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Show Results For
- All HBS Web
(1,176)
- People (1)
- News (344)
- Research (340)
- Events (1)
- Multimedia (11)
- Faculty Publications (85)
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- 28 Nov 2016
- Research & Ideas
Challenging the Belief that Liability Laws Kill Medical Device Innovation
translates upstream to a company’s willingness to produce new products.” That could take the form of more diagnostic tests or other complementary technologies that would help monitor procedures—for example, a new device to check the... View Details
- 09 Jun 2003
- Research & Ideas
Incentives and Operational Excellence
was rented out and at what price. Rentrak monitored the scanner data and performed audits and spot checks to monitor compliance with the revenue-sharing contracts. Fifty years ago, Narayanan added, the movie industry did almost the same... View Details
Keywords: by Martha Lagace
- 05 May 2003
- Research & Ideas
How Bank of America Turned Branches into Service-Development Laboratories
stocks and mutual funds. An "investment bar" offered personal computers where the customer could do her banking, check her investment portfolio, or just surf the Internet. There were comfortable couches, where she could relax,... View Details
- 21 Oct 2002
- Research & Ideas
The Parable of the Bungled Baggage And the Unhappy Customer
I need to get on with my presentation, getting checked out and so forth. But, I'm a little happy too, because now I have something to talk about. And so I'm holding this little story in my back pocket waiting for the appropriate time in... View Details
Keywords: by W. Earl Sasser
- 22 Feb 2000
- Research & Ideas
Social Capital Markets: Creating Value in the Nonprofit World
40 years. "These are people entering their retirement years very engaged,"Emerson says. "They are not going to be happy just writing a check andgoing to the annual dinner." Finally, says Grossman, there's... View Details
Keywords: by Anne Kavanagh
- 08 Jan 2018
- Research & Ideas
The Startling Percentage of Financial Advisors with Misconduct Records
wedding march with the tagline: “You wouldn’t hire an organist without hearing them first, so why would you invest without checking BrokerCheck?” Since the working paper appeared in 2016, some firms proactively took it upon themselves to... View Details
- 28 Feb 2011
- Research & Ideas
The Importance of ‘Don’t’ in Inducing Ethical Employee Behavior
sheets with participants' self-reported performance." The students learned that they would each receive a Scrabble dictionary to check their work, after which they would fill out an answer sheet to report their performance. But... View Details
Keywords: by Carmen Nobel
- 23 Jan 2020
- Research & Ideas
Businesses Need a 'Catalyst' to Make CSR Practices Stick
Kaplan says. Implemented in the right way, such a sustainable ecosystem wouldn’t be a one-time handout to check the CSR box for the year, but a long-term solution to making companies a positive force in the communities in which they... View Details
Keywords: by Michael Blanding
- 02 Jun 2014
- Research & Ideas
Excerpt: ‘A Social Strategy’
these actions actually translate into dollars and cents." That answer usually stops budget increases in their tracks; soon after, social efforts become just another box to check in the company's marketing manual. In the second instance,... View Details
- 09 Jul 2013
- Research & Ideas
Catching Up With Boards--Jay Lorsch
couple of decades, however, there's been growing pressure to separate the two jobs in the interest of more effective checks and balances. This comes mostly from the big state employee pension funds like CalPERS, some of the big union... View Details
Keywords: by Jim Aisner
- 31 Oct 2004
- Research & Ideas
The New CEO’s Wrong Message
Some came to obtain consent for new capital expenditures, others for personnel decisions, and others on matters as mundane as whether to host a client conference. They had lost confidence that they understood the CEO's expectations, so they wanted to View Details
- 09 Jul 2024
- Research & Ideas
Chance Encounters: What's at Stake in Return-to-Office Decisions
productive? When you’re at home, you might have a list of things to do, and you can check everything off and feel like you accomplished a lot. But for knowledge workers, productivity is often about new ideas, new products, new services,... View Details
- 09 Jul 2024
- Research & Ideas
Are Management Consulting Firms Failing to Manage Themselves?
and Stay Flexible Checking Your Ethics: Would You Speak Up in These 3 Sticky Situations? The Best Person to Lead Your Company Doesn't Work There—Yet Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image:... View Details
- 21 Mar 2016
- HBS Case
Can Customer Reviews Be 'Managed?'
reviews unless you start doing things that are very, very fuzzy. For example, some hotels when you check out they ask how your experience was. And if you said, “Oh it was amazing, I loved it, the staff are so good,” then they give you a... View Details
- 12 Jun 2019
- Research & Ideas
Investors Have More Than Money to Offer Entrepreneurs
they may be able to contribute to or connect you to someone who can be helpful, go for it. I want leaders to ask me ‘What am I doing wrong, where can I level up?’” —Reed Sturtevant, general partner, The Engine Financials Table stakes: Investment View Details
Keywords: by Julia Austin
- 03 Jan 2017
- First Look
January 3, 2017
sanctions—are essential whenever demanding performance goals are set and rewards are linked to performance outcomes. A framework is introduced for designing internal control systems to safeguard information and assets. These internal controls provide the View Details
Keywords: Carmen Nobel
- 12 Jul 2016
- First Look
July 12, 2016
a series of falsification checks that use information from unaffected portions of the income distribution to improve RD estimates. This strategy improves balance on observables between treatment and control groups, and Monte Carlo... View Details
Keywords: Sean Silverthorne
- 30 Mar 2010
- First Look
First Look: March 30
importing country. We cross check our results in number of ways. Our results, which differ from findings using Penn World Tables data, caution against discounting a role for the higher price of capital goods in explaining the higher... View Details
Keywords: Sean Silverthorne
- 18 Feb 2009
- First Look
First Look: February 18, 2009
free-reign of bargaining power with no check upon it. In reality, courts cannot implement agreements costlessly, and parties often prefer to use "non-cooperative" implementation. We present a bargaining model which incorporates... View Details
Keywords: Martha Lagace
- 14 Dec 2011
- Research & Ideas
The New Measures for Improving Nonprofit Performance
(increasing farmer incomes) that becomes the "True North" that holds everyone's feet to the fire. At some point you need to check as to whether farmer incomes actually increased as a result of this huge investment. MCC's time horizon is... View Details
Keywords: by Julia Hanna