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Ryan W. Buell
Ryan W. Buell is a Professor of Business Administration in the Technology and Operations Management Unit at Harvard Business School. He teaches View Details
- 07 Oct 2014
- Working Paper Summaries
Lifting the Veil: The Benefits of Cost Transparency
- 02 Feb 2018
- Working Paper Summaries
Last Place Aversion in Queues
- 11 Aug 2014
- Working Paper Summaries
Decision Making Under Information Asymmetry: Experimental Evidence on Belief Refinements
Keywords: by William Schmidt & Ryan W. Buell
- 21 Aug 2019
- Working Paper Summaries
Improving Customer Compatibility with Operational Transparency
- 05 Jun 2019
- Working Paper Summaries
How Transparency into Internal and External Responsibility Initiatives Influences Consumer Choice
Keywords: by Ryan W. Buell and Basak Kalkanci
- 26 Mar 2019
- Working Paper Summaries
Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact
- 15 Dec 2014
- Research & Ideas
Deconstructing the Price Tag
consumers tend to value the product more." Mohan is an author of the paper Lifting the Veil: The Benefits of Cost Transparency, written with HBS assistant professors Ryan W. View Details
- 30 Jan 2020
- Research & Ideas
The Upside of Highlighting a Product's Downsides
their products and downplay risks, fearing that any negative sentiment might hurt demand. But research led by Ryan W. Buell, a professor in the HBS Technology and Operations... View Details
Keywords: by Danielle Kost
- 15 Dec 2014
- News
Deconstructing the Price Tag
- 06 Aug 2015
- News
How to make your pricing attractive – and fair
- Web
Courses by Title - Course Catalog
Operations Technology & Operations Management Ryan Buell , Robert Markey Fall 2025 Q1Q2 3.0 Managing and Innovating in Financial Services Finance David Scharfstein Spring 2026 Q3Q4 3.0 Market Perspectives... View Details
- 15 Apr 2019
- News
Infographic: Can I Please Speak to an Actual Person?
- Web
Courses by Faculty Unit - Course Catalog
Amy Edmondson Tiona Zuzul Spring 2026 Q3Q4 3.0 Managing Service Operations Ryan Buell Robert Markey Fall 2025 Q1Q2 3.0 Supply Chain Management Kris Ferreira Fall 2025 Q1Q2 3.0 Ananth Raman Spring 2026 Q3Q4... View Details
- Web
Courses by Faculty - Course Catalog
Management Spring 2025 Q3 1.5 Ryan Buell Managing Service Operations Technology & Operations Management Fall 2025 Q1Q2 3.0 Monique Burns Thompson Authentic Leader Development Organizational Behavior Spring... View Details
- Web
Courses by Faculty Unit - Course Catalog
Amy Edmondson Tiona Zuzul Spring 2026 Q3Q4 3.0 Managing Service Operations Ryan Buell Robert Markey Fall 2025 Q1Q2 3.0 Supply Chain Management Kris Ferreira Fall 2025 Q1Q2 3.0 Ananth Raman Spring 2026 Q3Q4... View Details
- 19 Jul 2018
- News
Why Don’t We Always Vote in Our Own Self-Interest?
- 30 Sep 2014
- First Look
First Look: September 30
Transparency By: Mohan, Bhavya, Ryan W. Buell, and Leslie K. John Abstract—A firm's costs are typically tightly guarded secrets. However, across six laboratory experiments and... View Details
Keywords: Sean Silverthorne
- 13 Jan 2014
- Research & Ideas
How Government Can Restore the Faith of Citizens
Congress and the streets getting fixed." “The sweet spot is where you are working hard, but also getting things done” In a new paper, Surfacing the Submerged State with Operational Transparency in Government Services, Norton worked with View Details
Keywords: by Michael Blanding
- 16 May 2011
- Research & Ideas
What Loyalty? High-End Customers are First to Flee
How Do Incumbents Fare in the Face of Increased Service Competition?, Campbell, fellow HBS professor Frances X. Frei and doctoral student Ryan W. Buell explore this dance... View Details
Keywords: by Julia Hanna