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Publications

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  • All HBS Web  (700)
    • News  (14)
    • Research  (668)
  • Faculty Publications  (623)

Show Results For

  • All HBS Web  (700)
    • News  (14)
    • Research  (668)
  • Faculty Publications  (623)
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  • Awards

CPR-ADR Best Negotiation Book of the Year

By: Michael A. Wheeler
Winner of the 1984 Best Negotiation Book of the Year from the International Institute for Conflict Prevention & Resolution-Alternative Dispute Resolution (CPR-ADR) for Environmental Dispute Resolution with Lawrence S. Bacow (Plenum Press). View Details
  • 09 Apr 2021
  • News

Negotiation, Diplomacy, Leadership, and Conflict Resolution

  • 06 Jun 2014
  • News

Get Over Your Fear of Conflict

Keywords: conflict resolution; communication strategy
  • September 1978 (Revised November 1979)
  • Background Note

Some Aspects of Problem Solving and Conflict Resolution in Management Groups

Provides a brief overview of the strengths and weaknesses of group problem solving and suggests criteria for when to use a group. Also, describes the three primary modes of conflict resolution (smoothing and avoidance; bargaining and forcing, problem solving) and... View Details
Keywords: Conflict Management; Groups and Teams
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Ware, James P. "Some Aspects of Problem Solving and Conflict Resolution in Management Groups." Harvard Business School Background Note 479-003, September 1978. (Revised November 1979.)
  • 2005
  • Introduction

A Decision Perspective on Negotiation and Conflict Resolution

By: M. H. Bazerman
Keywords: Negotiation; Conflict and Resolution; Decision Making
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Bazerman, M. H. "A Decision Perspective on Negotiation and Conflict Resolution." Introduction to Negotiation, Decision Making, and Conflict Management. 3 vols. Edited by M. H. Bazerman. Edward Elgar Publishing, 2005.
  • 2016
  • Book

Negotiating the Impossible: How to Break Deadlocks and Resolve Ugly Conflicts (without Money or Muscle)

By: Deepak Malhotra
Some negotiations are easy. Others are more difficult. And then there are situations that seem completely hopeless. Conflict is escalating, people are getting aggressive, and no one is willing to back down. And, to top it off, you have little power or other resources... View Details
Keywords: Dealmaking; Diplomacy; Conflict; Dispute Resolution; Strategy; Conflict Management; Negotiation
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Malhotra, Deepak. Negotiating the Impossible: How to Break Deadlocks and Resolve Ugly Conflicts (without Money or Muscle). Berrett-Koehler Publishers, 2016. (Top 10 Business Books of 2016 (The Globe & Mail) #1 Business Book of 2016 (KnowSquare, for the Spanish Edition) Business Bestseller List (800CEORead.)
  • October 1978 (Revised November 1985)
  • Background Note

Managing Interpersonal Conflict

Discusses the nature and dynamics of interpersonal conflict and suggests how to diagnose and manage a conflict situation. The perspective employed is that of an interested third party who wishes to intervene in the conflict to resolve or control it. Focuses on how to... View Details
Keywords: Conflict Management
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Barnes, Louis B., and James P. Ware. "Managing Interpersonal Conflict." Harvard Business School Background Note 479-004, October 1978. (Revised November 1985.)
  • 1995
  • Chapter

Egocentric Interpretations of Fairness as an Obstacle to Just Resolution of Conflict

By: K. A. Wade-Benzoni, A. E. Tenbrunsel and M. H. Bazerman
Keywords: Fairness; Conflict and Resolution; Perspective; Prejudice and Bias
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Wade-Benzoni, K. A., A. E. Tenbrunsel, and M. H. Bazerman. "Egocentric Interpretations of Fairness as an Obstacle to Just Resolution of Conflict." In Research on Negotiation in Organizations, edited by R. J. Bies, R. Lewicki, and B. Sheppard. Greenwich, CT: JAI Press, 1995.
  • 1984
  • Book

Environmental Dispute Resolution

By: Lawrence Bacow and Michael A. Wheeler
Keywords: Conflict and Resolution
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Bacow, Lawrence, and Michael A. Wheeler. Environmental Dispute Resolution. New York: Plenum Press, 1984.
  • June 2001
  • Supplement

GE's Early Dispute Resolution Initiative (B)

By: Michael A. Wheeler and Gillian Morris
Early Dispute Resolution (EDR) has proved successful at GE. Yet, when Michael McIlwrath, new counsel at an Italian subsidiary, attempted to translate it to his company, problems arose. He had to gain internal acceptance, and explain the concept of early mediation to a... View Details
Keywords: Business Subsidiaries; Globalization; Lawsuits and Litigation; Organizational Culture; Performance Effectiveness; Problems and Challenges; Conflict of Interests; Complexity; Italy; New York (state, US)
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Wheeler, Michael A., and Gillian Morris. "GE's Early Dispute Resolution Initiative (B)." Harvard Business School Supplement 801-453, June 2001.
  • January 2004 (Revised March 2005)
  • Background Note

Managing Client Conflicts

By: Ashish Nanda
This case describes the two types of client conflict--conflict of duty and conflict of service--that professionals manage. It delineates how the management of these conflicts affects the scale and scope of service that professionals provide. View Details
Keywords: Conflict Management; Service Industry
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Nanda, Ashish. "Managing Client Conflicts." Harvard Business School Background Note 904-059, January 2004. (Revised March 2005.)
  • June 2001
  • Case

GE's Early Dispute Resolution Initiative (A)

