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- 08 Apr 2011
- Working Paper Summaries
Delay as Agenda Setting
Keywords: by James J. Anton & Dennis A. Yao
- 01 Mar 2023
- What Do You Think?
How Much Does 'Deep Purpose' Matter to the Bottom Line?
(iStockphoto/PeopleImages) An organization’s mission is widely recognized as its reason for being. Enlightened leaders have long known and believed that the heart of an organization’s culture is described not just by “how we do things... View Details
Keywords: by James Heskett
- 01 Sep 2021
- What Do You Think?
Can We Train for Trust?
improvement in the average produced a 2.5 percent improvement in unit revenue, or $250,000 in added revenue per hotel. In spite of the economics, organizations apparently are doing a poor job of building positive employee experiences, whether through trust or other... View Details
Keywords: by James Heskett
- 04 Feb 2010
- What Do You Think?
What’s the Best Way to Make Careful Decisions?
we rely less on so-called "experts" and "stars"? In short, should we be spending more time examining our true decision-making abilities and the things that influence our results, i.e., more time "thinking twice" than "blinking"?... View Details
Keywords: by James Heskett
- 01 Mar 2021
- What Do You Think?
What Does Remote Work Mean for Middle Managers?
Business Review in 1993. Michael Hammer and James Champy, Reengineering the Corporation: A Manifesto for Business Revolution (New York: HarperCollins, 1993). Brian Hancock and Bill Schaninger, “The vanishing middle manager,” McKinsey... View Details
Keywords: by James Heskett
- 01 Feb 2023
- What Do You Think?
Will Hybrid Work Strategies Pull Down Long-Term Performance?
hybrid work strategies make jobs that can be performed from the “home” more attractive by eliminating the need for some commuting. They raise productivity modestly, and provide employees more control over their personal and work lives.... View Details
Keywords: by James Heskett
- July 2008 (Revised July 2020)
- Case
Managing a Global Team: Greg James at Sun Microsystems, Inc. (A)
By: Tsedal Neeley and Thomas J. DeLong
Greg James, a global manager at Sun Microsystems, Inc., sets out to meet with his entire 43-member customer implementation team spread across India, France, the United Arab Emirates, and the United States of America to resolve a dire customer system outage as required... View Details
Keywords: Groups and Teams; Global Range; Management; Customer Satisfaction; Service Delivery; Crisis Management; Conflict and Resolution; Technology Industry; India; United Arab Emirates; France; United States
Neeley, Tsedal, and Thomas J. DeLong. "Managing a Global Team: Greg James at Sun Microsystems, Inc. (A)." Harvard Business School Case 409-003, July 2008. (Revised July 2020.)
- 05 Jul 2017
- What Do You Think?
Can Innovation Save Us From Ourselves?
anything possible? If so, should we even be concerned about such things as global warming or even death? Can innovation save us from ourselves? What do you think? References: Diane Ackerman, The Human Age: The World Shaped by Us (New... View Details
- 05 Apr 2021
- What Do You Think?
Why Can’t More Leaders Teach?
leaders teach? What do you think? Share your thoughts in the comments below. Reference: Thomas J. DeLong, Teaching by Heart: One Professor’s Journey to Inspire (Boston: Harvard Business Review Press, 2019)... View Details
Keywords: by James Heskett
- 02 Mar 2020
- What Do You Think?
Are Candor, Humility, and Trust Making a Comeback?
report to you succeed, I think it’s pretty hard to lead with anything other than humility and vulnerability.” Dfallah said, “I believe candor, humility and trust are core values for visionary companies ” Michael H. added, “For several years, I’ve been advocating a... View Details
Keywords: by James Heskett
- 01 Oct 2001
- Research & Ideas
Connecting With Nonprofits
J. Austin, The Collaboration Challenge, (San Francisco:Jossey-Bass, 2000) My research reveals that the more effective collaborations are characterized by clear purpose, mission congruency, high and mutually... View Details
Keywords: by James Austin
- 02 Mar 2017
- What Do You Think?
Is China About to Overtake the US for World Trade Leadership?
from an alumnus to the president of The Ohio State University at the time, demanding a reprimand or worse. How times change. Of course, a few years later, president Richard Nixon embarked on his momentous trip that literally changed the course of US-China relations and... View Details
Keywords: by James Heskett
- 05 Oct 2016
- What Do You Think?
Can the US Economy Regain the Growth and Prosperity of the Past?
accomplished, including more freedom for business, more immigration, and big bets by the government and industry to meet imposing infrastructure needs. Ron Kurtz said, “I am concerned that we are facing a decline in the size and spending... View Details
Keywords: by James Heskett
- 05 Feb 2015
- Working Paper Summaries
Does Front-Loading Taxation Increase Savings? Evidence from Roth 401(k) Introductions
- 09 Nov 2010
- Working Paper Summaries
The Unbundling of Advertising Agency Services: An Economic Analysis
- 29 May 2006
- What Do You Think?
How Important Is the “Service Sector Effect” on Productivity?
to work long hours at a time when people in some other countries increasingly stand by watching them do it. James Surowiecki, in a piece last year in The New Yorker, argued that the more that Americans work,... View Details
- 01 Sep 2006
- What Do You Think?
Are We Ready for Self-Management?
Summing Up Predominant reactions to notions of self-management explored in this month's column could perhaps be described best by two words, "enthusiasm" and "skepticism." Many respondents felt that the concepts should... View Details
Keywords: by James Heskett
- 04 Aug 2011
- What Do You Think?
How Dangerous Is Common Sense to Managers?
Common sense had its defenders. C. J. Cullinane commented that "Common sense and experience for all their faults are fast." Phil Clark added that "how man reacts to a situation is driven by... View Details
Keywords: by James Heskett
- 01 Sep 2003
- What Do You Think?
To Whom Should Boards be Accountable?
fill."—Allan Page "There is no definitive answer to the question of how any given board balances the needs of various classes of shareholders, employees, vendors, etc."—Amy Savin "The board should be guided by the... View Details
Keywords: by James Heskett
- 07 Aug 2013
- What Do You Think?
Is There Still a Role for Judgment in Decision-Making?
was a way of injecting a certain amount of objectivity and analysis into the decision to be made. In recent years, we have been advised to make certain decisions in a "blink" by Malcolm Gladwell, to "think twice" View Details
Keywords: by James Heskett