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Publications

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  • All HBS Web  (384)
    • News  (68)
    • Research  (260)
    • Events  (1)
    • Multimedia  (2)
  • Faculty Publications  (40)

Show Results For

  • All HBS Web  (384)
    • News  (68)
    • Research  (260)
    • Events  (1)
    • Multimedia  (2)
  • Faculty Publications  (40)
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  • 15 Nov 2021
  • News

Research: Customers Will Reward Companies for Smaller Gender Pay Gaps

  • 01 Mar 2023
  • News

Elevator Pitch: Spread the Wealth

Illustration by Drue Wagner Illustration by Drue Wagner Sabine Tejerina (MBA 2009) Cofounder and COO, Upstreet Concept: Launched in 2020, Upstreet makes it easier and more economical for companies to reward employees and View Details
Keywords: entrepreneurship; stock ownership; customer rewards; employee retention; financial literacy; Securities, Commodities, and Other Financial Investments; Finance
  • 14 Jun 2018
  • News

How Chase Sapphire Made Credit Cool for Millennials

  • 21 May 2014
  • News

Harvard Historian Nancy Koehn On The Cashless Society

  • 29 Mar 2021
  • News

Research: A Little Recognition Can Provide a Big Morale Boost

  • 28 Mar 2012
  • News

The good intentions that will kill your business

  • 31 Aug 2013
  • News

Long CVS receipts spark social media sensation

  • 01 Mar 2024
  • News

Unlocking the Power of Community

between customer and brand Fung sees as key to business success in a Web3 world—and more than 4,000 participated in a virtual event during Game 7 of the NBA Eastern Conference finals. Fung herself came to the Web3 space from the fintech... View Details
Keywords: April White
  • 01 Mar 2024
  • News

Alumni and Faculty Books and Podcasts

becoming irrelevant. It explores seven profound “mind leaps” leaders need to make now to transform at the speed of disruption. With illuminating case studies and hard-earned personal wisdom, Dennis helps you create important strategic and mental shifts to find... View Details
Keywords: Publishing Industries (except Internet); Information
  • 01 Jan 2005
  • News

Joseph J. O'Donnell, MBA 1971

material rewards of business. They will come if you first take care to match your abilities with the opportunities that are available." CURRENT READING When Pride Still Mattered: A Life of Vince Lombardi, by David Maraniss When Joe... View Details
  • 01 Aug 1998
  • News

High Honors

others as you would have them serve you." When he announced his plans to step down, McDermott reminded his colleagues, "We've made customer service our primary goal, and we've encouraged other corporations to do the same." A year later,... View Details
  • 01 Feb 2002
  • News

It's academic. (Not!)

background, and they have a good idea of what they want to do with that experience when they get here." The flexibility and freedom of academia has an entrepreneurial appeal that is extremely rewarding for those who want to set their own... View Details
Keywords: Colleges, Universities, and Professional Schools; Educational Services
  • 07 Apr 2015
  • News

Warrior Spirit

train in the sport that had taught him the rewards of continuous physical, mental, and emotional self-improvement? Most of the gyms he toured were “dark and dingy, behind a noodle shop in Chinatown,” mirroring martial arts’ marginalized... View Details
Keywords: Julia Hanna; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment; Amusement, Gambling, and Recreation Industries; Arts, Entertainment; Technical and Trade Schools; Educational Services
  • 01 Sep 2014
  • News

Case Study: Declawing the Competition

in subscriber growth and customer feedback. However, the lucrative market opportunity ($8 billion, growing at 4 percent year-over-year) and the low costs of entry are attracting new competition. New cat-focused subscription boxes have... View Details
  • 01 Sep 2024
  • News

Reduce, Reuse, Recycle

Thirteen years ago, Marcelo Claure, founder of wireless services company Brightstar, discussed with a reluctant Steve Jobs the idea of launching a trade-in and recycling program for iPhones. It was a business move that expanded the market and created a new profit... View Details
Keywords: Jennifer Meyers
  • 01 Jun 2010
  • News

Alumni Books

how companies use innovative business models to achieve transformational growth by fulfilling customer needs in current markets; serving new customers and creating new markets; and responding to shifts in... View Details
Keywords: mathematics; statistics; Finance
  • 01 Mar 2018
  • News

Money (Actually) Can Buy Happiness

Another basic insight from the research—that giving even small amounts of money to other people can make you happy—can also be applied by organizations. On the employee side, you could give someone a $25 bonus for a job well done, or you could give them $25 to View Details
Keywords: April White
  • 01 Sep 2012
  • News

Hierarchy's Last Stand

meeting with critics. One CEO of the new, humbler variety published a dialogue with a customer who questioned high prices in the company newsletter, replete with pointed attacks, some of which he admitted he couldn’t answer well. Status... View Details
Keywords: Rosabeth Moss Kanter; Corporate Services
  • 01 Sep 2008
  • News

Mara Aspinall

1,500-person division is a leader in the emerging field of personalized medicine, which treats cancer and other diseases with customized therapies that take into account the patient’s specific genetic traits. With HBS professor Richard... View Details
Keywords: Deborah Blagg; Ambulatory Health Care Services; Health, Social Assistance
  • 01 Dec 2020
  • News

Invest in the New Abnormal

need to adjust to the new reality that customers prefer not to come into their stores. B2C firms must enhance their delivery and pickup options and provide incentives [such as rewards points for using a... View Details
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