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- 23 Jun 2015
- First Look
First Look: June 23, 2015
Increased Service Quality Competition? By: Buell, Ryan W., Dennis Campbell, and Frances X. Frei Abstract—When does increased service quality competition lead to customer defection, and which customers are most likely to defect? Our empirical View Details
Keywords: Sean Silverthorne
- 09 Apr 2019
- First Look
New Research and Ideas, April 9, 2019
proposals, and quality evaluations for more than 12,000 evaluator-proposal pairs. The analysis shows that solicitations offering a personal reward for top submissions boost participation rates without affecting submission quality. We show... View Details
Keywords: Dina Gerdeman
- 01 Aug 2017
- First Look
First Look at New Research and Ideas, August 1
contemporary circumstances so as to be relevant for managers. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=52977 Internalizing Global Value Chains: A Firm-Level Analysis By: Alfaro, Laura, Pol Antràs, Davin Chor, and... View Details
Keywords: Sean Silverthorne
- 08 Dec 2015
- First Look
December 8, 2015
increased service quality competition lead to customer defection, and which customers are most likely to defect? Our empirical analysis of 82,235 customers exploits the varying competitive dynamics in 644 geographically isolated markets... View Details
Keywords: Sean Silverthorne
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