Checks - Publications - Faculty & Research

09 Jun 2003
Research & Ideas

Incentives and Operational Excellence

was rented out and at what price. Rentrak monitored the scanner data and performed audits and spot checks to monitor compliance with the revenue-sharing contracts. Fifty years ago, Narayanan added, the movie industry did almost the same... View Details

Keywords: by Martha Lagace

05 May 2003
Research & Ideas

How Bank of America Turned Branches into Service-Development Laboratories

stocks and mutual funds. An "investment bar" offered personal computers where the customer could do her banking, check her investment portfolio, or just surf the Internet. There were comfortable couches, where she could relax,... View Details

Keywords: by Stefan Thomke; Banking; Financial Services

21 Oct 2002
Research & Ideas

The Parable of the Bungled Baggage And the Unhappy Customer

I need to get on with my presentation, getting checked out and so forth. But, I'm a little happy too, because now I have something to talk about. And so I'm holding this little story in my back pocket waiting for the appropriate time in... View Details

Keywords: by W. Earl Sasser

22 Feb 2000
Research & Ideas

Social Capital Markets: Creating Value in the Nonprofit World

40 years. "These are people entering their retirement years very engaged,"Emerson says. "They are not going to be happy just writing a check andgoing to the annual dinner." Finally, says Grossman, there's... View Details

Keywords: by Anne Kavanagh

08 Jan 2018
Research & Ideas

The Startling Percentage of Financial Advisors with Misconduct Records

wedding march with the tagline: “You wouldn’t hire an organist without hearing them first, so why would you invest without checking BrokerCheck?” Since the working paper appeared in 2016, some firms proactively took it upon themselves to... View Details

Keywords: by Michael Blanding; Financial Services

28 Feb 2011
Research & Ideas

The Importance of ‘Don’t’ in Inducing Ethical Employee Behavior

sheets with participants' self-reported performance." The students learned that they would each receive a Scrabble dictionary to check their work, after which they would fill out an answer sheet to report their performance. But... View Details

Keywords: by Carmen Nobel

23 Jan 2020
Research & Ideas

Businesses Need a 'Catalyst' to Make CSR Practices Stick

Kaplan says. Implemented in the right way, such a sustainable ecosystem wouldn’t be a one-time handout to check the CSR box for the year, but a long-term solution to making companies a positive force in the communities in which they... View Details

Keywords: by Michael Blanding

02 Jun 2014
Research & Ideas

Excerpt: ‘A Social Strategy’

these actions actually translate into dollars and cents." That answer usually stops budget increases in their tracks; soon after, social efforts become just another box to check in the company's marketing manual. In the second instance,... View Details

09 Jul 2013
Research & Ideas

Catching Up With Boards--Jay Lorsch

couple of decades, however, there's been growing pressure to separate the two jobs in the interest of more effective checks and balances. This comes mostly from the big state employee pension funds like CalPERS, some of the big union... View Details

Keywords: by Jim Aisner

31 Oct 2004
Research & Ideas

The New CEO’s Wrong Message

Some came to obtain consent for new capital expenditures, others for personnel decisions, and others on matters as mundane as whether to host a client conference. They had lost confidence that they understood the CEO's expectations, so they wanted to View Details

Keywords: by Michael E. Porter, Jay W. Lorsch & Nitin Nohria

09 Jul 2024
Research & Ideas

Chance Encounters: What's at Stake in Return-to-Office Decisions

productive? When you’re at home, you might have a list of things to do, and you can check everything off and feel like you accomplished a lot. But for knowledge workers, productivity is often about new ideas, new products, new services,... View Details

Keywords: by Jen McFarland Flint, HBS Alumni Bulletin

09 Jul 2024
Research & Ideas

Are Management Consulting Firms Failing to Manage Themselves?

and Stay Flexible Checking Your Ethics: Would You Speak Up in These 3 Sticky Situations? The Best Person to Lead Your Company Doesn't Work There—Yet Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image:... View Details

Keywords: by David Fubini; Consulting

21 Mar 2016
HBS Case

Can Customer Reviews Be 'Managed?'

reviews unless you start doing things that are very, very fuzzy. For example, some hotels when you check out they ask how your experience was. And if you said, “Oh it was amazing, I loved it, the staff are so good,” then they give you a... View Details

Keywords: by Brian Kenny; Advertising; Travel

12 Jun 2019
Research & Ideas

Investors Have More Than Money to Offer Entrepreneurs

they may be able to contribute to or connect you to someone who can be helpful, go for it. I want leaders to ask me ‘What am I doing wrong, where can I level up?’” —Reed Sturtevant, general partner, The Engine Financials Table stakes: Investment View Details

Keywords: by Julia Austin

03 Jan 2017
First Look

January 3, 2017

sanctions—are essential whenever demanding performance goals are set and rewards are linked to performance outcomes. A framework is introduced for designing internal control systems to safeguard information and assets. These internal controls provide the View Details

Keywords: Carmen Nobel

12 Jul 2016
First Look

July 12, 2016

a series of falsification checks that use information from unaffected portions of the income distribution to improve RD estimates. This strategy improves balance on observables between treatment and control groups, and Monte Carlo... View Details

Keywords: Sean Silverthorne

30 Mar 2010
First Look

First Look: March 30

importing country. We cross check our results in number of ways. Our results, which differ from findings using Penn World Tables data, caution against discounting a role for the higher price of capital goods in explaining the higher... View Details

Keywords: Sean Silverthorne

18 Feb 2009
First Look

First Look: February 18, 2009

free-reign of bargaining power with no check upon it. In reality, courts cannot implement agreements costlessly, and parties often prefer to use "non-cooperative" implementation. We present a bargaining model which incorporates... View Details

Keywords: Martha Lagace

05 Jul 2006
Research & Ideas

Reinventing the Dowdy Savings Bond

Schneider, Tufano proposes a slight renovation of the program that will make it easier for asset-poor families to use savings bonds to build a nest egg for the future. Families living paycheck to paycheck rarely squirrel away funds to survive a financial emergency. For... View Details

Keywords: by Julia Hanna; Banking; Financial Services

21 Jul 2003
Research & Ideas

Don’t Get Buried in Customer Data—Use It

customers." He cites the example of a major hotel chain that asks guests to complete a multiple-question satisfaction survey via their room's TV set during their stay. When one guest answered "extremely dissatisfied" to all the questions, he was not... View Details

Keywords: by Jean Ayers

Publications