employee satisfaction - Publications - Faculty & Research

greater overall satisfaction with their lives. One of the things we are working on now is understanding how decisions about time, money, and happiness play out in the context of romantic relationships. What is the optimal way you and your... View Details

Keywords: April White

01 Dec 2009
News

One Man Crime Wave

longer take pride and satisfaction in the one little fragment that is his part of the whole ball of wax.” And if money is at the root of much evil, then business inevitably carries a taint. In MacDonald’s fiction, business is a kind of... View Details

Keywords: Garry Emmons; fiction writing; Arts, Entertainment; Publishing Industries (except Internet); Information

01 Jun 1998
News

Diversity and Community

satisfaction creates greater customer retention. Workplace and career satisfaction improve employee attitudes, performance, and retention, reducing absenteeism, turnover, and... View Details

Keywords: Garry Emmons

01 Dec 2022
News

Case Study: Your Call Is Important to Us

Duncan for the company’s Hack Week competition, in which employees are invited to spend a week pursuing a passion project. Their idea for a personality-forward voice assistant won an award and, with it, some funding. “Seeing that Spotify... View Details

Keywords: Computer Systems Design and Related Services; Professional Services

01 Dec 2017
News

Ask the Expert: Human Intelligence

Talla, which leverages AI to resolve low-level IT issues without the need for human support. That doesn’t immediately reduce costs for IT services, but it does drive employee productivity. And if you think about AI-enhanced sales or... View Details

Keywords: April White

07 Sep 2021
News

Alumni Perspective: The Morning After 9/11

people.” Twenty years ago, Frances Frei was not the globally revered management guru she has become. This was before she helped transform the culture at HBS to close the performance gap between female and male students, resulting in higher View Details

01 Dec 2003
News

Can Manufacturing Keep Its Edge?

order to offset the negative impact of a sagging economy and sharply rising employee benefit costs. Over the course of the past three years, U.S. manufacturing has shed some 2.7 million jobs, with companies marshaling technology and... View Details

Keywords: Julia Hanna; Manufacturing

17 Dec 2015
News

Conducting Research That Influences Practice

Tami Kim, a doctoral student at HBS, is conducting research into how the restaurant business could benefit from transparency—literally—by making it possible for chefs and diners to see one another. Her findings on employee and customer... View Details

01 Jun 1997
News

New Releases

a quantifiable set of relationships that directly links profit and growth not only to customer loyalty and satisfaction but to employee loyalty, satisfaction, and productivity. The authors emphasize that... View Details

01 Mar 2003
News

Service with a Smile

unsatisfied, they need to have a means of communicating their emotions.” Interestingly, when employees are asked to amplify certain positive emotions — to deliver a product with a smile, for instance — their job View Details

Keywords: Laura Morgan Roberts; Stephane Cote; Publishing Industries (except Internet); Information

01 Apr 2002
News

Siebel Addresses HBS Northern California Club

of itself." At Siebel Systems, he continued, incentive compensation is tied to customer- satisfaction scores. "Virtually every employee communication that I've given since the company's founding has been... View Details

Keywords: Business Schools & Computer & Management Training; Educational Services

06 Aug 2020
News

Defining Flex Work

companies understand their employees’ needs and best respond to them. There is no a one-size-fits-all solution to the flexibility question, says Auerbach. Werk assesses each employee and recommends a schedule most likely to maintain... View Details

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It's Not About the Money

Track Customer Service, but Don't Forget the Financials

Employees and employers both face trade-offs as offices reopen

Can't stand your job? Feel better about it

The one benefit workers want more than anything

10 Common-Sense Rules for a Customer-Centric Business Culture

Why It’s So Hard to Change People’s Commuting Behavior

How Leaders Can Maintain Team Spirit In The Workplace

Money (Actually) Can Buy Happiness