by Bradley R. Staats, KC Diwas - Publications - Faculty & Research

working paper Discretionary Task Ordering: Queue Management in Radiological Services by María R. Ibáñez, a doctoral candidate at Harvard Business School; Jonathan R. Clark , an... View Details

Keywords: by Carmen Nobel; Health

2015
Working Paper

Blinded by Experience: Prior Experience, Negative News and Belief Updating

By: Bradley R. Staats, Diwas S. KC and Francesca Gino

Traditional models of operations management involve dynamic decision-making assuming optimal (Bayesian) updating. However, behavioral theory suggests that individuals exhibit bias in their beliefs and decisions. We conduct both a field study and two laboratory studies... View Details

Keywords: Behavioral Operations; Egocentric Bias; Experience; Healthcare Operations; Prejudice and Bias; Behavior; Operations; Decision Making; Health Care and Treatment

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25 Aug 2015
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both theories of vicarious learning, as well as the practice of learning from others' experiences in organizations. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=49499 Blinded by Experience: Prior Experience,... View Details

29 Aug 2017
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First Look at New Research and Ideas, August 29

Repository Use in Scaling Service Operations By: Valentine, Melissa A., Tom Fangyun Tan, Bradley R. Staats, and Amy C. Edmondson Abstract—To scale service operations requires... View Details

Keywords: Sean Silverthorne

29 Apr 2014
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First Look: April 29

that a firm has been executing its current strategy. Download working paper: https://www.hbs.edu/faculty/Pages/download.aspx?name=14-103.pdf 'My Bad!' How Internal Attribution and Ambiguity of Responsibility Affect Learning from Failure By: Myers, Christopher G., View Details

Keywords: Sean Silverthorne

24 Jul 2012
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First Look: July 24

gas regulations are more likely to share greenhouse gas emissions levels and reduction targets. Download the paper: http://www.hbs.edu/research/pdf/12-026.pdf The Rich Get Richer: Enabling Conditions for Knowledge Use in Organizational Work Teams Authors:Melissa A.... View Details

Keywords: Sean Silverthorne

28 Sep 2010
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First Look: September 28, 2010

individuals and groups in organizations. Download the paper: http://www.hbs.edu/research/pdf/11-024.pdf Using What We Know: Turning Organizational Knowledge into Team Performance Authors:Bradley R. Staats,... View Details

Keywords: Sean Silverthorne

31 Jul 2012
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First Look: July 31

Authors:Diwas KC, Bradley R. Staats, and Francesca Gino Abstract Learning from past experience is central to an organization's adaptation and survival. A key dimension of prior... View Details

Keywords: Carmen Nobel

February 2018
Article

Maintaining Beliefs in the Face of Negative News: The Moderating Role of Experience

By: Bradley R. Staats, Diwas S. KC and F. Gino

Many models in operations management involve dynamic decision making that assumes optimal updating in response to information revelation. However, behavioral theory suggests that rather than updating their beliefs, individuals may persevere in their prior beliefs. In... View Details

Keywords: Information; Announcements; Service Operations; Decision Making; Medical Specialties; Experience and Expertise; Medical Devices and Supplies Industry

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11 Jul 2017
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First Look at New Ideas and Research, July 11

Easy Tasks Hurts Long-Term Performance By: KC, Diwas S., Bradley R. Staats, Maryam Kouchaki, and Francesca Gino Abstract—How individuals manage,... View Details

Keywords: Sean Silverthorne

2009
Working Paper

Varied Experience, Team Familiarity, and Learning: The Mediating Role of Psychological Safety

By: Bradley R. Staats, Francesca Gino and Gary P. Pisano

Prior work examining the relationship of varied experience (i.e., the concurrent completion of multiple tasks) and learning by groups finds inconsistent results. We hypothesize that team familiarity, i.e, individuals' prior shared work experience, may help explain this... View Details

Keywords: Experience and Expertise; Learning; Performance Effectiveness; Groups and Teams; Social Psychology; Familiarity

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2017
Working Paper

Task Selection and Workload: A Focus on Completing Easy Tasks Hurts Long-Term Performance

By: Diwas S. KC, Bradley R. Staats, Maryam Kouchaki and Francesca Gino

How individuals manage, organize, and complete their tasks is central to operations management. Recent research in operations focuses on how under conditions of increasing workload, individuals can increase their service time, up to a point, to complete work more... View Details

Keywords: Employees; Decision Making; Performance Effectiveness; Performance Productivity

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10 Jan 2017
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First Look at New Research: January 10, 2017

Breaks Let You Rest, but Not Lose Focus By: Pendem, Pradeep, Paul Green, Bradley R. Staats, and Francesca Gino Abstract—How best to structure the work day is an important... View Details

Keywords: Sean Silverthorne

Publications

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Blinded by Experience: Prior Experience, Negative News and Belief Updating

Learning from My Success and From Others’ Failure: Evidence from Minimally Invasive Cardiac Surgery

Task Selection and Workload: A Focus on Completing Easy Tasks Hurts Long-Term Performance

Using What We Know: Turning Organizational Knowledge into Team Performance

Wellsprings of Creation: Perturbation and the Paradox of the Highly Disciplined Organization

The Microstructure of Work: How Unexpected Breaks Let You Rest, but Not Lose Focus

Commuting with a Plan: How Goal-Directed Prospection Can Offset the Strain of Commuting

Why Productivity Suffers When Employees Are Allowed to Schedule Their Own Tasks

Blinded by Experience: Prior Experience, Negative News and Belief Updating

First Look Tuesday

First Look at New Research and Ideas, August 29

First Look: April 29

First Look: July 24

First Look: September 28, 2010

First Look: July 31

Maintaining Beliefs in the Face of Negative News: The Moderating Role of Experience

First Look at New Ideas and Research, July 11

Varied Experience, Team Familiarity, and Learning: The Mediating Role of Psychological Safety

Task Selection and Workload: A Focus on Completing Easy Tasks Hurts Long-Term Performance

First Look at New Research: January 10, 2017