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- All HBS Web (285)
- Faculty Publications (62)
- 20 Mar 2020
- Research & Ideas
How Small Businesses Can Survive the Coronavirus Outbreak
worse than the financial crisis,” says Mills, who led the United States Small Business Administration from 2009 to 2013. “Many small businesses will not survive more than a month.” Small businesses have been scaling down and temporarily closing as View Details
- 17 Apr 2017
- HBS Case
This Turkish Debt Collector Is Customer-friendly
of both their consumers and regulators. “Usually, with debt collection, the object is to dial for dollars—collect as much as you can in the first phone call, and then outsource the work to the legal system,” says Campbell, whose research... View Details
- 01 Sep 2008
- News
Mara Aspinall
change that. Going forward, we need to view diagnostics, devices, and drugs in terms of the objective value that each creates. What about patient attitudes? Do you think most health-care consumers are ready to place their faith in... View Details
- Web
Online Creating Brand Value Course | HBS Online
with consumers and give your company a competitive edge. 6 weeks 3-8 hours per week 5 modules Self-Paced with regular deadlines This course earns you a Certificate of Completion from HBS Online. What you earn . Overview Syllabus... View Details
- 12 Jul 2016
- First Look
July 12, 2016
the dominant model in the United States and many other countries, is now widely recognized as perhaps the biggest obstacle to improving health care delivery. A battle is currently raging, outside of the public eye, between the advocates of two radically different View Details
Keywords: Sean Silverthorne
- 04 Mar 2009
- Op-Ed
Credit is Not the Bogey
made appliances and furniture. Now that only stellar borrowers with large down payments and hefty incomes get mortgages, we have seen the homebuilding and home-buying industry, and with it the economy, retrench. As for retail, now that... View Details
- 15 Mar 2016
- First Look
March 15, 2016
evidence that such “CEO activism” can influence public opinion and consumer attitudes. Our field experiment examines the impact of Apple CEO Tim Cook’s public statements opposing a pending religious freedom law that critics warned would... View Details
- 01 Sep 2017
- News
A Jolt for the African Coffee Industry
payment before receiving one’s order. In a hierarchical culture, customers remain surprised that the clerk demands a first name so it can be scrawled on a cup. “The idea of a barista writing your name down and calling it out was new,”... View Details
- 17 Jun 2002
- Research & Ideas
A Litmus Test for Entrepreneurs
In 1999, Tom Herman and Kaleil Isaza Tuzman, best friends since childhood, quit their comfortable jobs to start govWorks, with millions of VC dollars to back them up. Their goal was nothing if not grandiose: to use Internet payment... View Details
Keywords: by Walter Kuemmerle
- 03 Dec 2001
- Research & Ideas
Healthcare Conference Looks At Ailing Industry
payment to the company that decides to go ahead. Such an arrangement, he said, "doesn't work perfectly, but it's consistent with our internal prioritization of what projects we will be working on." Sea Change, Please How about... View Details
- 31 Jan 2017
- First Look
First Look at New Research: January 31, 2017
changes to introduce new competitors in the industry, remove contract termination fees, and reduce the payment of interconnection fees between cellular providers, which advantaged incumbent companies and drove up View Details
Keywords: Carmen Nobel
- 25 Sep 2006
- Research & Ideas
How Software Platforms Revolutionize Business
adjacent industries, where other platforms might be poised to strike (e.g., smart phones moving into the PDA industry); and conversely, spotting expansion opportunities in adjacent industries (e.g., NTT DoCoMo expanding into payment... View Details
- Web
Online Transforming Customer Experiences Course | HBS Online
Engage consumers by exploring their varied preferences and enhancing customer compatibility Balance being proactive and reactive to consumer needs while understanding cost and customer satisfaction... View Details
- 26 Apr 2011
- News
BioMine Strikes Gold
Rohit Dev Thakwani, OPM 37 2008 SpendWisor.com consumer electronics marketplace Watch their pitch. Midwest/Central U.S. Marc Hoecker, MBA '08 vinsnap mobile automotive marketing Watch their pitch. New England Marco Bitran, MBA '03 AI... View Details
- 25 Nov 2008
- First Look
First Look: November 25, 2008
Shine, Stern & Partners) and the buyer (MINI USA) and asks them to develop a sales strategy and a buying strategy for advertising services. Purchase this case: http://harvardbusinessonline.hbsp.harvard.edu/ b01/en/common/item_detail.jhtml?id=508043 View Details
Keywords: Martha Lagace
- 20 Jan 2015
- News
Patient Medical Records, Pocket-sized
appointment, the doctor’s office uploads notes and test results to HRC, which creates a searchable PDF to be downloaded to MedKaz. If the doctor is licensed with HRC (licensing is free), he receives payment each time he updates the... View Details
- 01 Mar 2007
- News
The Plight of the Global Poor
impoverished Mexican families to build their own housing; or in Brazil, with Kodak’s no-frills camera/film packages, or the department store Magazine Luiza’s (see page 42) merchandise, payment plans, and customer service, all designed to... View Details
- 19 Jun 2012
- First Look
First Look: June 19
understand and capitalize on the needs of health care businesses. With the recent passage of health care reform adding to the pressures already squeezing the health care industry-including new payment models requiring significant... View Details
Keywords: Sean Silverthorne
- 16 Feb 2016
- First Look
February 16, 2016
we are going to start with payments." Cook then invited Eddy Cue, Apple's senior vice president of Internet software and services, to the stage to explain how Apple Pay would transform the mobile payments industry. He explained how... View Details
Keywords: Sean Silverthorne
- 22 May 2020
- In Practice
Post-COVID Health Care: More Screens, Less Red Tape?
they said: Hospitals will rethink payment and operating models Leemore S. Dafny: Physician organizations will expand The decline in independent physician practices will accelerate, leading to larger physician organizations and more... View Details
Keywords: by Danielle Kost