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- All HBS Web
(2,070)
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- News (281)
- Research (1,519)
- Events (2)
- Multimedia (4)
- Faculty Publications (896)
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- 15 Dec 2015
- News
The Year in Ideas 2015
“When you have the knowledge and you know the protocol, then you have the confidence to focus on things that really matter—like negotiating that deal,” says Ho. Your Customers Care How Much Your CEO Makes... View Details
- 01 Jun 2014
- News
Alumni and Faculty Books for June 2014
care industry to give customers more choices, freedom, power, and information, and at far lower prices. He recommends disruption of the status quo through new business models, new payment models, and new technologies that give patients... View Details
- 01 Apr 2002
- News
Student Conferences Spark Discussion, Promote Interaction
we think about everything," he remarked. "Information technology has to march in lockstep with business," agreed Verizon CIO Shaygan Kheradpir. Software that automates complex transactions and expanding customer service on the Web are... View Details
- 01 Jun 2016
- News
Faculty Q&A: That’s Classic
death of a loved one. Our customers love us. That’s not going to last forever, so what’s the next thing we’re going to do? As opposed to: They love us, oops, now they don’t; uh-oh, what should we do? So cherishing and being proactive... View Details
Keywords: Julia Hanna
- 01 Mar 2004
- News
Ron Shaich’s Café Society
businesses were monetized, and we were able to focus exclusively on Panera. As we went through a year and a half of divestitures, our stock sank to a split-adjusted $3 a share. Those were not happy times. What’s your stock worth now? It... View Details
- 01 Mar 2007
- News
The Plight of the Global Poor
part of the problem, is increasingly being called on to be part of the solution. How business can do this most effectively is the focus of the GPP’s research and scholarly activity. While GPP faculty note that it is too early to declare... View Details
- 30 Jul 2019
- News
Turning Around Tesco
£6.4 billion in losses, the largest ever experienced by a British retailer. David Lewis (AMP 161, 2001) arrived on the scene as Tesco’s new CEO in the wake of that dark moment; many now credit him for returning the company to profitability through an unwavering View Details
- 01 Oct 2013
- News
Banking on Africa's Future
chemical engineering from MIT and a JD from Harvard Law School. His résumé also includes stints at Disney and the Texas Pacific Group. With some $2 billion invested in more than 30 countries, mostly in sub-Saharan Africa, Helios's focus... View Details
- 19 Sep 2012
- News
On a Sound Track
branding is one priority. What else do you focus on? The company is built on product innovation. Rick Alden had the idea that launched Skullcandy while he was riding a chairlift. His phone rang, and because he had to take off his helmet... View Details
- 08 Aug 2018
- News
Getting Life Back in Balance
says. The job is wide ranging, putting Gower in charge of everything from roads and cemeteries to libraries and sewerage systems. “Running a council is no different than running a global corporation. You just have a different customer... View Details
Keywords: Jennifer Myers
- 01 Sep 2015
- News
The Business of Love
hours to “like” the prospect; if both opt-in, the couple is connected. There’s no browsing or searching for matches with Coffee Meets Bagel, an important differentiator for CEO Arum Kang, who describes her customer as a busy, professional... View Details
Keywords: April White
- 01 Dec 2018
- News
Case Study: Your Data, Your Health
during a Blavatnik Fellowship in Life Science Entrepreneurship at HBS. The startup employs a system for collecting reproductive cell samples from a tampon, which the customer sends to the lab for genomic analysis. The lab then provides... View Details
Keywords: Jen McFarland Flint
- 01 Sep 2008
- News
Building a Better MBA
other stakeholders in society. If academic critiques were not discouraging enough, Datar and Garvin distilled more bad news from their research. “There’s an escalating drumbeat of concerns from alums, from students, and from customers —... View Details
- 01 Jun 2014
- News
Screen Saver
the consumer.'" Odd as it sounds, the customer has not been a historical focus for the movie theater industry. As Ramsey points out, the business got going in the 1930s and 1940s, when it was typical for one... View Details
- 01 Sep 2014
- News
All For One
radical five-year company transformation sparked by a simple idea: “Employees First, Customers Second.” Through a series of initiatives, Nayar focused on developing new ways for employees to communicate, air their challenges and... View Details
- 01 Jun 2017
- News
Case Study: Something New
sold for $5,000 in a boutique might cost as little as $200 in labor and supplies. By working directly with the factories, Anomalie can produce a custom gown for about $1,200. In the first two months that it was open for business, Anomalie... View Details
Keywords: April White
- 01 Jan 2002
- News
Marjorie M.T. Yang (MBA '76)
we could send machinery to the Chinese factories we managed. In return, we received shipments of apparel that we then sold to discount retailers in the United States." With an initial focus on high quantity and low prices, Esquel was just... View Details
- 01 Apr 1996
- News
Technology for Learning's Sake
determining what market research to buy to aid their choice of commercials. As data on the copy concepts from focus groups and customer surveys were revealed, many students found that they had to adjust... View Details
Keywords: by Deborah Blagg; photo by David Zadig
- 01 Jun 2018
- News
June 2018 Alumni and Faculty Books
Rob Ristagno (MBA 2005) Independently published Ristagno guides you step-by-step through the five forces of dramatic online revenue growth and shows why it is vital to identify your very best customers and View Details
- 01 Mar 2010
- News
Sole Mates
enjoy the hands-on nature of running my own small company, having the opportunity to focus on different businesses at different stages of development. In small markets, the feedback on your actions can be swift and gratifying. But it can... View Details