• October 14, 2019
• Article

Cracking the Code of Sustained Collaboration

By: Francesca Gino

When most organizations strive to increase collaboration, they approach it too narrowly: as a value to cultivate—not a skill to teach. So they create open offices, talk up collaboration as a corporate goal, and try to influence employees through other superficial means... View Details

Keywords: Collaboration; Listening; Empathy; Feedback; Organizational Culture; Interpersonal Communication; Training; Programs

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Gino, Francesca. "Cracking the Code of Sustained Collaboration." Harvard Business Review 97, no. 6 (November–December 2019): 73–81.

• July 2013 (Revised June 2014)
• Case

Collaborating for Growth: Duane Morris in a Turbulent Legal Sector

By: Heidi K. Gardner and Annelena Lobb

By the late 2000s, the law firm Duane Morris had transformed itself from a growing U.S. law firm to a significant global player. The firm's uniquely collaborative organizational culture, which featured a transparent, data-driven compensation system, practice-group... View Details

Keywords: Professional Service Firm; Collaboration; Performance Management; Risk and Uncertainty; Competition; Management Practices and Processes; Organizational Structure; Groups and Teams; Organizational Culture; Performance; Cooperation; Globalized Firms and Management; Compensation and Benefits; Volatility; Growth and Development Strategy; Legal Services Industry; United States

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Gardner, Heidi K., and Annelena Lobb. "Collaborating for Growth: Duane Morris in a Turbulent Legal Sector." Harvard Business School Case 414-022, July 2013. (Revised June 2014.)

• 2011
• Other Unpublished Work

Toward a Theory of Overlapping Cultural Repertoires in Global Collaboration

By: Tsedal Neeley, Ryann Elizabeth Manning and Mark Mortensen

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Neeley, Tsedal, Ryann Elizabeth Manning, and Mark Mortensen. "Toward a Theory of Overlapping Cultural Repertoires in Global Collaboration." December 2011.

• January 1990 (Revised March 1991)
• Case

American Red Cross Blood Services: Northeast Region

By: Robert L. Simons

Recounts the financial difficulties and management changes experienced by American Red Cross Blood Services: Northeast Region (NER) during the 1980s. After summarizing industry-wide changes in the collection, testing, and distribution of blood and blood products, the... View Details

Keywords: Change Management; Budgets and Budgeting; Financial Management; Restructuring; Health; SWOT Analysis; Social Enterprise; Marketplace Matching; Management Style; Organizational Culture; Organizational Change and Adaptation; Medical Devices and Supplies Industry; Health Industry; North and Central America

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Simons, Robert L. "American Red Cross Blood Services: Northeast Region." Harvard Business School Case 190-078, January 1990. (Revised March 1991.)

• 05 Jun 2007
• Working Paper Summaries

Leading and Creating Collaboration in Decentralized Organizations

Keywords: by Heather M. Caruso, Todd Rogers & Max Bazerman

• 09 Dec 2013
• Research & Ideas

Cultural Disharmony Undermines Workplace Creativity

In today's global work environment, it's a given that companies need culturally diverse teams to succeed. Both scientific studies and common sense tell us that having people with different viewpoints onboard increases the creativity that... View Details

Keywords: by Michael Blanding

• January 1997 (Revised February 1998)
• Case

Elsie Y. Cross Associates, Inc. and CoreStates Financial Corp.

By: Rosabeth M. Kanter and Thomas Dretler

A consulting firm specializing in diversity and organizational change assists an 18,000-employee bank with a massive culture change effort. View Details

Keywords: Change; Size; Organizational Change and Adaptation; Organizational Culture; Diversification; Consulting Industry; Financial Services Industry

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Kanter, Rosabeth M., and Thomas Dretler. "Elsie Y. Cross Associates, Inc. and CoreStates Financial Corp." Harvard Business School Case 897-065, January 1997. (Revised February 1998.)

• January–February 2014
• Article

IDEO's Culture of Helping

By: Teresa Amabile, Colin M. Fisher and Julianna Pillemer

Leaders can do few things more important than encouraging helping behavior within their organizations. In the highest-performing companies, it is a norm that colleagues support one another's efforts to do the best work they can. That has always been true for efficiency... View Details

Keywords: Management Style; Behavior; Attitudes; Organizational Culture; Relationships; Social and Collaborative Networks

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Amabile, Teresa, Colin M. Fisher, and Julianna Pillemer. "IDEO's Culture of Helping." Harvard Business Review 92, nos. 1-2 (January–February 2014): 54–61.

• November 2008
• Teaching Note

Crossing Borders: MTC's Journey through Africa (TN)

By: Tarun Khanna

Teaching Note for [708477]. View Details

Keywords: Growth and Development; Monopoly; Strategic Planning; Mergers and Acquisitions; Leadership; Cross-Cultural and Cross-Border Issues; Competition; Developing Countries and Economies; Brands and Branding; Culture; Telecommunications Industry; Kuwait; Africa

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Khanna, Tarun. "Crossing Borders: MTC's Journey through Africa (TN)." Harvard Business School Teaching Note 709-453, November 2008.

• Research Summary

Building Effective Relationships Across Cultures

Trust is the foundation of any successful collaborative relationship. In my first stream of research, I draw on the basic distinction between cognition-based versus affect-based trust– that is, trust from the head versus trust from the heart – to better... View Details