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- 19 Jan 2014
- News
Never Waste a Good Recession
- 01 Oct 1999
- News
The Same the World Over: Focusing on Customers and Innovation Brings Success
market-driven and competitive. Explaining the cultural consistency among high-performing companies throughout the world, Deshpandé observes, "Assigning top priority to innovation and customer orientation... View Details
Keywords: Peter K. Jacobs
- 13 Nov 2015
- News
If CEOs Care About the Long Term, Why Don’t They Talk About It?
- 12 Mar 2021
- News
My Favorite Case
expressed extremely negative views about people in her community, she wonders whether the company is the right place for her. Should she meet with the CEO to share her experience, or continue to conceal her sexual orientation while... View Details
- 01 Jun 1997
- News
New Releases
orientation may allow important innovations to languish, leaving a void that more entrepreneurial companies in the same field may successfully fill. While keeping close to customers may be critical for... View Details
- 01 Oct 2001
- News
Q&A: Orin Smith
revolutionized the way Americans drink coffee. In his spare time, he enjoys golf and skiing, and names a Seattle Starbucks location in his Capitol Hill neighborhood as his favorite store. Customers might even enjoy a double-tall-nonfat... View Details
- 01 Mar 2004
- News
Drug Imports a Hot Topic at Alumni Health-Care Conference
Conference Coverage on the Working Knowledge website. European Business Conference Seeks to Understand Differences Americans expect to find luxury goods at the mall. Europeans don’t. American shoppers expect to be waited on. U.K. View Details
- 01 Jun 2008
- News
Alumni Books
knowledgeable ambassadors armed with cost-saving solutions customers will be happy to pay for. His method involves “value creation selling,” that is, reconfiguring a sales force’s orientation toward... View Details
Keywords: Management
- 01 Jan 2002
- News
Orin C. Smith (MBA '67)
and Budget, 1977-80, 1985-87 Northern Air Freight and Danzas Corporation, 1987-90 Why HBS? "I took a year off from college to work at Boeing. There were rows of engineers sitting at desks. After about six months, I decided I'd rather manage, so I shifted my View Details
- 01 Feb 1997
- News
OPM Celebrates 21st Anniversary at Gala Florida Reunion
H. Schiff Professor of Investment Banking. Drawing on his extensive research on a subject he calls his "passion" - customer loyalty - Sasser led a lively discussion on the topic of customer retention that... View Details
- 01 Oct 1999
- News
New Chairman Updates Development in MBA Program
provide more efficient and customized services. What are some of the changes in the Admissions area? This year we are putting more resources into marketing - both to the world in general and, in particular, to underrepresented groups that... View Details
- 01 Sep 2008
- News
Knowledge Integration Rules at Yale
segment called Orientation to Management, a general introduction to concepts, tools, and problem-framing methodologies. In addition, students work on developing interpersonal skills needed to be an effective leader. The next twelve weeks,... View Details
- 01 Feb 1997
- News
Shaping the Future of Business: Entrepreneurial Evolution at HBS
Stevenson. "Our entrepreneurially oriented executive programs, the Owner/President Management Program (OPM) and the Presidents' Seminar, which work with presidents of entrepreneurially oriented firms, rely... View Details
- 01 Mar 2010
- News
Money Matters
Indian stock market was booming, and investors had grown accustomed to outsized returns. Then the bottom fell out. The financial crisis spawned in the United States reverberated around the globe during the summer and fall of 2008, and iTrust’s fledgling View Details
- 01 Dec 2018
- News
Hard Choices
orientation that manifests itself in investing, in business decision-making, and in our politics. One of society’s most vexing problems is the relentlessly short-term orientation that manifests itself in... View Details
Keywords: Seth Klarman (MBA 1982)
- 01 Jun 2014
- News
Alumni and Faculty Books for June 2014
care industry to give customers more choices, freedom, power, and information, and at far lower prices. He recommends disruption of the status quo through new business models, new payment models, and new technologies that give patients... View Details
- 01 Jun 2005
- News
Do You Speak Business?
you’d be hard-pressed to tell their nationality,” says Deshpandé. “Among other distinguishing characteristics, these firms tend to have intrapreneurial cultures that encourage and reward risk. They are quick to market and invest a lot in View Details
Keywords: Garry Emmons
- 06 Dec 2018
- News
Source Code
founding CEO. When the duo partnered again at Handspring, they launched another foundational tech revolution with the smartphone. But long before she redefined consumer technology, Dubinsky customized bowling shirts. When overcrowding at... View Details
- 01 Jun 1999
- News
A Random Sampling of HBS Graduates in the News
But as the Globe reported, "The lure of the Olympic rings, the idea of returning to Utah on a near-spiritual mission, and the challenge of straightening out a $1.5 billion corporation proved irresistible." Looking for a case of the same champagne that's served on the... View Details
Keywords: Nancy O. Perry
- 01 Sep 2008
- News
The Levitt Brand
skill,” wrote Levitt, citing the railroads as one example of a business that lost its way. “They let others take customers away from them because they assumed themselves to be in the railroad business rather than in the transportation... View Details