by Sandra J. Sucher and Shalene Gupta - Publications - Faculty & Research

Trust is the most powerful force underlying the success of every business. Yet it can be shattered in an instant, with a devastating impact on a company’s market cap and reputation. How to build and sustain trust requires fresh insight into why customers, employees,... View Details

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28 Jun 2021
News

Earning Your Team’s Trust

January 20, 2022
Article

3 Steps to Help Companies Rebuild Trust During the Pandemic

By: Sandra J. Sucher and Shalene Gupta

Many workers feel battered and distrustful after almost two years of COVID-19 instability. But it's not too late for managers—even those who made damaging missteps—to repair these relationships, say Sandra Sucher and Shalene Gupta. View Details

Keywords: COVID-19; Trust; Employee Relationship Management

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October 2001 (Revised November 2002)
Case

Herman Miller (A): Innovation by Design

By: Sandra J. Sucher and Stacy McManus

Gary Van Spronsen, president of Miller SQA, has been asked to leave the thriving subsidiary he helped to reinvent to join Herman Miller's corporate initiative on innovation. Miller SQA has pioneered processes new to the Herman Miller organization, such as... View Details

Keywords: Innovation and Invention; Product Design; Product Development; Supply Chain Management; Business Model; Organizations; Values and Beliefs; Manufacturing Industry; Consumer Products Industry

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Courses by Title - Course Catalog

Markets Joshua Schwartzstein Spring 2025 Q3Q4 3.0 Building Trusted Organizations General Management Sandra Sucher Fall 2024 Q2 1.5 Building and Sustaining a Successful... View Details

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Courses by Faculty Unit - Course Catalog

Course Title Faculty Name Term Quarter Credits Africa Rising: Understanding Business, Entrepreneurship, and the Complexities of a Continent Hakeem I. Belo-Osagie Spring 2025 Q4 1.5 The Arts of Communication Candace Bertotti Spring 2025 Q4... View Details

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Courses by Faculty - Course Catalog

Elective Curriculum: Course Descriptions Last Updated: 18 Nov 2024 By Faculty View by Unit | View by Course Title | View by Faculty | Print View... View Details

07 Jan 2015
Research & Ideas

The Quest for Better Layoffs

A few years ago, Sandra J. Sucher received worried emails from two MBA students in her first-year Leadership and Corporate Accountability (LCA)... View Details

Keywords: by Carmen Nobel; Manufacturing

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Courses by Faculty Unit - Course Catalog

Course Title Faculty Name Term Quarter Credits Africa Rising: Understanding Business, Entrepreneurship, and the Complexities of a Continent Hakeem I. Belo-Osagie Spring 2025 Q4 1.5 The Arts of Communication Candace Bertotti Spring 2025 Q4... View Details

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“ ‘The Power of Trust’ by Sandra J. Sucher and Shalene Gupta: Why Do We Trust Organizations and Leaders?”

Worried About the Great Resignation? Be a Good Company to Come From

Three Steps to Help Companies Rebuild Trust During the Pandemic

Author Talks: Sandra J. Sucher on the Power of Trust

First Look: Leadership Books for July 2021

Good News for Disgraced Companies: You Can Regain Trust

Trust: How To Earn It, Keep It, And Assess It In Others

50 Amazing New Nonfiction Books to Kick Off Your Summer Reading

A Conversation on Organizational Trust With Punit Renjen

Scandals, apologies and trust issues: the aftermath of a corporate crisis

Summer 2021 Reading List

The Power of Trust: How Companies Build It, Lose It, Regain It

Earning Your Team’s Trust

3 Steps to Help Companies Rebuild Trust During the Pandemic

Herman Miller (A): Innovation by Design

Courses by Title - Course Catalog

Courses by Faculty Unit - Course Catalog

Courses by Faculty - Course Catalog

The Quest for Better Layoffs

Courses by Faculty Unit - Course Catalog