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Publications

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  • All HBS Web  (70)
    • News  (11)
    • Research  (41)
  • Faculty Publications  (23)

Show Results For

  • All HBS Web  (70)
    • News  (11)
    • Research  (41)
  • Faculty Publications  (23)
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    Ryan W. Buell

    Ryan W. Buell is a Professor of Business Administration in the Technology and Operations Management Unit at Harvard Business School. He teaches View Details

    Keywords: banking; e-commerce industry; fast food; financial services; high technology; hotels & motels; insurance industry; restaurant; retailing; service industry; transportation
    • 05 Jun 2019
    • Working Paper Summaries

    How Transparency into Internal and External Responsibility Initiatives Influences Consumer Choice

    Keywords: by Ryan W. Buell and Basak Kalkanci
    • 02 Feb 2018
    • Working Paper Summaries

    Last Place Aversion in Queues

    Keywords: by Ryan W. Buell; Retail
    • 21 Aug 2019
    • Working Paper Summaries

    Improving Customer Compatibility with Operational Transparency

    Keywords: by Ryan W. Buell and MoonSoo Choi; Banking
    • 26 Mar 2019
    • Working Paper Summaries

    Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact

    Keywords: by Michelle A. Shell and Ryan W. Buell; Health
    • 11 Aug 2014
    • Working Paper Summaries

    Decision Making Under Information Asymmetry: Experimental Evidence on Belief Refinements

    Keywords: by William Schmidt & Ryan W. Buell
    • 07 Oct 2014
    • Working Paper Summaries

    Lifting the Veil: The Benefits of Cost Transparency

    Keywords: by Bhavya Mohan, Ryan W. Buell & Leslie K. John; Retail
    • 30 Jan 2020
    • Research & Ideas

    The Upside of Highlighting a Product's Downsides

    their products and downplay risks, fearing that any negative sentiment might hurt demand. But research led by Ryan W. Buell, a professor in the... View Details
    Keywords: by Danielle Kost
    • 15 Apr 2019
    • News

    Infographic: Can I Please Speak to an Actual Person?

    • Web

    Courses by Title - Course Catalog

    Operations Technology & Operations Management Ryan Buell , Robert Markey Fall 2025 Q1Q2 3.0 Managing and Innovating in Financial Services Finance David Scharfstein Spring 2026... View Details
    • Web

    Courses by Faculty Unit - Course Catalog

    Thompson Spring 2026 Q3Q4 3.0 Corporate Governance and Boards of Directors (also listed under General Management) Lynn Paine Spring 2026 Q3Q4 3.0 Crafting Your Life: The First 10 Years Post MBA Leslie Perlow Fall 2025 Q1Q2 3.0 Leadership... View Details
    • Web

    Courses by Faculty - Course Catalog

    Management Spring 2025 Q3 1.5 Ryan Buell Managing Service Operations Technology & Operations Management Fall 2025 Q1Q2 3.0 Monique Burns Thompson Authentic Leader Development Organizational Behavior Spring... View Details
    • Web

    Courses by Faculty Unit - Course Catalog

    Thompson Spring 2026 Q3Q4 3.0 Corporate Governance and Boards of Directors (also listed under General Management) Lynn Paine Spring 2026 Q3Q4 3.0 Crafting Your Life: The First 10 Years Post MBA Leslie Perlow Fall 2025 Q1Q2 3.0 Leadership... View Details
    • 16 May 2011
    • Research & Ideas

    What Loyalty? High-End Customers are First to Flee

    How Do Incumbents Fare in the Face of Increased Service Competition?, Campbell, fellow HBS professor Frances X. Frei and doctoral student Ryan W. View Details
    Keywords: by Julia Hanna
    • 15 Dec 2014
    • Research & Ideas

    Deconstructing the Price Tag

    consumers tend to value the product more." Mohan is an author of the paper Lifting the Veil: The Benefits of Cost Transparency, written with HBS assistant professors Ryan W. View Details
    Keywords: by Dina Gerdeman; Retail
    • 19 Jul 2018
    • News

    Why Don’t We Always Vote in Our Own Self-Interest?

    • 09 Jan 2018
    • First Look

    First Look at New Research and Ideas, January 9, 2018

    Aversion in Queues By: Buell, Ryan W. Abstract—This paper investigates whether people exhibit last place aversion in queues and its implications for their experiences View Details
    Keywords: Sean Silverthorne
    • 13 Jan 2014
    • Research & Ideas

    How Government Can Restore the Faith of Citizens

    Congress and the streets getting fixed." “The sweet spot is where you are working hard, but also getting things done” In a new paper, Surfacing the Submerged State with Operational Transparency in Government Services, Norton worked... View Details
    Keywords: by Michael Blanding
    • 10 Apr 2020
    • News

    Want Your Business To Combat Coronavirus? Three Best Practices For Partnering With Nonprofits

    • 15 Jul 2014
    • First Look

    First Look: July 15

    Working Papers Decision Making Under Information Asymmetry: Experimental Evidence on Belief Refinements By: Schmidt, William, and Ryan W. Buell... View Details
    Keywords: Carmen Nobel
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