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Show Results For
- All HBS Web
(6,274)
- People (20)
- News (730)
- Research (4,671)
- Events (2)
- Multimedia (5)
- Faculty Publications (3,878)
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- 01 Apr 2020
- News
White-Collar Job Security Exposes Huge Gap With Service Industry
- 01 Apr 2002
- News
Charting the Luminary Leadership in Professional Service Firms
of the factors that drive success in an industry that attracts 65 percent of MBA graduates from leading business schools — many of whom eventually leave to run organizations of their own. With revenues approaching a trillion dollars,... View Details
- 23 May 2012
- News
Start-Up Customer Service 101
- 01 Feb 2000
- News
Financial Services 24/7
about a week for it to clear will be equally unfathomable. Technology is transforming the banking industry so rapidly that anything less than around-the-clock electronic access to bank accounts seems unthinkable. While predictions vary... View Details
Keywords: Susan Young
- 01 Aug 2002
- News
Service Leadership Fellows
The School's inaugural group of Service Leadership Fellows gathered for a Class Day breakfast celebration. For students interested in working in social enterprises after graduation, the new program matches them with nonprofit and... View Details
- 01 Jun 2012
- News
What Industrial Policy?
support, and back-office processing to America. Strengthening the industrial base. Remember, too, that many high-value-added services are often closely connected to manufacturing and can be delivered only... View Details
- 01 Mar 2003
- News
Service with a Smile
data from 111 workers — college students who labored in service jobs — the pair measured job satisfaction and its relationship to whether workers were being asked to hide or exaggerate emotions. Their study, “A Longitudinal Analysis of... View Details
- 06 Apr 2021
- News
Disrupting the Waste Management Industry with Technology
- 12 Apr 2016
- News
The Existential Question Facing the Auto Industry
- 01 Dec 2008
- News
Career Services Shifts into High Gear
Many members of the Class of 2008 were just settling into new jobs as reverberations from the financial crisis were felt around the world. While employment figures for the class remain strong, MBA Career Services has continued its support... View Details
- 01 Feb 2002
- News
Health Industry Alumni Convene for Conference
Current issues in health care; ranging from finance and patients' rights to genomics and personalized medicine; were among the subjects discussed last November at the HBS Health Industry Alumni Association's second annual conference. Held... View Details
- 23 Mar 2017
- News
Cost-cutting Leads to Turbulence in the Airline Industry
- 01 Oct 1996
- News
"Service-Profit Chain" Links Members of Service Management Unit
the newest member of the Service Management unit, joined the faculty last year. In research that covers human resources and operations management, she has studied the impact of processes on organizations. Gittell is currently using the... View Details
Keywords: Susan Young
- 01 Sep 2017
- News
The Biggest Industry You’ve Never Heard Of
Denmark known as Bjergsen. Several thousand people are watching him play LoL, as the game is known, right now on the streaming service Twitch, and tens of thousands more will watch the video of the game later. To guarantee that Bjerg, a... View Details
- 01 Sep 2017
- News
A Jolt for the African Coffee Industry
to sit down, work, use Wi-Fi.” He unabashedly cites a “Starbucks-like feel” as the objective, although some essential parts of that experience may take even longer to develop than a taste for coffee. It’s unusual in Nigeria to offer only counter View Details
- 14 Nov 2024
- News
How the Insurance Industry Can Weather the Storms
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, this is Dan Morrell, host of Skydeck. Liberty Mutual CEO Tim Sweeney (MBA 1991) says that 2012 was the year that climate change started really showing up on the balance sheet. “This is a horrible... View Details
- 17 Apr 2017
- News
Panera-bred Leaders Have Risen Throughout the Restaurant Industry
As Ron Shaich (MBA 1978) grew Au Bon Pain and then the Panera Bread Company into the nation’s largest “fast casual” chain, he was also shaping a team of highly skilled restaurant executives. A recent article in the Boston Globe traces the lineage of these... View Details
- 01 Apr 1997
- News
The Businesslike Gourmet: Karen Page on America's Foodservice Industry
and yes. With less time to eat, many Americans rely on fast food and have no real knowledge or expectation of quality. But many other Americans - consumers and chefs - have traveled in recent years to places where food is celebrated. Diners now have heightened demands... View Details