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- Research (1,509)
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- 25 Feb 2020
- News
How Artificial Intelligence is Changing Business
Karim Lakhani and Marco Iansiti (photos by Susan Young; Getty Images) Karim Lakhani and Marco Iansiti (photos by Susan Young; Getty Images) Artificial intelligence is driving the latest seismic shift in the way companies conduct business. As major tech firms View Details
Keywords: Susan Young
- 01 Apr 1996
- News
New Releases
materials in their own training and development programs, focus on products covering key topics such as communication skills, change management, customer service, diversity, innovation, leadership, quality,... View Details
- 01 Dec 2001
- News
Faculty News
and the MBA elective The Coming of Managerial Capitalism. Koehn's research and writing focus on branding, business strategy, and connecting with customers and on the broad range of economic, social, and... View Details
- 01 Dec 2007
- News
How Business Schools Lost Their Way
of society. Donham now declared that in institutions (such as his own) that called themselves schools of “business administration,” too much emphasis had been placed on the first of these two words and too little on the second. Admin-istration, he said, required... View Details
- 01 Jun 2016
- News
How Do We Win the Cyberwar?
terrorist threat info and analysis pulled from the web’s darkest corners. Rothrock’s RedSeal also has a number of federal clients, though he doesn’t necessarily know who they are. Brokered through a government intermediary, they simply show up as View Details
Keywords: Dan Morrell; illustrations by Victo Ngai
- 01 Dec 1996
- News
An Entrepreneurial Journey
quality customer service, Staples has evolved from its original store in Brighton, Massachusetts, opened in 1986, to more than 506 retail outlets worldwide. Faced immediately with imitators, Stemberg soon realized he not only created a... View Details
- 22 Feb 2022
- News
March 2022 Alumni and Faculty Books
marketplace status quo. Demanding a voice and sometimes a hand in the products they buy, these digitally empowered consumers― “Me’s”―have inverted the traditional power dynamics of retail into metail. To put it simply, your customers are... View Details
- 01 Dec 2013
- News
Faster, Bigger, Stronger: Supersizing the NFL
some $10 billion in annual revenues, the NFL wants more—lots more. Its goal is to boost that number to $25 billion annually by 2027. Getting there may not be easy. The league's focus on expansion relies on gaining ground with new US fan... View Details
- 19 Jun 2019
- News
Connecting Patients and Providers
make global specialized healthcare accessible to anyone, anywhere. Trustedoctor “focuses on the first half mile of the patient and provider journey, before customers become in-patients of a provider” explains Jarzabek, who remembers well... View Details
Keywords: April White
- 01 Sep 2018
- News
September 2018 Alumni and Faculty Books
dilemma of how to spend less and innovate more by broadening the definition of innovation beyond products to the business model itself. With costovation, you let go of assumptions, take a fresh look at the market, and relentlessly focus... View Details
- 01 Dec 2012
- News
From Where We Stand
across functions, businesses, and your industry. Engage your peers to deliver solutions to real business problems. Know the customer and the competitor. When you are at the top, be a talent magnet and then build the next generation of... View Details
- 01 Dec 2008
- News
Designing Change
Hill, who expects the case to be taught in Marketing and Organizational Behavior courses as well as in design schools. “Most of our change-management cases focus on a CEO or senior leader, not a middle manager, and few consider how to... View Details
Keywords: Julia Hanna
- 01 Jun 2013
- News
School of Hard Knocks
Collegiate Research Services, designed to help all students, including disadvantaged minorities and the first-generation college bound. Over time, my initial focus on students has evolved into a larger mission: helping organizations build... View Details
- 01 Apr 2002
- News
Student Conferences Spark Discussion, Promote Interaction
we think about everything," he remarked. "Information technology has to march in lockstep with business," agreed Verizon CIO Shaygan Kheradpir. Software that automates complex transactions and expanding customer service on the Web are... View Details
- 13 Sep 2019
- News
Hollywood Ending
on and enough customers to make it a viable business. They’re not settling for half-measures. “If we have great content but we don’t have a differentiated experience, we fail,” she says. “And the reverse is true too.” The urgency to get... View Details
- 01 Mar 2004
- News
Ron Shaich’s Café Society
businesses were monetized, and we were able to focus exclusively on Panera. As we went through a year and a half of divestitures, our stock sank to a split-adjusted $3 a share. Those were not happy times. What’s your stock worth now? It... View Details
- 01 Jun 2016
- News
Faculty Q&A: That’s Classic
death of a loved one. Our customers love us. That’s not going to last forever, so what’s the next thing we’re going to do? As opposed to: They love us, oops, now they don’t; uh-oh, what should we do? So cherishing and being proactive... View Details
Keywords: Julia Hanna
- 12 Apr 2023
- News
Step Change
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, my name is Julia Hanna. I'm a writer and editor for the HBS Alumni Bulletin. In 2019, I met Egyptian alumna Amal Enan (MBA 2014) when she was on campus for her 5th reunion. Enan had already held a... View Details
Keywords: Julia Hanna; entrepreneurship; women; venture capital; Egypt; developing economies; Finance
- 13 Feb 2020
- News
Not Throwing Away My Shot
to think about that, is if you had looked at a group of Americans in 1870 and described them, you would've said “American citizens.” By 1920 that group has become “American consumers.” So there's a flip. And what happens is entrepreneurs must become as good at making... View Details
- 01 Jun 2020
- News
Staying the Course
a necessary first step in meeting the increasing demand for online educational tools. The newly remote DreamBox team decided to shift its focus to support, providing customer service not just for the 130,000... View Details