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- All HBS Web (642)
- Faculty Publications (88)
- 24 Sep 2018
- Research & Ideas
How Cost Accounting is Improving Healthcare in Rural Haiti
personnel who had no previous experience with measuring costs at all. Working with local administrators, the team designed a simple procedure for collecting data on patient care. As the case explains: “The process started with the data... View Details
- 06 Jul 2020
- Research & Ideas
The Right Way to Manage Customer Churn for Maximum Profit
Science—most companies are going about that process all wrong. Double profit by retaining customers Co-written with Aurelie Lemmens of the Rotterdam School of Management, the paper describes how companies can more than double profits from... View Details
- 27 Oct 2015
- News
Sweet Success
changes,” Turner notes. “The quality then is inferior, but some producers mix it in with their better grades to stretch yield. We decided not to do that.” Turner also links his brand’s flavor to a purification process inspired by his... View Details
Keywords: Deborah Blagg
- 01 Dec 2022
- News
My First Job
department at a Woolworth store back when they had manual cash registers. Candy bars used to sell really quickly, and the department needed constant restocking. During lunch, hundreds of customers would come in to buy snacks, and the... View Details
- Research Summary
Research
The founding and expansion of new firms is central to innovation and economic growth, but the determinants of a new idea’s success are difficult to ascertain. The decision to form a new firm and its ultimate outcome are impacted by ownership structure, financing... View Details
- 08 Oct 2021
- Blog Post
8 Stories from PRIDE for National Coming Out Day
keep their LGBTQ+ status private. We accept everyone in any stage of their coming out process and hope that you will be inspired by the stories of these students as they continue to grapple with a world that is not always accepting of who... View Details
- 15 Dec 2003
- Research & Ideas
The New Global Business Manager
by those three views at the table, and create the process for its debate and resolution. The role of top management is to create channels of engagement and the forums for interaction to facilitate that process, and to put a thumb on the... View Details
Keywords: by Cynthia Churchwell
- 23 May 2023
- Research & Ideas
Lessons on Life, Graffiti, and Value: 'It's in That Darkness That You Can Actually Develop and Evolve'
market and innovation-driven organizations to decipher how social interactions and dynamics, which undergird all markets and organizations, affect the way people make economic decisions and take actions that have an economic effect. “There are different definitions,... View Details
Keywords: by Christina Pazzanese, Harvard Gazette
- 10 Nov 2003
- Research & Ideas
Globalization: The Strategy of Differences
of about $70 billion. Daft's solution was an aggressive shift in the opposite direction. On taking over, he avowed, "The world in which we operate has changed dramatically, and we must change to succeed. No one drinks globally. Local people get thirsty and View Details
Keywords: by Pankaj Ghemawat
- 17 Jun 2017
- Research & Ideas
Amazon, Whole Foods Deal a Big Win for Consumers
Source: 400tmax Editor's Note. Online retailing behemoth Amazon announced June 16 that it would acquire upscale grocery chain Whole Foods Market in a deal valued at more than $13 billion. Though the company has dabbled with the idea of a brick-and-mortar footprint in... View Details
- 16 Aug 2004
- Research & Ideas
Luxury Isn’t What It Used to Be
showcased the ongoing appeal of its more timeless products while expanding into fashionable clothing and accessories for men and women. "You can buy the classic trench coat forever. But we've introduced products that have added more... View Details
- 14 Feb 2019
- Blog Post
LOVE At HBS
each other. From the morning “Te amo” to the texts throughout the day to the constant and mutual support during our coming out process to our traditional Latino families. For us, finding the sweet spot between trying to be present and... View Details
- 13 Nov 2019
- Research & Ideas
Don't Turn Your Marketing Function Over to AI Just Yet
leverage content from customers’ product reviews to identify their future needs. But here the human analysts are key players. They must review the selected content and formulate customer needs, because natural language processing... View Details
Keywords: by Kristen Senz
- 11 Feb 2020
- Sharpening Your Skills
10 Rules Entrepreneurs Need to Know Before Adopting AI
Although adoption of artificial intelligence (AI) and machine learning (ML) for the enterprise is still in the early days, the technology has matured enough for entrepreneurs to start gathering inspiration and evaluating opportunities for potential applications. Every... View Details
Keywords: by Rocio Wu
- 29 Aug 2023
- News
Helping Consumers Decarbonize their Purchases
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, this is Dan Morrell, host of Skydeck. In this episode, we’re going to be highlighting an episode of another HBS podcast: Climate Rising, which focuses on what businesses are doing, can do, and should do... View Details
- 13 Jun 2011
- HBS Case
Mobile Banking for the Unbanked
low-cost handsets and the opportunity to buy airtime in advance. "A subscription model doesn't appeal to the poor at all," Rangan says. "They don't want to pay a fee for something they might not use." Moreover, more... View Details
- 23 Jun 2003
- Research & Ideas
Building a Better Buyer-Seller Relationship
particular, is to understand patterns of investment and reward, and effectively manage the process that defines the dynamics of buyer-seller evolution, according to Narayandas. But how to do that? New research he shared with other... View Details
Keywords: by Martha Lagace
- 21 Nov 2015
- HBS Case
HBS Cases: Stella McCartney Combines High Fashion with Environmental Values
were multiple dimensions as I read the case. You mentioned it’s part of a new course. Explain a little bit your thought process about how this would help you achieve what you were trying to in the course. A: Sustainability is a very... View Details
- 11 Mar 2021
- News
Leading with Heart
And Aisha unfortunately had the same condition that Tanya did. And then we had to battle like crazy to save her. We had to fly her to the UK. I had only $2,000 in my pocket. Enough to just buy an air ticket, one-way air ticket. I didn't... View Details
- 12 Nov 2021
- News
Alumni Business Leaders on Confronting the Climate Change Challenge
numerous undertakings to roll out no- or low-emission products and processes in multiple sectors. Hence, the major auto producers, globally, have announced commitments to phase out production of new internal combustion engines by 2035 to... View Details