Publications

Publications

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  • 04 Jan 2011
  • Working Paper Summaries

The Learning Effects of Monitoring

Keywords: by Dennis Campbell, Marc Epstein & Francisco de Asis Martinez-Jerez; Entertainment & Recreation
  • 02 May 2011
  • Research & Ideas

Casino Payoff: Hands-Off Management Works Best

Learning Effects of Monitoring by Dennis Campbell and Francisco de Asís Martinez-Jerez of HBS and Marc Epstein of Rice University, are the result... View Details
Keywords: by Dennis Fisher; Entertainment & Recreation
  • 02 Jan 2012
  • Research & Ideas

Most Popular Articles of 2011

make bad decisions? Using both field and quantitative data from the MGM-Mirage Group, this paper discusses how management controls affect the learning rates of lower-level employees. Research, focusing on hotel casino hosts, was conducted View Details
Keywords: by Staff
  • Web

Placement - Doctoral

2020 Hyunjin Kim Strategy, 2020 Placement: INSEAD Dissertation: Field Experiments on the Barriers Firms Face in Realizing Gains from Data Advisors: Dennis A. Yao (Chair), Rebecca M. Henderson , Michael Luca , and Amanda Pallais Close... View Details
  • Article

The Learning Effects of Monitoring

By: Dennis Campbell, Marc Epstein and F. Asis Martinez-Jerez
This paper investigates the relationship between monitoring, decision making, and learning among lower-level employees. We exploit a field-research setting in which business units vary in the "tightness" with which they monitor employee decisions. We find that tighter... View Details
Keywords: Learning; Business or Company Management; Decision Making; Employees; Research; Resignation and Termination; Rights; Business Units; Governance Controls; Performance; Motivation and Incentives
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  • March 2006 (Revised September 2006)
  • Case

Slots, Tables, and All That Jazz: Managing Customer Profitability at the MGM Grand Hotel

By: Dennis Campbell, Francisco de Asis Martinez-Jerez, Marc Epstein and Joshua Bellin
The MGM Grand Hotel in Las Vegas had detailed information on loyal gaming customers, but could its information systems also be tailored to nongaming customers? As the nongaming business sectors became increasingly profitable both at the MGM Grand and in Las Vegas... View Details
Keywords: Games, Gaming, and Gambling; Customer Relationship Management; Customer Value and Value Chain; Entertainment and Recreation Industry; Accommodations Industry; Nevada
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  • 21 Jun 2011
  • First Look

First Look: June 21

http://www.nber.org/confer/2009/EIf09/summary.html The Learning Effects of Monitoring Authors: Dennis Campbell, Marc Epstein, and F. Asís Martínez Jerez Publication: The... View Details
Keywords: Sean Silverthorne