Publications

September 2017 (Revised November 2018)
Case

Marriott International: The Next 90 Years

By: Chiara Farronato and Gary Pisano

The case examines how Marriott should respond to the potential threats from new home-sharing platforms and the rise of online travel agencies. In 2017 Marriott was the largest hotel chain, with more than one million rooms and 7% of worldwide room supply. In the... View Details

Web

Hidden Workers, Part-Time Potential - Managing the Future of Work

responsibilities, health challenges, and partial retirement, among others. By learning about and accommodating the needs of these workers, firms can encourage part-time employees to take on more hours—and help ease the talent shortage as... View Details

December 1993 (Revised April 2006)
Case

Marriott Corporation (A)

By: Lynn S. Paine and Charles A. Nichols

Marriott Corp.'s chairman and CEO must decide whether to recommend a restructuring of the company to the board of directors. The proposal he is considering would split the Marriott Corp., a premier hotel developer, owner, and manager, into two separate companies by a... View Details

Keywords: Business or Company Management; Restructuring; Governing and Advisory Boards; Decision Making; Ethics; Management Teams; Business and Shareholder Relations; Accommodations Industry

June 2000
Case

Four Seasons Hotels and Resorts

Four Seasons has a love/hate relationship with technology, including the best Web site in the industry. This case examines how a leading service delivers high-tech/high-touch, and looks at its progressive human resource strategy. View Details

Keywords: Information Technology; Service Operations; Accommodations Industry

Web

Research - Behavioral Finance & Financial Stability

Externalities? By: Sergey Chernenko & Adi Sunderam DEC 2018 How do cash policies affect stock returns? A mutual fund that uses its cash reserves to accommodate outflows will lower the volatility of its underlying holdings by buffering... View Details

2014
Working Paper

Digital Discrimination: The Case of Airbnb.com

By: Benjamin Edelman and Michael Luca

Online marketplaces often contain information not only about products, but also about the people selling the products. In an effort to facilitate trust, many platforms encourage sellers to provide personal profiles and even to post pictures of themselves. However,... View Details

Keywords: Prejudice and Bias; Internet and the Web; Race; Trust; Renting or Rental; Accommodations Industry; Accommodations Industry

SSRN

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17 Feb 2022
Book

When Employees Feel a Sense of Purpose, Companies Succeed

existing, conformist cultures. The results are not terribly compelling. These organizational cultures seem mismatched and contradictory—like a car whose front door has been replaced with one of a different color. But many other companies haven’t even tried to View Details

Keywords: by Ranjay Gulati

21 Oct 2015
Research & Ideas

How to Predict if a New Business Idea is Any Good

In 2008, entrepreneur Brian Chesky and his two San Francisco roommates made the rounds of Silicon Valley VC firms with what they thought was a great idea: a website and mobile app that would allow homeowners to open their homes to strangers to sleep on their floor... View Details

Keywords: by Michael Blanding; Accommodations; Accommodations

24 May 2017
News

John J. Brennan, MBA 1980

Dartmouth classmate to whom he has been married since 1980. Family dinners were a priority in the Brennan household, even if they were sometimes held after 8 p.m. to accommodate frenetic schedules. Jack Brennan was raised and remains a... View Details

Keywords: Susan Young

February 2022 (Revised January 2023)
Case

Huazhu: A Chinese Hotel Giant's Journey of Digital Transformation

By: Feng Zhu, Yulin Fang, Bonnie Yining Cao and Duan Yang

Based in Shanghai, China, Huazhu Group, the world’s third-largest hotel operator, was known for its standardized IT system. It helped the company boost efficiency during the COVID-19 pandemic. Chief Digital Officer Xinxin Liu also faced some longer-term challenges:... View Details

Keywords: Hotel Industry; COVID-19 Pandemic; Labor; Business or Company Management; Emerging Markets; Information Technology; Operations; Strategy; Digital Transformation; Accommodations Industry; China; United States; Singapore; Germany; Hong Kong

Blog

Inside the Learning: Wellness on Campus

We all know that a healthy approach to work means prioritizing wellness. When you come to the Harvard Business School (HBS) campus for an Executive Education program, we make sure you have the comfortable accommodations you need for a... View Details

28 Sep 2023
News

Screen Time

times to accommodate people in several time zones.” MBA 1982 Section B MBA 1982 Section B Melissa Weiksnar (MBA 1982), also on the committee, says the content of the virtual meetings ranges widely, with ideas for discussion topics... View Details

Keywords: Margie Kelley

06 Mar 2006
Research & Ideas

Four Strategies for Making Concessions

that the cost estimates are accurate (and perhaps conservative) given the complexity of the project and the short deadline. If the project manager is willing to make a concession, she might say: "This isn't easy for us, but we've made some adjustments on price to... View Details

Keywords: by Deepak Malhotra

Web

McArthur Hall | About

integral aspect of the learning experience at HBS, and McArthur Hall’s layout and amenities encourage intellectual and social engagement beyond the classroom. A first-floor reception area, lounge, library, and courtyard accommodate large... View Details

12 Oct 2022
Blog Post

11 Stories from HBS PRIDE for National Coming Out Day

ups-and-down of my friendships or relationships. I drew lines between who was allowed to know and who wasn’t. And in my career, I shamelessly allowed myself to work for people who did not affirm who I was. Doing all this having to View Details

Web

Balancing Work & Life - Alumni

And what accommodations can be made for personal interests, from physical fitness to non-profit volunteering, and more? The answers, of course, will vary from person to person, and at different stages in any individual’s life. But it’s... View Details

May 2016 (Revised September 2016)
Case

Hillside Beach Club: Delivering the Ultimate Family Vacation in the Mediterranean

By: Rajiv Lal and Gamze Yucaoglu

In 2015, Edip Ilkbahar, HBC’s founder and CEO, was looking over the plans for a new branch in Cyprus. Since the inception of the company by the Alarko Group of companies in 1994, Ilkbahar’s company had enjoyed high occupancy, high guest satisfaction, and high... View Details