Publications

2013
Case

Advanced Leadership Pathways: David Weinstein and Write the World

By: Rosabeth M. Kanter, Juliane Calingo Schwetz and Patricia Bissett Higgins

David Weinstein, a lawyer and former Chief Administrative Officer of mutual fund giant Fidelity Investments, launched Write the World, a proprietary online platform that included a writing curriculum, essay prompts in distinct subject matter, and access to expert... View Details

Keywords: Writing; Online Platform; Social Entrepreneurship; Education; Internet and the Web; Competency and Skills; Change Management; Leadership

2016
Teaching Note

Advanced Leadership Pathways: David Weinstein and Write the World

By: Rosabeth M. Kanter, Tessa Natanay Hamilton and Ai-Ling Jamila Malone

Teaching Note for Case 314-030. Following a successful career as a lawyer, Chief Administrative Officer of Fidelity Investments, and law school instructor, David Weinstein became a 2011 Advanced Leadership Fellow at Harvard University. During his Advanced Leadership... View Details

Keywords: Writing; Online Platform; Social Entrepreneurship; Education; Internet and the Web; Competency and Skills; Leadership; Change Management

June 2018 (Revised November 2018)
Case

Nicholas Kristof and Sheryl WuDunn: The Power of Writing to Launch and Sustain a Movement

By: Julie Battilana, Lakshmi Ramarajan and Michael Norris

In 2018, New York Times writer Nicholas Kristof and his wife, former Times writer Sheryl WuDunn (HBS ’86) who worked in finance, were planning for their next book. The couple’s earlier books had given rise to social movements around gender equity and poverty issues.... View Details

Keywords: Social Movement; Gender Equality; Writing; Social Issues; Gender; Equality and Inequality; Poverty; Books; Change; Leadership

April 2019
Case

Nicholas Kristof and Sheryl WuDunn: The Power of Writing to Launch and Sustain a Movement (Abridged)

By: Julie Battilana, Lakshmi Ramarajan and Michael Norris

In 2018, New York Times writer Nicholas Kristof and his wife, former Times writer Sheryl WuDunn (HBS ’86) who worked in finance, were planning for their next book. The couple’s earlier books had given rise to social movements around gender equity and poverty issues.... View Details

Keywords: Social Movement; Gender Equality; Writing; Social Issues; Gender; Equality and Inequality; Poverty; Books; Change; Leadership

January 2005 (Revised August 2007)
Exercise

Letter Writing Exercise

By: Frances X. Frei and Hanna Rodriguez-Farrar

Provides an opportunity for students to experience first-hand how service companies respond to customer feedback. The corresponding module note further describes the exercise. View Details

Keywords: Customer Focus and Relationships; Communication; Service Industry

28 Jun 2011
News

Beyond Case Writing

August 1990 (Revised April 1994)
Background Note

Writing Cases: Tips and Pointers

Gives some practical advice for case writers in compiling data for and writing cases. View Details

Keywords: Data and Data Sets; Cases

01 Dec 2016
News

Room to Write

usually write in our large drawing room in New Delhi with its blue Venetian chandeliers. It overlooks the green lawn of the back garden.” —Nidhi Dalmia (OPM 22, 1995), Harp “Though I have a much larger workspace in my home in Maryland,... View Details

April 2008
Exercise

Exercise: Customer-Operator Letter Writing

By: Frances X. Frei

The exercise involves having students write letters to an organization of their choice describing their operating experience at a detailed level. The companies' responses are paired with the students' letters and the entire collection is made available to the class.... View Details

Keywords: Customer Relationship Management; Customer Satisfaction; Customer Value and Value Chain; Knowledge Sharing; Knowledge Use and Leverage; Performance Improvement

December 2022
Article

Competition, Contracts, and Creativity: Evidence from Novel Writing in a Platform Market

By: Yanhui Wu and Feng Zhu

A growing number of people today are participating in the gig economy, working as independent contractors on short-term projects. We study the effects of competition on gig workers' effort and creativity on a Chinese novel-writing platform. Authors produce and sell... View Details

Keywords: Gig Workers; Platform-based Markets; Novel Writing; Creative Production; Platform Bias; Employment; Digital Platforms; Creativity; Books; Competition; Contracts

Find at Harvard

November 1998
Background Note

Writing Cases and Teaching Notes

A guide to writing case studies and the accompanying teaching notes for teachers and casewriters. Begins with generating case leads and moves through field interviewing techniques, case drafting, case release, and preparing the teaching note. Also deals with the... View Details

Keywords: Design; Cases

28 Jun 2011
News

Beyond Case Writing

Sometimes big ideas start with small experiments. That’s been the experience of HBS associate professor Nava Ashraf, whose experimental approach to research in developing countries has produced insights that have influenced government policies. Ashraf, an economist by... View Details

Keywords: Roger Thompson; Colleges, Universities, and Professional Schools; Educational Services; Ambulatory Health Care Services; Health, Social Assistance

April 2008
Teaching Note

Exercise: Customer-Operator Letter Writing (TN)

By: Frances X. Frei

Teaching Note for [608126]. View Details

Keywords: Customer Relationship Management; Operations