Publications

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June 2024
Case

SnapTravel: Betting on 'Super.com'

By: Reza Satchu and Tom Quinn

This case explores SnapTravel, a travel startup offering discounted hotel rooms, and its founders’ desire to pivot to a “super app” that saved customers money across many different purchase types. During the COVID-19 pandemic, Hussein Fazal and Henry Shi saw SnapTravel... View Details

April 2011 (Revised January 2015)
Case

The Eleganzia Group

By: Elie Ofek, Elena Corsi, Bharat Sajnani, Sorina Casian-Botez and Francesco Tronci

Eleganzia Group management faces tough decisions heading into the summer of 2010. With tourism on the decline due to the global economic recession, General Manager Giannuzzi must decide how to set prices at the Forte Village Resort, the Group's most well-known... View Details

Keywords: Pricing; Pricing Strategy; Customer Management; Branding; Customer Relationship Management; Price; Luxury; Business Strategy; Brands and Branding; Accommodations Industry; Accommodations Industry; Italy

September 1973 (Revised October 1980)
Case

Sea Pines Racquet Club

By: W. Earl Sasser

The student is required to develop a strategy for a tennis club of a large resort area. The tennis director must decide how many courts he needs to build within the next three years, what surface they should have, and how much he should charge for their use.... View Details

Keywords: Price; Service Operations; Organizations; Performance Capacity; Planning; Strategy; Accommodations Industry; Accommodations Industry

2012
Working Paper

An Exploration of Luxury Hotels in Tanzania

By: Diego A. Comin

Tourism is a tradable service activity that could allow some African countries to generate significant growth. Tanzania, given its unique natural assets, is an ideal candidate. However, despite being so richly endowed in touristic resources, Tanzania receives very few... View Details

Keywords: Natural Environment; Business Ventures; Luxury; Revenue; Price; Developing Countries and Economies; Accommodations Industry; Accommodations Industry; Tanzania

September 2002 (Revised October 2002)
Case

Orient-Express Hotels

By: Frances X. Frei and Corey B. Hajim

Describes how a hotel and leisure company provides high-end service through its distinctive hotels and trains. Provides an opportunity to learn about the company's unusual quality practices and puts into doubt the unquestioned use of well-known practices, such as... View Details

Keywords: Service Operations; Quality; Management; Opportunities; Practice; Programs; Motivation and Incentives; Brands and Branding; Service Industry; Service Industry

January 2002
Teaching Note

Ritz-Carlton Hotel Company, The TN

By: Sandra J. Sucher

Teaching Note for (9-601-163). View Details

Keywords: Accommodations Industry; Accommodations Industry

Web

Buildings & Cities - Business & Environment

accommodate rapid urbanization and avoid the worst impacts of climate change, new buildings can be designed to meet zero-emission standards, and existing buildings can be retrofitted to greatly reduce their energy requirements. Areas of... View Details

04 Dec 2000
What Do You Think?

Have We Overdone Deregulation and Privatization?

Summing Up Let's hear it for deregulation, at least its long-term effects. It's well worth the short-term disruptions and consumer confusion. That's the near-unanimous judgement of those of you responding to my recent piece on the subject. Among the benefits cited for... View Details

Keywords: by James Heskett

01 Mar 2011
News

Making Their Way

Chirchirillo, “It’s a game-changer. Now we can go from print-to-part faster than anyone in the world.” The coin of the realm: The intricate patterns of metal stampings form the innards of component parts for a variety of manufactured products in a range of View Details

Keywords: Garry Emmons; Electrical Equipment, Appliance, and Component Manufacturing; Manufacturing; Fabricated Metal Product Manufacturing; Manufacturing; Rail Transportation; Transportation

Profile

Ben Faw

more private sector experience. Through a friend of a friend, he found an opportunity at Tesla Motors where he worked on global supply chain coordination. “I was impressed by what Elon Musk was trying to do to disrupt the auto industry... View Details

Keywords: Nonprofit / Government; Technology; Manufacturing

02 Jan 2019
What Do You Think?

SUMMING UP: Do We Need an Artificial Intelligence Czar?

times but would invest in preventing (the) law of (the) jungle from taking over.” ArlenMD suggested that there are organizations on whose efforts an oversight initiative could be built. He cited as one example the American Medical Informatics Association as a vehicle... View Details

Keywords: by James Heskett; Technology

Web

How One Coffee Shop Is Brewing Change for Business and Society | Working Knowledge

the Americans with Disabilities Act has prohibited companies from discriminating against disabled people and has required employers to make reasonable accommodations for them. Still, the researchers note that many employers are reluctant... View Details

Profile

Ben Faw

more private-sector experience. Through a friend of a friend, he found an opportunity at Tesla Motors, where he worked on global supply-chain coordination. “I was impressed by what Elon Musk was trying to do to disrupt the auto industry... View Details

16 Jan 2025
Blog Post

Alumni Career Journey: Sophie Levin (MS/MBA 2022) - How Risk Can Be the Key to a Sustainable Future

leaders I most admired often had interdisciplinary backgrounds. Around the same time, I realized I wanted to explore new industries and expand my skill set. HBS’s focus on leadership and its commitment to creating positive change felt... View Details

September 2002 (Revised May 2008)
Case

The Arts Property and Hotel

By: Arthur I Segel and Ani M Vartanian

Julio Martinez finds himself as one of the owners of the Arts Hotel Project in Barcelona, Spain. The 455-room hotel is managed by the Ritz Carlton and is in a 44-story tower along Barcelona's beachfront. Julio needs to figure out a strategy to maximize his investment,... View Details

Keywords: Investment; Agreements and Arrangements; Property; Strategy; Accommodations Industry; Accommodations Industry; Barcelona

September 1992 (Revised January 1993)
Case

Courtyard by Marriott

By: James L. Heskett and Roger H. Hallowell

Courtyard by Marriott, a chain of modestly priced hotels, weighs its future options regarding human resources, its service delivery system, and management structure. Fairfield Inn, another Marriott product, is discussed for contrast. View Details

Keywords: Human Resources; Service Operations; Brands and Branding; Management Systems; Decision Making; Service Industry; Service Industry