By: Michael A. Wheeler and Gillian Morris
GE's chief litigation counsel sought to rationalize litigation flow by viewing it as a manufacturing process. By applying the principles of Six Sigma, P.D. Villareal created an Early Dispute Resolution (EDR) system that enabled both lawyers and managers to work... View Details
Keywords: Corporate Governance; Governing Rules, Regulations, and Reforms; Lawsuits and Litigation; Six Sigma; Organizational Change and Adaptation; Problems and Challenges; Conflict and Resolution; Energy Industry; Technology Industry; United States
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Wheeler, Michael A., and Gillian Morris. "GE's Early Dispute Resolution Initiative (A)." Harvard Business School Case 801-395, June 2001.
  • Article

Syrian Refugees in Turkey and the Politics of Post Conflict Reconciliation

By: Kristin Fabbe and Tolga Sınmazdemir
Finding suitable settlements to civil wars, then proceeding to reconcile and reintegrate civilian communities to realize such settlements and avoid future conflict, poses many seemingly insurmountable challenges. The Syrian conflict is a case in point. Not only has a... View Details
Keywords: Syrian Refugees; Conflict; Postconflict Reconciliation; Refugees; War; Conflict and Resolution; Attitudes; Syria; Turkey
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Fabbe, Kristin, and Tolga Sınmazdemir. "Syrian Refugees in Turkey and the Politics of Post Conflict Reconciliation." Review of Middle East Studies 52, no. 2 (November 2018): 249–262.
  • 2014
  • Chapter

Negotiation Processes as Sources of (and Solutions to) Interorganizational Conflict

By: Elizabeth Long Lingo, Colin Fisher and Kathleen L. McGinn
We investigate how structural features of negotiations can affect interaction processes and how negotiations can be not only a solution to, but also a source of, inter-organizational conflict. Principals, agents, and teams face different sets of constraints and... View Details
Keywords: Negotiation; Conflict; Organizational Management; Organizations; Conflict Management; Negotiation Process; Theory
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Lingo, Elizabeth Long, Colin Fisher, and Kathleen L. McGinn. "Negotiation Processes as Sources of (and Solutions to) Interorganizational Conflict." In Handbook of Conflict Management Research, edited by Oluremi B. Ayoko, Neal M. Ashkansy, and Karen Jehn. Edward Elgar Publishing, 2014.
  • November 2021
  • Supplement

Steve Schwarzman on Dealmaking I: “Becoming a ‘Friend of the Situation’” (B)

By: James K. Sebenius and Alex Green
This case describes, largely in his own words, how Schwarzman dealt with the eight negotiation challenges in the (A) case (922-005); with respect to each challenge, a series of generalizations follows to enhance one's effectiveness in negotiation. View Details
Keywords: Dealmaking; Bargaining; Conflict Resolution; Negotiation; Private Equity; Entrepreneurship; Conflict and Resolution; Problems and Challenges
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Sebenius, James K., and Alex Green. "Steve Schwarzman on Dealmaking I: “Becoming a ‘Friend of the Situation’” (B)." Harvard Business School Supplement 922-006, November 2021.
  • August 2020
  • Article

Trust in State and Non-State Actors: Evidence from Dispute Resolution in Pakistan

By: Daron Acemoglu, Ali Cheema, Asim I. Khwaja and James A. Robinson
Lack of trust in state institutions is a pervasive problem in many developing countries. This paper investigates whether information about improved public services can help build trust in state institutions and move people away from non-state actors. We find that... View Details
Keywords: Dispute Resolution; Lab-in-the-field Games; Legitimacy; Motivated Reasoning; Non-state Actors; State Capacity; Trust; Conflict and Resolution; Information; Developing Countries and Economies
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Acemoglu, Daron, Ali Cheema, Asim I. Khwaja, and James A. Robinson. "Trust in State and Non-State Actors: Evidence from Dispute Resolution in Pakistan." Journal of Political Economy 128, no. 8 (August 2020): 3090–3147.
  • 2011
  • Chapter

Managing Conflict

By: Lakshmi Iyer
Keywords: Conflict Management
Citation
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Iyer, Lakshmi. "Managing Conflict." In Reshaping Tomorrow: Is South Asia Ready for the Big Leap? edited by Ejaz Ghani. Oxford University Press, 2011.
  • 1997
  • Chapter

Fairness, Justification, and Dispute Resolution

By: K. A. Diekmann, A. E. Tenbrunsel and M. H. Bazerman
Keywords: Fairness; Conflict and Resolution
Citation
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Diekmann, K. A., A. E. Tenbrunsel, and M. H. Bazerman. "Fairness, Justification, and Dispute Resolution." In Workplace Dispute Resolution: Directions for the 21st Century, edited by S. Gleason. East Lansing, MI: Michigan State University Press, 1997.
  • 24 Mar 2010
  • Working Paper Summaries

Fiduciary Duties and Equity-Debtholder Conflicts

Keywords: by Bo Becker & Per Stromberg
  • Article

Shadow of the Contract: How Contract Structure Shapes Inter-Firm Dispute Resolution

By: Fabrice Lumineau and Deepak Malhotra
This paper investigates how contract structure influences inter-firm dispute resolution processes and outcomes by examining a unique dataset consisting of over 150,000 pages of documents relating to 102 business disputes. We find that the level of contractual detail... View Details
Keywords: Governance Controls; Contracts; Rights; Negotiation; Conflict and Resolution; Power and Influence
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Lumineau, Fabrice, and Deepak Malhotra. "Shadow of the Contract: How Contract Structure Shapes Inter-Firm Dispute Resolution." Strategic Management Journal 32, no. 5 (May 2011): 532–555.
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