Coaching - Publications - Faculty & Research

20 Dec 2016
First Look

December 20, 2016

https://cb.hbsp.harvard.edu/cbmp/product/217004-PDF-ENG Harvard Business School Case 817-041 ZenRecruit: Sales Coaching and Performance Reviews Amara Kaggwa leads the small but rapidly expanding sales team at ZenRecruit, a recruiting... View Details

Keywords: Carmen Nobel

15 May 2013
Research & Ideas

From McRibs to Maseratis: The Power of Scarcity Marketing

creative and downright crafty ways in which scarcity has been used to move product. Although Cialdini admits to a "grudging admiration for the practitioners who made this simple device work in a multitude of ways," he urges readers to resist the lure of... View Details

Keywords: Re: Michael I. Norton

02 Jan 2001
Research & Ideas

Gurus in the Garage

casual but cultured lifestyle of California's Napa Valley, his coach Fern Mandelbaum, cofounder of toy maker Skyline, questioned whether other Americans shared his concept of Napa. "I thought, 'Come on, Fern, I will tell you what it... View Details

Keywords: by Dorothy Leonard & Walter Swap

18 Apr 2005
Lessons from the Classroom

NFL Players Touch Down at HBS

players encouraged to give their opinions. "In an NFL setting, it doesn't work that way. Coach Belichick doesn't ask for my opinion." In one class session when New York Giants defensive back Jack Brewer challenged the numbers... View Details

Keywords: by Sean Silverthorne; Sports

25 Mar 2001
Research & Ideas

Who Wants to Be an Entrepreneur? [Part II]

of spiraling expectations in motion," Bussgang said, "When you get back home, after flying coach and staying in the Holiday Inn, you sweat like hell" to make it all come true. By mid-year, UPromise's 70 employees sprawled... View Details

Keywords: by John S. Rosenberg

16 Dec 2015
Research & Ideas

What Happens When Zambian Schoolgirls Receive Negotiation Training

separated into three groups: a “negotiation group” in which female Zambian coaches used the customized curriculum to teach negotiation skills during after-school sessions, a “safe space group” that attended group game and study sessions... View Details

Keywords: Re: Kathleen L. McGinn

01 Oct 2008
Research & Ideas

How Much Time Should CEOs Devote to Customers?

managing the balance sheet) or mentoring and coaching direct reports. A good CEO knows how to balance time spent on the outside versus the inside. While balancing their own time, CEOs should nevertheless work hard to ensure the continuous... View Details

Keywords: by John Quelch

06 Jun 2005
Research & Ideas

Don’t Listen to “Yes”

sustainability to occur, leaders need to ensure that they not only change the way they make decisions, but they must develop a pipeline of leaders who approach decision making differently. They have to teach the attributes of good process, model those attributes, and... View Details

Keywords: by Martha Lagace

18 Jul 2024
Research & Ideas

New Hires Lose Psychological Safety After Year One. How to Fix It.

place new hires in supportive environments. “A team with low psychological safety may not be the best place to put your new hire” says Bransby. Yet if placement on such a team is necessary, managers should provide coaching in departments... View Details

Keywords: by Michael Blanding; Health

26 Mar 2019
First Look

New Research and Ideas, March 26, 2019

about the case. Purchase this case:https://hbsp.harvard.edu/product/119088-PDF-ENG Harvard Business School Case 706-413 Bill Belichick and the New England Patriots (A) What happens when an MBA buys a football team and hires a bunch of MBAs and a View Details

Keywords: Dina Gerdeman

05 Jun 2013
What Do You Think?

Do We Need to Extend ‘No Surprises Management?’

"A world without surprises or bad news is utopian I often coach employees to expect the worst and prepare for it studies should focus on preparation rather than prevention." Paul McKay commented that "By having a clear,... View Details

Keywords: by James Heskett

06 Jul 2009
Research & Ideas

Conducting Layoffs: ’Necessary Evils’ at Work

as well as recognizing the potential impact those emotions will have on your conduct during a layoff. It is also helpful to devise methods for managing yourself under such intense emotion: for example, asking yourself, "When I feel the heat of the situation, how... View Details

Keywords: by Martha Lagace

05 Jun 2014
Research & Ideas

Fixing the ‘I Hate Work’ Blues

like partners and coaches than bosses and controllers in the traditional sense. Finally, the most senior executives in the organization should be engaged every day with the first-line: working with them in the marketplace and in customer... View Details

Keywords: by Bill George

11 Mar 2001
Research & Ideas

Digital Designs on the Inner City

Harris said companies can help entrepreneurs get started by showing them where to go for a small loan or coaching them on how to dress. New Success Stories Habiby said companies can also serve as models for aspiring entrepreneurs. Before... View Details

Keywords: by Dina Gerdeman

05 Oct 2009
Research & Ideas

The Vanguard Corporation

not because their boss is telling them to do it. This is a new way of working that is very promising, but also very difficult to do. That's where leadership matters. Goals have to be very clear. People have to be coached in collaboration.... View Details

Keywords: by Sean Silverthorne

24 Apr 2013
Research & Ideas

Who Sets Your Benchmarks?

experiences, desires, and understanding of social norms. Fortunately, some young people get the kind of wise guidance and coaching that help them focus at an early stage on their strengths, weaknesses, passions, and sense of self. Others... View Details

18 Feb 2002
Research & Ideas

Wrap-up: Software, Telecom, and Recovery

"But I think what we've all found is that there is a place for venture capital that plays a profound role in helping build, that participates in situational coaching and hands-on partnering with an entrepreneurial team to make... View Details

Keywords: by Wendy Guild & Martha Lagace; Financial Services; Technology; Communications; Telecommunications

13 Jan 2009
First Look

First Look: January 13, 2009

consulting for Perot Systems, is surprised that a family business would choose an "outsider" for this important post, but he recognizes it as a wise strategic move. He says that Jianguo needs a coach and should focus on learning... View Details

Keywords: Martha Lagace

04 May 2020
Research & Ideas

Predictions, Prophets, and Restarting Your Business

School) How to Make Furloughs More Humane (Harvard Business Review) Coaching Your Team Through Uncertain Times (Harvard Business Review) Read COVID-19 coverage from Working Knowledge Consistent messaging to customers A problem with... View Details

Keywords: by Frank V. Cespedes

01 Aug 2019
What Do You Think?

Has the Twitter Age Left the Case Method Behind?

was unforgettable—I never forgot where I was when it happened. And I was someone who for years coached others at Harvard and elsewhere in case method teaching. Imagine the task of preparing large numbers of budding discussion leaders to... View Details

Keywords: by James Heskett; Education

Publications