Contact - Publications - Faculty & Research

01 Oct 2001
Research & Ideas

Organizing the Family-Run Business

future goals and the company's strategies, where board members can analyze and forecast industry trends and decide what moves the company should make. Board members should also be willing and able to contribute their own business contacts... View Details

16 Feb 2010
Research & Ideas

The Outside-In Approach to Customer Service

transition across the levels just discussed. One of JLL's main clients, Bank of America [BofA], told JLL in 2001 that it no longer wanted to deal with each of JLL's business units independently. BofA asked not only for a single point of View Details

Keywords: by Sarah Jane Gilbert; Consumer Products

09 Jun 2021
Research & Ideas

How Tennis, Golf, and White Anxiety Block Racial Integration

White people often feel anxious about interacting with non-Whites, and they go out of their way to erect barriers to reduce contact with minorities, according to new research. When routinely making choices about where to live, work,... View Details

Keywords: by Jay Fitzgerald

21 Nov 2019
Research & Ideas

Do TV Debates Sway Voters?

not how campaigns spend most of their time and resources. Among the voters Pons and Le Pennec-Caldichoury studied, less than half had some form of contact with any candidate’s campaign, and only 28 percent had received a visit. “This... View Details

Keywords: by Danielle Kost

09 Dec 2019
Research & Ideas

Identify Great Customers from Their First Purchase

we’re able to open the box,” she says. Retailers and other organizations, such as charities, that seek to segment high-value patrons for promotions and appeals should be thinking about what data they collect, Ascarza says, and how they could learn more from the first... View Details

Keywords: by Kristen Senz; Retail; Service

09 Apr 2001
Research & Ideas

Marketing a Country: Promotion as a Tool for Attracting Foreign Investment.

the tasks of investment promotion that required close contact with the government since they were, in fact, part of the government. In contrast to government organizations, quasi-government organizations tended to be created for the... View Details

Keywords: by Louis T. Wells & Alvin G. Wint

17 Nov 2016
Op-Ed

What's Behind the Unexpected Trump Support from Women

working-class women about diminished possibilities for their husbands and sons to provide for their families. Many supporters’ families work in blue-collar occupations such as construction, transportation, and infrastructure; live in low mobility areas; and have little... View Details

Keywords: by Laura Morgan Roberts and Robin Ely

13 Aug 2021
Research & Ideas

Managers, Here’s How to Bond with New Hires Remotely

managers; interns sending written questions that senior managers would later answer; and intern group research project meetings in which interns would gather online for 30 minutes to work together without managers present. Contact with... View Details

Keywords: by Lane Lambert

23 Jun 2022
Research & Ideas

All Those Zoom Meetings May Boost Connection and Curb Loneliness

Americans are lonelier than ever—a problem the COVID-19 pandemic may have exacerbated. Could interactions on platforms like Zoom and Twitch come close to replicating the real-life contact people crave? New research suggests that’s more... View Details

Keywords: by Michael Blanding

02 Oct 2006
Research & Ideas

Negotiating in Three Dimensions

contact with the CEO, we spent a great deal of time ensuring that the key analyst bought into the deal. When intensive negotiations finally began with the CEO, the groundwork had been laid. The CEO turned to his CFO, who turned to his key... View Details

Keywords: by Martha Lagace

03 Jun 2022
Research & Ideas

In a Work-from-Anywhere World, How Remote Will Workers Go?

safeguard remote workers’ rights. In Portugal, new legislation protects remote workers by prohibiting employers from contacting employees after hours or remotely monitoring their work. Choudhury thinks this is particularly useful for... View Details

Keywords: by Kara Baskin

11 Mar 2001
Research & Ideas

Merchants to Multinationals: British Trading Companies in the Nineteenth and Twentieth Centuries

telegraph varied commodity by commodity and the bulk of communications continued by sea post until the early twentieth century. London had a unique role as the international service centre for the emergent global economy, providing information and View Details

Keywords: by Geoffrey Jones

27 Apr 2020
Research & Ideas

How Remote Work Changes What We Think About Onboarding

close contact with the employee throughout the hiring and onboarding process, as opposed to outsourcing most of these processes to HR. Once the staffer is hired, the hiring manager should communicate the news to the rest of the... View Details

Keywords: by Boris Groysberg

16 Mar 2020
Research & Ideas

How the Coronavirus Is Already Rewriting the Future of Business

new level Many of the changes companies will make in the short term are obvious: dramatically reduced travel, more work-from-home opportunities for white-collar workers, and changes in business operations to reduce human contact and to... View Details

Keywords: by Dina Gerdeman

03 Dec 2020
Research & Ideas

Cut Payroll Costs with Transparency, Fairness, and Compassion

percent of its workforce go via a Zoom conference call. In response to criticism, founder Travis VanderZanden tweeted, “We did ask all managers to reach out to the impacted employees 1on1 immediately after the zoom call, so it's already happening. I've personally been... View Details

Keywords: by Boris Groysberg and Sarah Abbott

24 Jan 2011
HBS Case

Terror at the Taj

the Taj and its parent company, Indian Hotels. "Every time they interact with a guest they should look for an opportunity to delight him," says H.N. Srinivas, senior vice president of human resources. During a 24-hour stay, a guest will have an average of 40... View Details

Keywords: by Julia Hanna; Accommodations

Research Summary

Current working papers

Organizational restructuring: the influence of formal and informal structure on tie formation. This paper considers how changes in formal structure and a key element of informal structure – the embeddedness of employee... View Details

03 Oct 2011
Research & Ideas

Transforming Manufacturing Waste into Profit

It's been said that "one man's trash is another man's treasure." HBS Assistant Professor Deishin Lee, however, has taken that old adage a step further in her recent working paper Turning Waste into By-Product by showing how it's possible for companies to turn... View Details

Keywords: by Michael Blanding; Manufacturing

01 Nov 2022
What Do You Think?

Why Aren’t Business Leaders More Vocal About Immigration Policy?

likely is that managers have OVERESTIMATED the need for face-to-face contact and during the pandemic were (finally) compelled to question the wisdom of spending time and money (not their own!) to travel to often distant places for... View Details

Keywords: by James Heskett

30 Mar 2020
Research & Ideas

The New Rules for Remote Work: Pandemic Edition

tools for information-sharing and idea-gathering, and call meetings only for decision-making, says Austin, who has written about how to master team meetings. “Meetings should be reserved for getting things done,” she says. At the same time, Neeley notes that for some... View Details