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Show Results For
- All HBS Web
(748)
- People (2)
- News (173)
- Research (430)
- Events (1)
- Multimedia (2)
- Faculty Publications (129)
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- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
According to a new book by Harvard Business School's Ranjay Gulati, it is customer-centric firms—those with a so-called outside-in perspective—that are most resilient during turbulent markets. An outside-in perspective means that companies aim to View Details
- 24 May 2021
- Op-Ed
Can Fabric Waste Become Fashion’s Resource?
COVID-19 has broken fashion’s supply chain. As a result, an already wasteful industry has become more wasteful. Even before the pandemic, the global apparel industry was producing about 92 million tons of textile waste a year. That’s about one garbage truck’s worth of... View Details
- 06 Jun 2008
- What Do You Think?
Why Don’t Managers Think Deeply?
deeply—entrepreneurs Big companies are no place for big thinkers." Providing time to reflect, particularly in an era of multi-tasking and the tyranny of technology, was most frequently suggested as an antidote to the dearth of deep thinking. As Chris Shannon put... View Details
Keywords: by Jim Heskett
- 13 Jan 2009
- First Look
First Look: January 13, 2009
as complicated local etiquette, obscured decision-making processes, and heavy reliance on interpersonal relationships instead of legal instruments all add to the complexities of Sino-foreign business negotiations and can make the process... View Details
Keywords: Martha Lagace
- 13 Apr 2009
- Research & Ideas
Kind of Blue: Pushing Boundaries with Miles Davis
past success and strove for even greater heights. But what do his efforts for Kind of Blue have in common with business innovation? Rob Austin: We conceived the case to get at questions about how the creative View Details
- 16 Jul 2020
- Research & Ideas
Restaurant Revolution: How the Industry Is Fighting to Stay Alive
investment firm Act III Holdings, said that although sales at restaurants in his investment portfolio were initially down more than 80 percent, he’s seen incremental improvements each week as more locations implement creative ways to... View Details
- 16 Apr 2013
- First Look
First Look: April 16
different economic systems. In particular, two equilibria might arise: one with low taxes and a belief that the income-generating process is "fair" because effort is important (an "American" equilibrium) and another... View Details
Keywords: Sean Silverthorne
- 18 Jun 2013
- First Look
First Look: June 18
designs for the key technologies required and had a working prototype, an understanding of the manufacturing processes to be used, and a list of the components required. They also had a design prototype that they had used to conduct... View Details
Keywords: Anna Secino
- 12 Dec 2005
- Research & Ideas
Using the Law to Strategic Advantage
such as increasing student loans, to not only comply but also gain profitable business in the process. Michael Porter and others have described a similar process occurring with respect to environmental compliance. By practicing strategic... View Details
- 03 Feb 2009
- First Look
First Look: February 3, 2009
exploratory study of learning processes in globally dispersed new product development teams. These qualitative data are used to investigate components of team learning previously highlighted in the team learning literature—namely... View Details
Keywords: Martha Lagace
- 03 Jun 2014
- First Look
First Look: June 3
revolutionary, rather than evolutionary, innovation. This note outlines a process for studying extreme consumers-consumers who fall in both tails of a normal distribution of customers-with needs, behaviors, attitudes, and emotions... View Details
Keywords: Sean Silverthorne
- 06 Oct 2020
- Sharpening Your Skills
18 Tips Managers Can Use to Lead Through COVID's Rising Waters
models cannot predict. COVID-19 events deliver surprises daily to many organizations, so the decision-making process that responds to rapid change is as important as the decision itself. Agile leaders promote a move in mindsets that... View Details
Keywords: by Sean Silverthorne
- 28 Jan 2008
- Research & Ideas
Billions of Entrepreneurs in China and India
these processes are unfolding not just in the mainstream business sector but in society writ large and even in politics and civil society," says Khanna. Khanna's book Billions of Entrepreneurs: How China and India Are Reshaping Their... View Details
Keywords: by Martha Lagace
- 10 May 2010
- Research & Ideas
What Top Scholars Say About Leadership
disciplines most often found in business schools. We have proposed that innovation in organizations be conceived of as a process of co-design: creative abrasion, creative... View Details
- 16 Sep 2019
- Research & Ideas
Crowdsourcing Is Helping Hollywood Reduce the Risk of Movie-Making
industries like biotech, you can test things along the way to see if they are feasible, but for creative ideas like a film, you can’t experiment. You have huge uncertainty and you have to think about how to manage that risk.” One way that... View Details
- 10 Apr 2014
- Research & Ideas
John Kotter’s Plan to Accelerate Your Business
To succeed in today's fast-moving economy, traditional corporate structures are holding back companies, even great companies, from being creative enough and speedy enough to compete effectively. What's needed, argues Harvard Business... View Details
Keywords: by Kim Girard
- 26 Oct 2022
- Research & Ideas
How Paid Promos Take the Shine Off YouTube Stars (and Tips for Better Influencer Marketing)
audience] knows that the brand is sponsored, influencers’ brand discovery process is appreciated by the audience and thus can help mitigate the reputation harm.” Influencers should talk more to appear authentic. Zhang was surprised to... View Details
- 09 Nov 2010
- First Look
First Look: November 9, 2010
belief is sound, but the authors' analysis of the performance of 45 companies led by CEOs with military experience revealed differences in how the branches (Army, Navy, Air Force, Marine Corps) prepare leaders for business. Those differences reflect the trade-off... View Details
Keywords: Sean Silverthorne
- 23 May 2012
- Research & Ideas
Five Ways to Make Your Company More Innovative
to do with the innate nature of the product itself, the features built into it. And if you start with a product that does well on these five factors, then life gets a lot easier. Stefan Thomke How can a company balance creativity and... View Details
- 07 May 2020
- Research & Ideas
The One Good Thing Caused by COVID-19: Innovation
makes consumers more willing to pay for safety features." Already during the pandemic, companies have been creative in identifying "low-hanging fruit" that could be quickly implemented in their operations. Grocery stores... View Details
Keywords: by Hong Luo and Alberto Galasso