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Show Results For
- All HBS Web
(335)
- News (133)
- Research (157)
- Events (1)
- Multimedia (7)
- Faculty Publications (55)
- Student-Faculty-Profile
Michelle Shell & Ryan Buell
anxiety impacts the quality of a financial planning experience and the integrity of the resulting financial plan, both of which will impact customer satisfaction. The financial services industry has acknowledged that retirement planning,... View Details
- 15 Apr 2019
- Research & Ideas
Infographic: Can I Please Speak to an Actual Person?
Based on the Working Paper, Mitigating the Negative Effects of Customer Anxiety through Access to Human Contact (pdf) by Michelle A. Shell and Ryan W. Buell. Shell is a doctoral student at Harvard Business School, and Buell is the UPS... View Details
- Profile
Humbulani Dombo
with people in a pedagogy that was so different from what I had experienced before," she says. At first, the case-study method was "definitely anxiety provoking. In my first semester, in TOM (Technology and Operations... View Details
Keywords: Manufacturing/Energy
- 09 Feb 2018
- Research & Ideas
Big Hits: The Best of the 2018 Super Bowl Ads
experts to weigh in on 2018’s top spots. Jill Avery Senior Lecturer of Business Administration 2017 was a somber and contentious year for the United States. So it came as no surprise on Super Bowl Sunday to see marketers compile a laundry list of American View Details
- 01 Jun 2011
- News
Faculty Books
Flying Without a Net: Turn Fear of Change into Fuel for Success by Thomas J. DeLong (Harvard Business Review Press) DeLong, the Philip J. Stomberg Professor of Management Practice, lays out the roots of high achievers’ anxiety (fear of... View Details
- 07 Oct 2019
- Sharpening Your Skills
How Companies Can Make Up with (Very) Unhappy Customers
Anxiety Through Access to Human ContactThis study finds that customer anxiety during self-service transactions can reduce customers’ trust in the service provider. Operational design choices may help.... View Details
- 15 Dec 2024
- News
Editor's Letter
Illustration by Antonio Giovanni Pinna Illustration by Antonio Giovanni Pinna Change is hard. I am reminded of this every time I get a new laptop and there are new, generational expectations that require me to hunt down videos of overly caffeinated youths walking me... View Details
- Portrait Project
Aahan Bhojani
Anxiety flooded every inch of my body. As a gawky teenager, I braced myself for the most frightening ten minutes of my life. I was about to recite The Cat in the Hat by Dr. Seuss in front of a thousand classmates in my school’s talent... View Details
- Web
Buy Now, Pay Later: Imagining Pre-Industrial Credit
reinforced two related messages. First, seeking credit was a sign of moral weakness. Second, making a business of credit was an enterprise suited only to the greedy and predatory. Particular themes and tropes recur, suggesting that certain cultural View Details
- Portrait Project
Alexandra Minnis
She was beautiful: a dappled, dark-brown coat and rippling muscles to match. But it was the mischievous sparkle in her eyes that caused most of my adolescent anxiety – a sparkle that kept me constantly guessing whether Cintara was going... View Details
- 07 Dec 2020
- News
Lifting The Stigma
a deep depression. “I had never dealt with failure and failure of that magnitude,” he told Harvard’s Alumni website. “I didn’t know how to talk about it. I had never had that conversation before. It was isolating. I was deeply depressed. I would have View Details
- Portrait Project
Helen Ruiqi Zhang
ever had. I've grown up always striving to be bigger, stronger, faster. But Antarctica teaches me to be small. Here, ego is diminished and anxiety subdued. I realize a strong mind achieves and is not solipsistic; a peaceful heart aspires... View Details
- 02 Aug 2016
- First Look
August 2, 2016
forthcoming Organizational Behavior and Human Decision Processes Don't Stop Believing: Rituals Improve Performance by Decreasing Anxiety By: Brooks, Alison Wood, Julianna Schroeder, Jane Risen, Francesca Gino, Adam D. Galinsky, Michael I.... View Details
Keywords: Sean Silverthorne
- 18 Oct 2011
- First Look
First Look: October 18
Abstract Across eight experiments, we describe the influence of anxiety on advice seeking and advice taking. We find that anxious individuals are more likely to seek and rely on advice than are those in a neutral emotional state... View Details
Keywords: Sean Silverthorne
- 01 Oct 1996
- News
An Atypical Case — Robin G. Berglund (MBA 1971)
Berglund. Once ensconced in classes and studies, however, he says he discovered that his age was actually an advantage. The wisdom of his years gave him a sense of perspective -- which he often shared with his younger classmates to help them quell their View Details
Keywords: Thomas Frick
- 01 Oct 1997
- News
Short Takes
organizational settings. (One such useful psychoanalytic concept is "splitting," a defense mechanism against anxiety in which the individual ascribes positive attributes to one entity—usually one's own group—while imbuing another group... View Details
- 07 Apr 2014
- Research & Ideas
Negotiation and All That Jazz
emotions. "Even very successful people carry a great degree of anxiety with them to the negotiating table," Wheeler says, "and that anxiety is an obstacle to effective performance." Research that he and... View Details
Keywords: by Michael Blanding
- 16 Feb 2023
- Blog Post
The Rituals of Case Method Teaching
marriages to death, and even to organizational practices designed to promote cohesion. When Alison Wood Brooks, the O'Brien Associate Professor of Business Administration, joined the HBS faculty, she was working on a paper about how performance View Details
- 29 Jan 2021
- Blog Post
My HBS Student Loan Story: John Cortines (MBA 2015)
loans. Did you have any anxiety or stress related to debt or how you would pay for HBS? If yes, how did you manage those feelings? I had confidence in my post-MBA earning potential. So for me, any anxiety... View Details
- Web
2021 Symposium - Race, Gender & Equity
equality , Cuz: an American Tragedy , and Talking to Strangers: anxieties of citizenship since Brown v. Board of Education. She has chaired numerous commission processes and is a lead author on influential policy roadmaps, including... View Details