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Ryan W. Buell
Ryan W. Buell is a Professor of Business Administration in the Technology and Operations Management Unit at Harvard Business School. He teaches View Details
- 21 Aug 2019
- Working Paper Summaries
Improving Customer Compatibility with Operational Transparency
- 02 Feb 2018
- Working Paper Summaries
Last Place Aversion in Queues
- 05 Jun 2019
- Working Paper Summaries
How Transparency into Internal and External Responsibility Initiatives Influences Consumer Choice
Keywords: by Ryan W. Buell and Basak Kalkanci
- 26 Mar 2019
- Working Paper Summaries
Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact
- 11 Aug 2014
- Working Paper Summaries
Decision Making Under Information Asymmetry: Experimental Evidence on Belief Refinements
Keywords: by William Schmidt & Ryan W. Buell
- 30 Jan 2020
- Research & Ideas
The Upside of Highlighting a Product's Downsides
their products and downplay risks, fearing that any negative sentiment might hurt demand. But research led by Ryan W. Buell, a professor in the... View Details
Keywords: by Danielle Kost
- 07 Oct 2014
- Working Paper Summaries
Lifting the Veil: The Benefits of Cost Transparency
- 15 Apr 2019
- News
Infographic: Can I Please Speak to an Actual Person?
- Web
Courses by Title - Course Catalog
Operations Management Ryan Buell , Robert Markey Fall 2025 Q1Q2 3.0 Managing and Innovating in Financial Services Finance David Scharfstein Spring 2026 Q3Q4 3.0 Market... View Details
- Web
Courses by Faculty Unit - Course Catalog
Governance and Boards of Directors (also listed under General Management) Lynn Paine Spring 2026 Q3Q4 3.0 Crafting Your Life: The First 10 Years Post MBA Leslie Perlow Fall 2025 Q1Q2 3.0 Leadership Execution View Details
- Web
Courses by Faculty - Course Catalog
& Markets Fall 2025 Q1Q2 3.0 Arthur Brooks Leadership and Happiness General Management Spring 2025 Q3 1.5 Ryan Buell Managing Service Operations Technology & Operations... View Details
- Web
Courses by Faculty Unit - Course Catalog
Governance and Boards of Directors (also listed under General Management) Lynn Paine Spring 2026 Q3Q4 3.0 Crafting Your Life: The First 10 Years Post MBA Leslie Perlow Fall 2025 Q1Q2 3.0 Leadership Execution View Details
- 19 Jul 2018
- News
Why Don’t We Always Vote in Our Own Self-Interest?
- 09 Jan 2018
- First Look
First Look at New Research and Ideas, January 9, 2018
Aversion in Queues By: Buell, Ryan W. Abstract—This paper investigates whether people exhibit last place aversion in queues and its implications for their experiences View Details
Keywords: Sean Silverthorne
- 13 Jan 2014
- Research & Ideas
How Government Can Restore the Faith of Citizens
Congress and the streets getting fixed." “The sweet spot is where you are working hard, but also getting things done” In a new paper, Surfacing the Submerged State with Operational Transparency in Government Services, Norton worked... View Details
Keywords: by Michael Blanding
- 16 May 2011
- Research & Ideas
What Loyalty? High-End Customers are First to Flee
How Do Incumbents Fare in the Face of Increased Service Competition?, Campbell, fellow HBS professor Frances X. Frei and doctoral student Ryan W. View Details
Keywords: by Julia Hanna
- 15 Dec 2014
- Research & Ideas
Deconstructing the Price Tag
consumers tend to value the product more." Mohan is an author of the paper Lifting the Veil: The Benefits of Cost Transparency, written with HBS assistant professors Ryan W. View Details
- 02 Mar 2020
- What Do You Think?
Are Candor, Humility, and Trust Making a Comeback?
Professor Ryan Buell and doctoral student Moon Soo Choi caught my eye recently. Their study of a credit card offering to almost 400,000 customers... View Details
Keywords: by James Heskett