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- 15 Apr 2019
- Research & Ideas
Infographic: Can I Please Speak to an Actual Person?
Technology and Operations Management Unit. About the Authors Katherine Vizcardo is a graphic designer based in Providence, Rhode Island, and... View Details
- 08 May 2020
- In Practice
Nonprofits Hurt by COVID-19 Must Hoard Cash to Hold On
Professor of Marketing and co-chair of the HBS Social Enterprise Initiative. About the Author Danielle Kost is a senior editor at Harvard Business School Working Knowledge.... View Details
Keywords: by Danielle Kost
- 14 Sep 2020
- Research & Ideas
You're Right! You Are Working Longer and Attending More Meetings
Work-from-home employees whose days seem longer, with more meetings and emails than ever before, may find a new Harvard Business School study validating. An analysis of the emails and meetings of 3.1 million... View Details
Keywords: by Danielle Kost
- 12 Dec 2023
- Book
HBS Faculty Books of 2023: Find Happiness, Fix Things, and Fail Well
mobilize organizational change quickly, untangle digital strategy, and reflect on socially responsible leadership. Take a look back at some of the books by Harvard Business School faculty members that hit... View Details
Keywords: by Danielle Kost
- 11 Mar 2019
- Research & Ideas
Branding Sells Cereal, Handbags, and Vacations. Can It Sell a Country?
says. “Those sentiments are much harder to instill for countries, but it’s possible, and marketing can help.” Danielle Kost is senior editor at Harvard Business School Working... View Details
- 27 Oct 2020
- Research & Ideas
Can Being the ‘Token’ Give Women and Minorities a Competitive Edge?
at the Wharton School of the University of Pennsylvania. He teamed with Wharton Professor Katherine L. Milkman (DBA 2009) and Wharton doctoral candidate Erika L. Kirgios, who led the research. They conducted... View Details
Keywords: by Danielle Kost
- 05 Jul 2022
- Op-Ed
Hear Me Out: Introverts Can Be Loud and You Might Like Microsoft Teams
We've been encouraging readers to share feedback and observations about Working Knowledge articles by email, resulting in a slew of thoughtful responses. Here are a few comments from June, published with... View Details
Keywords: by Danielle Kost
- 21 Nov 2019
- Research & Ideas
Do TV Debates Sway Voters?
give candidates equal access to voters, and monitoring the accuracy of handouts and social media posts that campaigns share. “It’s important to make sure that all campaigns are able to get their message out... View Details
Keywords: by Danielle Kost
- 06 May 2019
- Research & Ideas
Consumers Blame Business for Global Health Problems. Can Business Become the Solution?
Every public health crisis—whether it’s the availability of highly addictive opioids or junk food marketing to children—prompts consumers to question how far companies will go for profit. It’s not an unwarranted concern. After all, cigarette makers once used... View Details
- 06 Jan 2021
- Research & Ideas
Unexpected Exercise Advice for the Super Busy: Ditch the Rigid Routine
thought. However, that wasn’t that case, according to the study, Creating Exercise Habits Using Incentives: The Trade-off Between Flexibility and Routinization, published by the journal Management Science in... View Details
Keywords: by Danielle Kost
- 11 Apr 2023
- Research & Ideas
Is Amazon a Retailer, a Tech Firm, or a Media Company? How AI Can Help Investors Decide
industry lines as companies increasingly bring seemingly unrelated business lines together in unconventional ways. New research by Awada, Harvard Business School Professor Suraj Srinivasan, and doctoral... View Details
- 12 Aug 2020
- Research & Ideas
Why Investors Often Lose When They Sue Their Financial Adviser
indexes by 30 percent. The market swings likely prompted many brokerage customer to scrutinize their advisers’ investments, and some might not have liked what they saw. “There's a Warren Buffett quote: ‘Only... View Details
- 20 Apr 2021
- Book
A Simple Question That Can Guide Companies to Epic Success
It’s simple: They create the most value, says Harvard Business School Professor Felix Oberholzer-Gee. In almost every segment of the economy, the very best companies lead their peers by wide margins. They take share View Details
Keywords: by Danielle Kost
- 07 Jun 2021
- Book
9 Tips from an Expert Fundraiser: Help Donors 'Invest in Their Passion'
Harvard’s and the Metropolitan Museum’s seven-digit-or-more gifts tend to be handled by the CEO and professional development staff. These organizations have large staffs of... View Details
Keywords: by Danielle Kost
- 30 Jan 2020
- Research & Ideas
The Upside of Highlighting a Product's Downsides
running.” “By doing so, managers and customers alike stand to learn a lot about how well the company’s offerings fit with customers’ needs and preferences, so that better decisions can be made on both... View Details
Keywords: by Danielle Kost
- 22 Apr 2020
- Research Event
How Investors Are Sizing Up Climate Change’s Risks—and Opportunities
Until a few years ago, climate change’s potential impact seemed abstract for many investors. Now, as sea levels rise, hurricanes intensify, and droughts threaten food supplies, many investors are confronting its financial realities. But it’s not a simple calculation.... View Details
- 15 Dec 2021
- Research & Ideas
The 10 Most Popular Articles of 2021
if employees have the psychological safety to reflect on these close calls, says research by Amy C. Edmondson, Olivia Jung, and colleagues. 5. How a Company Made Employees So Miserable, They Killed... View Details
Keywords: by Danielle Kost
- 22 May 2020
- In Practice
Post-COVID Health Care: More Screens, Less Red Tape?
techniques, the changes in reimbursement for free-standing ambulatory surgery centers, the rise of telemedicine, and consumers’ preferences for surgery outside of the hospitals, will be accelerated by the... View Details
Keywords: by Danielle Kost
- 14 Dec 2020
- Research & Ideas
What Does December's Drug-Approval Dash Mean for COVID-19 Vaccines?
Technology, on the working paper Internal Deadlines, Drug Approvals, and Safety Programs, released by the National Bureau of Economic Research in November. Danielle Kost: How... View Details
- 02 Apr 2019
- Research Event
Women Pay a Higher Career Price in Today's Always-On Work Culture
Even so, the executives brought the issue to Harvard Business School Professor Robin J. Ely. Eighteen months and more than 100 employee interviews later, Ely’s research team reached a conclusion that challenged steadfast beliefs about the... View Details