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  • 23 Jul 2018
  • Working Paper Summaries

The Creative Consulting Company

Keywords: by Robert S. Kaplan, Richard Nolan, and David P. Norton; Consulting
  • 14 Jul 2003
  • Research & Ideas

Keeping Your Balance With Customers

accomplished. It is not possible to be all things to all people, so market segmentation is the way to avoid this temptation.—Robert S. Kaplan and David View Details
Keywords: by Robert S. Kaplan & David P. Norton

    Richard L. Nolan

    Professor Nolan earned his B.A. from the University of Washington in Production and Operations Research in 1962, and his M.B.A and Ph.D. in 1963 and 1966, respectively. Upon graduation in 1966, he joined Boeing Commercial Airplane Company as an Information... View Details

    Keywords: aerospace; information technology industry; internet
    • 17 Jul 2018
    • First Look

    New Research and Ideas, July 17, 2018

    through an industry’s vertical chain. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=54706 The Creative Consulting Company By: Kaplan, Robert S., View Details
    Keywords: Dina Gerdeman
    • 26 Mar 2006
    • Research & Ideas

    The Office of Strategy Management

    "Why is there such a persistent gap between ambition and performance?" ask Robert Kaplan and David P.... View Details
    Keywords: by Martha Lagace
    • 02 Feb 2004
    • Research & Ideas

    Mapping Your Corporate Strategy

    measures; 2) customers; 3) internal processes; and 4) learning and growth. Developed by HBS professor Robert S.... View Details
    Keywords: by Martha Lagace
    • January 2008
    • Article

    Mastering the Management System

    By: Robert S. Kaplan and David P. Norton
    Companies have always found it hard to balance pressing operational concerns with long-term strategic priorities. The tension is critical: World-class processes won't lead to success without the right strategic direction, and the best strategy in the world will get... View Details
    Keywords: Framework; Management Analysis, Tools, and Techniques; Management Systems; Operations; Performance Improvement; Strategy
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    • 15 Oct 2008
    • First Look

    First Look: October 15, 2008

    the company and raises questions around the downstream consequences of global outsourcing strategies. Purchase this case: http://harvardbusinessonline.hbsp.harvard.edu/ b01/en/common/item_detail.jhtml?id=609034   PublicationsThe... View Details
    Keywords: Martha Lagace
    • Web

    Organizational Behavior - Doctoral

    McNally Jason P. Mitchell Ellis Monk Matthew K. Nock Orlando Patterson Elizabeth A. Phelps Steven Pinker Robert J. Sampson Daniel L. Schacter Theda Skocpol Mario L. Small Jesse Snedeker Leah H. Somerville... View Details
    • 2019
    • Working Paper

    The Creative Consulting Company

    By: Robert S. Kaplan, Richard Nolan and David P. Norton
    During the past 50 years, several consulting companies introduced important new ideas that extended management theory and improved management practice. This paper draws upon public sources and the authors’ personal experiences to describe how three management... View Details
    Keywords: Management; Theory; Practice; Performance Improvement; Innovation and Management; Consulting Industry
    Related
    • Web

    Finance Awards & Honors - Faculty & Research

    Netherlands Economic Association for “Essays in Corporate Finance and Financial Intermediation” (Tilburg University, June 2016). Kristin W. Mugford : Received the 2017 Robert F. Greenhill Award. 2016 Malcolm... View Details
    • 01 Dec 2000
    • News

    Books

    The Strategy-Focused Organization by Robert S. Kaplan and David P. View Details
    Keywords: Rogelio Fussa; Publishing Industries (except Internet); Information
    • 08 May 2012
    • First Look

    First Look: May 8

    sector. Download the paper: http://www.hbs.edu/research/pdf/12-094.pdf   Cases & Course MaterialsTerry Lundgren at Macy's José B., Alvarez, Robert Steven Kaplan, and... View Details
    Keywords: Carmen Nobel
    • 15 Jan 2013
    • First Look

    First Look: January 15

    http://ssrn.com/abstract=2192460 Dollar Funding and the Lending Behavior of Global Banks Authors:Ivashina, Victoria, David S. Scharfstein, and... View Details
    Keywords: Sean Silverthorne
    • 01 Dec 2016
    • News

    Alumni Books of 2016

    Christensen (MBA 1979, DBA 1992), Taddy Hall, Karen Dillon, and David S. Duncan (HarperBusiness) The long-held maxim that understanding the customer is the crux of innovation... View Details