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Show Results For
- All HBS Web
(2,091)
- People (12)
- News (711)
- Research (713)
- Events (2)
- Multimedia (12)
- Faculty Publications (149)
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- 05 Feb 2024
- Research & Ideas
The Middle Manager of the Future: More Coaching, Less Commanding
to connect groups with disparate skills—like engineering, sales, and market analysis—at key points in a project. Extensive analysis of job postings Zhang bases his conclusions on a unique linguistic analysis of more than 34 million online... View Details
Keywords: by Ben Rand
- 29 Oct 2000
- Research & Ideas
Building a Powerful Prestige Brand
believed that where her products were sold would have significant consequences for the brand's future and the company's larger prospects. She ruled out drugstores, supermarkets, and five-and-tens as being at odds with the upscale image that she had already View Details
- 15 Sep 2011
- Research & Ideas
High Ambition Leadership
What is welcome and all too rare? Leaders who care about building great institutions, not just profits. What sets these leaders apart in their practice and outlook? Harvard Business School's Michael Beer in his new book, Higher Ambition: How Great Leaders View Details
Keywords: by Martha Lagace
- January–February 2024
- Article
Shared Service Delivery Can Increase Client Engagement: A Study of Shared Medical Appointments
By: Ryan W. Buell, Kamalini Ramdas, Nazlı Sönmez, Kavitha Srinivasan and Rengaraj Venkatesh
Problem Definition: Clients and service providers alike often consider one-on-one service delivery to be ideal, assuming – perhaps unquestioningly – that devoting individualized attention best improves client outcomes. In contrast, in shared service delivery, clients... View Details
Keywords: Health Care and Treatment; Customer Satisfaction; Outcome or Result; Performance Improvement
Buell, Ryan W., Kamalini Ramdas, Nazlı Sönmez, Kavitha Srinivasan, and Rengaraj Venkatesh. "Shared Service Delivery Can Increase Client Engagement: A Study of Shared Medical Appointments." Manufacturing & Service Operations Management 26, no. 1 (January–February 2024): 154–166.
- 2017
- Working Paper
Business and Green Knowledge Production in Sweden 1960s–1980s
By: Ann-Kristin Bergquist and Kristina Söderholm
This working paper contributes to the burgeoning historical literature that has transformed our understanding about the relationship between big business and the environmental regulation. Previously, it was believed that corporate managers resisted the extra costs... View Details
Keywords: Environmental Sustainability; Governing Rules, Regulations, and Reforms; Business and Government Relations; Research and Development; History; Sweden
Bergquist, Ann-Kristin, and Kristina Söderholm. "Business and Green Knowledge Production in Sweden 1960s–1980s." Harvard Business School Working Paper, No. 18-050, December 2017.
- 05 Feb 2007
- Research & Ideas
Business and the Global Poor
this market at the bottom of the economic pyramid (BOP) must look beyond just selling products—they must find ways to create social and economic value, according to the editors of a new volume, Business Solutions for the Global Poor. The... View Details
Keywords: by Sean Silverthorne
- 28 Jan 2019
- Research & Ideas
Forget Cash. Here Are Better Ways to Motivate Employees
creating peer-to-peer recognition programs in which employees are provided monthly reward points that they can give away to colleagues for work-related wins. Employees who earn a certain number of points can redeem them for various perks,... View Details
Keywords: by Dina Gerdeman
- 06 May 2024
- Research & Ideas
The Critical Minutes After a Virtual Meeting That Can Build Up or Tear Down Teams
May Boost Connection and Curb Loneliness Silos That Work: How the Pandemic Changed the Way We Collaborate Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: Illustration View Details
Keywords: by Michael Blanding
- 21 Oct 2024
- Research & Ideas
What Happens in Vegas Could Shape the Metaverse
in 2022, Wu and Clough saw a striking connection between the Las Vegas Strip and the digital platforms they had studied over the past decade. “People visit Las Vegas for the sense of hustle and bustle, which is generated by the presence... View Details
- 2000
- Book
Competitive Environmental Strategy: A Guide to the Changing Business Landscape
By: Andrew J. Hoffman
Environmental concerns can greatly affect business success, regardless of whether a business person or corporation shares those concerns. Today's corporate managers must understand the power of environmental issues, and shift their mindset from one focused on... View Details
Keywords: Competitive Strategy; Environmental Management; Social Issues; Organizational Change and Adaptation
Hoffman, Andrew J. Competitive Environmental Strategy: A Guide to the Changing Business Landscape. Island Press, 2000.
- 15 Aug 2023
- Research & Ideas
Why Giving to Others Makes Us Happy
Aknin of Simon Fraser University and Elizabeth Dunn of the University of British Columbia on a research paper that finds so-called “prosocial spending”—spending money on other people— can increase happiness. “It is important to begin to understand how to View Details
Keywords: by Michael Blanding
- 25 Jan 2000
- Research & Ideas
Strategic Alliances
interviewed key executives on both sides of each partnership to document the process of their unfolding relationships. This initial research corroborated Austin's hypothesis that these alliances were creating value for themselves and... View Details
Keywords: by Nancy O. Perry
- 04 Sep 2007
- Working Paper Summaries
Why Do Intermediaries Divert Search?
Keywords: by Andrei Hagiu & Bruno Jullien
- 22 May 2024
- HBS Case
Banned or Not, TikTok Is a Force Companies Can’t Afford to Ignore
Businesses that dismiss TikTok as merely a platform for teenagers looking to create and consume cat and dance videos do so at their own peril. That’s the message of a Harvard Business School case study tracing the video-sharing app’s... View Details
- 06 Nov 2018
- First Look
New Research and Ideas, November 6, 2018
Monetary Policy and Emerging Market Credit Cycles By: Bräuning, Falk, and Victoria Ivashina Abstract—Foreign banks’ lending to firms in emerging market economies (EMEs) is large and denominated predominantly in U.S. dollars. This creates... View Details
Keywords: Dina Gerdeman
- Research Summary
Overview
In examining the competitive dynamics of R&D strategy, Josh has become particularly interested in how the introduction of new knowledge generated by rivals impacts the direction of R&D efforts. Understanding how new information alters project portfolio decisions is... View Details
- 23 Jan 2024
- Research & Ideas
How to Keep Employees Productive: Support Caregivers
to service representatives, who can answer questions about benefits and support services. Caregiving benefits that directly connect employees with care resources, Fuller says, are the key to reducing turnover and absenteeism. Monitor why... View Details
Keywords: by Kara Baskin
- 23 Dec 2002
- Research & Ideas
Partnering and the Balanced Scorecard
improvements in performance.3 We created the Balanced Scorecard because financial measurements had become insufficient for contemporary organizations. Strategies for creating value had shifted from managing... View Details
Keywords: by Robert S. Kaplan & David P. Norton
- 29 Feb 2024
- HBS Case
Beyond Goals: David Beckham's Playbook for Mobilizing Star Talent
that even if you’re an organization that doesn’t traditionally rely on these stars or these icons, this is an area you can get in on,” explains Elberse. “Authentic was a collection of brands that were relatively well known but not View Details
- February 2016
- Case
Banking and Politics in Antebellum New York
By: David Moss and Colin Donovan
After a long period of solid Democratic control, Whigs secured a majority of seats in the New York State Assembly in 1837, the same year that a major financial panic had crippled the banking system and shaken public confidence in the state's governance. The next year,... View Details