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  • January 2002
  • Compilation

Perspectives on Terrorism

The terrorist attacks on September 11, 2001 have enormous economic and political implications. Terrorism itself is a complicated phenomenon. A viable and successful strategy to deal with terrorism would depend on a good understanding of the origins and the mechanisms... View Details
Keywords: National Security; Economics
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  • 01 Dec 2006
  • News

Forestalling Terror

RIVKIN: “In the private sector, this kind of change would happen over the course of a generation of management. But when it comes to national security, you can’t wait that long.” Associate Professor Jan Rivkin joined the HBS faculty in 1997 as a member of the Strategy... View Details
Keywords: Garry Emmons; Waleed Iskandar; Colleges, Universities, and Professional Schools; Educational Services
  • 24 Jan 2011
  • HBS Case

Terror at the Taj

with Ruth Page and David Habeeb of the HBS Educational Technology Group, Terror at the Taj Bombay: Customer-Centric Leadership documents the bravery and resourcefulness shown by rank-and-file employees during the siege.  Video interviews... View Details
Keywords: by Julia Hanna; Accommodations
  • August 2002 (Revised October 2002)
  • Case

Launching the War on Terrorism

Describes the decision-making process employed by President George W. Bush's War Cabinet in the days following the September 11th terrorist attacks. Examines how the president and his advisers framed the problem, exchanged ideas, generated alternatives, and developed a... View Details
Keywords: War; National Security; Decision Making; Crisis Management; Management Teams; Public Administration Industry; United States
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  • March 2011
  • Case

Terror at the Taj Bombay: Customer-Centric Leadership

By: Rohit Deshpande
On November 26, 2008, heavily armed terrorists launched a series of attacks throughout the western-Indian city of Mumbai (formerly Bombay). One of the locations attacked was the Taj Mahal Palace and Tower, which was occupied by the terrorists for over three days,... View Details
Keywords: Safety; Leadership; National Security; Service Delivery; Organizational Culture; Crisis Management; Customer Focus and Relationships; Brands and Branding; Accommodations Industry; Mumbai
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  • March 2011 (Revised March 2021)
  • Teaching Note

Terror at the Taj Bombay: Customer-Centric Leadership

By: Rohit Deshpande
Teaching Note for 511703. View Details
Keywords: Safety; Organizations; Crisis Management; Customer Focus and Relationships; Brands and Branding
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  • August 24, 2005
  • Article

Universities and the War on Terror

By: John A. Quelch
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  • 22 Nov 2023
  • News

Hope for Progress Survives Terror and War

  • Web

Terror at the Taj Bombay: Customer-Centric Leadership | Information Technology

Featured Case Terror at the Taj Bombay: Customer-Centric Leadership On November 26, 2008, heavily armed terrorists launched a series of attacks throughout the city of Mumbai, India (formerly Bombay). One of the locations attacked was the... View Details
  • 17 Nov 2010
  • News

Harvard developing case study on leadership during Taj terror attack

  • 2009
  • Book

U.S. vs. Them: Conservatism in the Age of Nuclear Terror

By: J. Peter Scoblic
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  • March 2021
  • Article

The Effectiveness of White-Collar Crime Enforcement: Evidence from the War on Terror

By: Trung Nguyen
This paper analyzes the impact of changes in regulatory priorities and resource allocation on criminal enforcement of white‐collar criminal activities. Using the 9/11 terrorist attacks as a shock to the FBI's priorities and allocation of investigative resources, as... View Details
Keywords: White-collar Crime; Government Regulation; Financial Fraud; Securities Fraud; Insider Trading; Crime and Corruption; Finance; Governing Rules, Regulations, and Reforms; Law Enforcement
Related
  • 2017
  • Working Paper

The Effectiveness of White-Collar Crime Enforcement: Evidence from the War on Terror

By: Trung Nguyen
This paper studies the deterrent effect of criminal enforcement on white-collar criminal activities. Using the 9/11 terrorist attacks as a shock to the FBI’s allocation of investigative resources and priorities, and variations in the Muslim population in the United... View Details
Keywords: Regulation; Fraud; White-collar Crime; Enforcement; Crime and Corruption; Law Enforcement; System Shocks
Related
  • 05 Feb 2019
  • News

Protecting the Power Grid

Tom Popik was just looking for a Christmas present, not a cause. Browsing through a bookstore looking for a gift for his oldest son almost a decade ago, he started thumbing through a copy of William Forstchen’s novel One Second After. The book tells the story of a man... View Details
Keywords: Ralph Ranalli; terrorism; Electric Power Generation, Transmission, Distribution; Utilities
  • 01 Feb 2002
  • News

Q&A: Wrestling with the Unthinkable

In June 2000, when the National Commission on Terrorism released its report, the commission's chairman, L. Paul ("Jerry") Bremer III (MBA '66), issued a warning. "There's a chance terrorists will try to stage a catastrophic event in the... View Details
Keywords: counterterrorism; terrorism; National Security and International Affairs; Government
  • 28 Feb 2014
  • News

Doing Business in Afghanistan

Keywords: terrorism; risk; entrepreneurship; Telecommunications; Telecommunications; Information
  • 01 Apr 2002
  • News

"Rising to the Challenge" Program Addresses Post-9/11 Issues

"Rising to the Challenge" Program Addresses Post-9/11 Issues It was no doubt the first time in HBS history that those who gathered for a community event at Burden Auditorium were provided with lifesaving medical supplies. As they filed throug the door, each member of... View Details
Keywords: War on Terror; Ronald Levy; Health, Social Assistance
  • 01 Apr 2002
  • News

Pamela Thomas Graham on September 11

“We cover the financial community as our beat,” says CNBC president and CEO Pamela Thomas-Graham (MBA ’88/JD’89). “So in many ways the terrorist attacks felt very personal to us as a news organization.” After doing a headcount to determine that all CNBC personnel were... View Details
Keywords: terrorism; leadership; television; news; stock market; decision making; Finance; News, Library, Internet, and Other Services; Information
  • 28 Apr 2003
  • Research & Ideas

Supply Chain Risk: Deal With It

Back in the early 1990s, managers of U.S. companies were justifiably proud of the well-oiled machines they'd made of their supply chains. Over the previous fifteen to twenty years, they'd wrung costs from the mechanisms and processes by which they got components and... View Details
Keywords: by David Stauffer
  • 23 Aug 2021
  • Research & Ideas

Why White-Collar Crime Spiked in America After 9/11

After the 9/11 terrorist attacks, the FBI shifted financial resources and hundreds of agents toward combatting terrorism, unintentionally weakening the agency’s ability to investigate white-collar crime in America, research shows. As a result, wire fraud, illegal... View Details
Keywords: by Jay Fitzgerald