Customer Power - Publications - Faculty & Research

01 Apr 1998
News

Microfinance's Big Payoff: Michael Chu and ACCION International

its pragmatic use of the profit motive and market mechanisms to make a sustainable, self-perpetuating, and effective impact on the lives of poor people. When the ACCION opportunity came along, it forced me to confront those late-night musings. Explain the View Details

01 Dec 2011
News

Li & Fung's Global Footprint

entrepÃ´t to China. After the Communists came to power in 1949, Hong Kong had to transform itself as a manufacturing center, and our company changed to one of exporting what Hong Kong produced. It built its reputation exporting... View Details

Keywords: Roger Thompson; Miscellaneous Manufacturing; Manufacturing; Wholesale Trade

01 Jun 1997
News

A Better Way to Go on Strike

the fund was ultimately divided, both sides would be better off than after an ordinary strike. In sharp contrast to a cool-down period, jawboning, or arbitration, a financial strike would not disturb the balance of power between the... View Details

Keywords: David Lax and Professor James K. Sebenius

01 Mar 2023
News

Is AI OK?

with communities of color. When used to power Good Tree Capital, a Chicago-based firm that provides deposit accounts and loans to state-licensed cannabis companies, the algorithm helped produce a diverse pool of approved borrowers—55... View Details

Keywords: Alexander Gelfand; Funds, Trusts, and Other Financial Vehicles; Finance

01 Jan 2007
News

A. Malachi Mixon, III, MBA 1968

different items such as customized and computerized wheelchairs, beds and bedside equipment, ambulatory aids, respiratory devices for patients with sleep disorders, and a revolutionary new system that enables emphysema patients and others... View Details

04 Sep 2019
News

In My Humble Opinion: Status Update

celebrities, developers, and news publishers. She also leads mergers and acquisitions. “Facebook’s mission is about giving people the power to build community and bring the world closer together,” she says. “In the short time I’ve been in... View Details

Keywords: Julia Hanna

12 Jul 2019
News

The Birth of a Silicon Valley Blockbuster

companies that can afford to buy that—but there aren’t millions. And it’s very difficult to price discriminate on something which is a physical asset that you sell. Because if you’ve got effectively the exact same box that you’re selling to one View Details

01 Sep 2018
News

September 2018 Alumni and Faculty Books

leaving their survival uncertain. Minorities are falling prey to an Islamist ideology that conveys values and customs diametrically opposed to European ones. Terrorist acts have become the “new normal,” part of daily life. The North-South... View Details

01 Apr 1996
News

Technology for Learning's Sake

distinctive mission and to put in place the processes that will allow us to recognize and implement valuable new technology and then use it to develop powerful new applications as quickly as possible." "As we thought about what we wanted... View Details

Keywords: by Deborah Blagg; photo by David Zadig

01 Jun 2000
News

Books

about helping executives to get beyond these misconceptions by opening their eyes to new vistas." e-Leadership is also available as an electronic version that can be downloaded and customized at the reader's discretion. More information... View Details

01 Jun 2003
News

Student Conferences, at a Glance

Manufacturing, IBM; Sanjay Kumar, chairman & CEO, Computer Associates International, Inc.; Alfred S. Chuang, founder, chairman, & CEO, BEA Systems “Web services are underhyped at this point. Customers are quietly starting to use this... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

01 Sep 2014
News

Afghanistan’s Hope and Light

employer (1,100 workers) and biggest taxpayer ($500 million and counting). “If we treated the Afghans with respect, it would create a brand loyalty and empathy they’d never had a chance to experience before,” Khoja says of the company’s initial, basic strategy. “In... View Details

Keywords: Julia Hanna

01 Dec 2014
News

Alumni and Faculty Books for December 2014

customers and from outside the industry), decision agility (anticipating changes and turning even troubling trends into opportunities), and execution agility (building new capabilities, shedding what doesn’t fit, and taking the first... View Details

01 Jun 2014
News

Alumni and Faculty Books for June 2014

care industry to give customers more choices, freedom, power, and information, and at far lower prices. He recommends disruption of the status quo through new business models, new payment models, and new technologies that give patients... View Details

01 Jun 2005
News

Do You Speak Business?

an added feature that enables it to remain powerful even as it is transformed. “When it’s advantageous,” Quelch explains, “the U.S. system can be very ecumenical, flexible, and open to new ideas and people. It learns from best practices... View Details

Keywords: Garry Emmons

01 Jun 2022
News

Closing the 'Network Gap'

and Schrier’s successful volunteer effort evolved into a vision for a sustainable for-profit, social-impact company during HBS Startup Bootcamp in the winter of 2021. “We started with an idea for a solution, but we hadn’t had the opportunity to step back and dive into... View Details

Keywords: April White

01 Jun 2015
News

Screen Grab

content—including no disruptive advertising. “We’re not trying to eradicate YouTube,” says Vimeo CEO Kerry Trainor (MBA 2004). “We’re offering creators a different environment and business model that we think will be much more powerful by... View Details

Keywords: Julia Hanna; HBO; Netflix; Hulu; Vimeo; YouTube; Telecommunications; Information; Arts, Entertainment

15 Dec 2024
News

Back at the Ranch

the closing day, Minden calls the guys over to the shade of the tack room porch. In front of a smattering of friends and family who’ve come out to honor them, Minden tells the graduates how proud he is of them and the work they’ve put in. One by one, they come forward... View Details

Keywords: Jen McFarland Flint; photos by Adler and Vance Jacobs; Animal Production and Aquaculture; Agriculture

06 Dec 2021
News

Digitalization: The Key to the Future of HBS

the power of shared data, and what alumni can do to drive this vital change. How does HBS define “digital transformation”? Oftentimes, when people think about “transformation,” they think about complete change. But there is a mathematical... View Details