... View Details
- 01 Jun 2016
- News
Case Study: On the Table
furniture design but in a warehouse, a fleet of trucks, and a staff of drivers—the type of capital-intensive vertical integration he planned for later on, after Gaia Design had established its reputation as a source for well-designed,... View Details
- Web
Books - Institute For Strategy And Competitiveness
Health Delivery Project The Institute for Cancer Care Innovation MOC Network ICIC U.S. Cluster Mapping Project U.S. Competitiveness Project FSG Shared Value Initiative Social Progress Imperative AllWorld Network VBHCD Initiative VBHCD... View Details
- Web
Suppliers - Institute For Strategy And Competitiveness
HBS ISC Health Care Health Care Value-Based Health Care Health Care Courses Fast Facts Value-Based Health Care Value-Based Health Care Cases & Teaching Notes Key Concepts Key Stakeholders Publications Team Work With Us Presentations Key Stakeholders Key Stakeholders... View Details
- 01 Sep 2010
- News
Noted & Quoted
“Your chances of getting a generally accepted best practice in your average American hospital are a coin toss. That’s not Six Sigma by a long shot.” — HBS professor Richard Bohmer describing problems with American health-care delivery... View Details
- 16 Jan 2020
- News
Helping California Wildfire Victims Rebuild
the process simpler,” Pechet told Forbes. The company is now managing the rebuild process for 150 victims of the California wildfires. The Homebound software, the article notes, “tracks 379 unique tasks that are common when building a home, allowing customers to track... View Details
- 15 Aug 2024
- Op-Ed
Post-CrowdStrike, Six Questions to Test Your Company's Operational Resilience
When cybersecurity firm CrowdStrike distributed a faulty software update in July, it impacted a staggering 8.5 million devices. The crisis rippled through commercial airline operations, package delivery logistics, ecommerce, and health... View Details
Keywords: by Hise Gibson and Anita Lynch
- Career Coach
Mark Hardie
several global development partnerships. Before Nokia, Mark was an investor at Fleet Development Ventures, a $100MM private equity fund. Mark founded and ran a Boston start-up that developed "MusicTeller," an innovative digital View Details
- 01 Sep 2015
- News
High Yields
100,000 jobs and $82 billion worth of value. Amazon famously entered the space in 2013, announcing plans to use drones for its 30-minute delivery service, but there’s plenty of startup activity, too. Hawk... View Details
Keywords: Francis Storrs