Competitor Analysis - Publications - Faculty & Research

Show Results For

← Page 10 of 187 Results

Sort by

Are you looking for?

23 Jun 2015
First Look

First Look: June 23, 2015

Increased Service Quality Competition? By: Buell, Ryan W., Dennis Campbell, and Frances X. Frei Abstract—When does increased service quality competition lead to customer defection, and which customers are most likely to defect? Our empirical View Details

Keywords: Sean Silverthorne

09 Apr 2019
First Look

New Research and Ideas, April 9, 2019

proposals, and quality evaluations for more than 12,000 evaluator-proposal pairs. The analysis shows that solicitations offering a personal reward for top submissions boost participation rates without affecting submission quality. We show... View Details

Keywords: Dina Gerdeman

01 Aug 2017
First Look

First Look at New Research and Ideas, August 1

contemporary circumstances so as to be relevant for managers. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=52977 Internalizing Global Value Chains: A Firm-Level Analysis By: Alfaro, Laura, Pol Antràs, Davin Chor, and... View Details

Keywords: Sean Silverthorne

08 Dec 2015
First Look

December 8, 2015

increased service quality competition lead to customer defection, and which customers are most likely to defect? Our empirical analysis of 82,235 customers exploits the varying competitive dynamics in 644 geographically isolated markets... View Details

Keywords: Sean Silverthorne