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  • January 2013
  • Case

Cabot Corporation: The Fuel Cell Decision (A)

By: Willy Shih and Ying Zhou
Managers at Cabot Corporation are faced with deciding the future of its fuel cell program. The (A) case recounts the view of the business manager and the technical project lead, and the (B) case describes the perspective of a senior manager who is the head of the New... View Details
Keywords: Technical Decision-making; Decision-making Process; Fuel Cells; Decision Choices and Conditions; Decisions; Judgments; Business Plan; Business Exit or Shutdown; Energy Generation; Energy Sources; Innovation and Management; Innovation Strategy; Technological Innovation; Research and Development; Science-Based Business; Commercialization; Technology Industry; Manufacturing Industry; Massachusetts; United States
Related

    Making the Right Technical Hire

    For many CEOs, particularly those running startups, hiring the right people is the single biggest determinant of whether a new business survives. And so it makes sense that the chief executive should be View Details

    • January 2013
    • Supplement

    Cabot Corporation: The Fuel Cell Decision (B)

    By: Willy Shih and Ying Zhou
    Managers at Cabot Corporation are faced with deciding the future of its fuel cell program. The (A) case recounts the view of the business manager and the technical project lead, and the (B) case describes the perspective of a senior manager who is the head of the New... View Details
    Keywords: Technical Decision-making; Decision Making Process; Fuel Cells; Decision Choices and Conditions; Decisions; Judgments; Business Plan; Business Exit or Shutdown; Energy Generation; Energy Sources; Innovation and Management; Innovation Strategy; Technological Innovation; Research and Development; Science-Based Business; Commercialization; Technology Industry; Manufacturing Industry; United States; Massachusetts
    Related
    • Web

    Human Behavior & Decision-Making - Faculty & Research

    Human Behavior & Decision-Making Human Behavior & Decision-Making 2014 Book The Power of Noticing: What the Best Leaders See By: Max Bazerman This book will examine the common failure to notice critical... View Details
    • July 2005 (Revised January 2011)
    • Case

    Understanding Customer Profitability at Charles Schwab

    By: Francisco de Asis Martinez-Jerez
    Charles Schwab is transforming into a customer-centric organization. Central to this cultural and organizational change is the utilization of customer profitability at different decision-making levels. Examines several technical aspects of the ABC cost system, as well... View Details
    Keywords: Organizational Change and Adaptation; Motivation and Incentives; Customer Relationship Management; Customer Value and Value Chain; Activity Based Costing and Management; Decision Making; Organizational Culture; Profit; Performance Evaluation; Budgets and Budgeting
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    • 18 Nov 2016
    • Conference Presentation

    Rawlsian Fairness for Machine Learning

    By: Matthew Joseph, Michael J. Kearns, Jamie Morgenstern, Seth Neel and Aaron Leon Roth
    Motivated by concerns that automated decision-making procedures can unintentionally lead to discriminatory behavior, we study a technical definition of fairness modeled after John Rawls' notion of "fair equality of opportunity". In the context of a simple model of... View Details
    Keywords: Machine Learning; Algorithms; Fairness; Decision Making; Mathematical Methods
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    • November 2012
    • Case

    CSIRO: The Light Metals Flagship Decision

    By: Willy Shih, Margaret P. Pierson and Dawn Lau
    This case explores the challenge of investing in basic research as a public good. CSIRO was Australia's leading science and research agency, and it was chartered to enhance national prosperity through R&D. Its Flagships program was designed to align research interests... View Details
    Keywords: R＆D; Basic Research; Government-funded Research; Public Goods; Extractive Industries; Metals; Metals Processing; Decision Choices and Conditions; Decisions; Globalized Markets and Industries; Growth and Development; Innovation Strategy; Technological Innovation; Research and Development; Science-Based Business; Technology Adoption; Technology Platform; Manufacturing Industry; Mining Industry; Oceania; Australia
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    • Jan 08 2019
    • Testimonial

    Pursuing Organizational Excellence

    • April 2023
    • Technical Note

    An Art & A Science: How to Apply Design Thinking to Data Science Challenges

    By: Michael Parzen, Eddie Lin, Douglas Ng and Jessie Li
    We hear it all the time as managers: “what is the data that backs up your decisions?” Even local mom-and-pop shops now have access to complex point-of-sale systems that can closely track sales and customer data. Social media influencers have turned into seven-figure... View Details
    Keywords: Decision Making; Framework; Analytics and Data Science
    Related
    • Teaching Interest

    Overview

    Paul is primarily interested in teaching data science to management students through the case method. This includes technical topics (programming and statistics) as well as higher-level management issues (digital transformation, data governance, etc.) As a research... View Details
    Keywords: A/B Testing; AI; AI Algorithms; AI Creativity; Algorithm; Algorithm Bias; Algorithmic Bias; Algorithmic Fairness; Algorithms; Analytics; Application Program Interface; Artificial Intelligence; Causality; Causal Inference; Computing; Computers; Data Analysis; Data Analytics; Data Architecture; Data As A Service; Data Centers; Data Governance; Data Labeling; Data Management; Data Manipulation; Data Mining; Data Ownership; Data Privacy; Data Protection; Data Science; Data Science And Analytics Management; Data Scientists; Data Security; Data Sharing; Data Strategy; Data Visualization; Database; Data-driven Decision-making; Data-driven Management; Data-driven Operations; Datathon; Economics Of AI; Economics Of Innovation; Economics Of Information System; Economics Of Science; Forecast; Forecast Accuracy; Forecasting; Forecasting And Prediction; Information Technology; Machine Learning; Machine Learning Models; Prediction; Prediction Error; Predictive Analytics; Predictive Models; Analysis; AI and Machine Learning; Analytics and Data Science; Applications and Software; Digital Transformation; Information Management; Digital Strategy; Technology Adoption
    • 07 Jul 2008
    • Research & Ideas

    Innovation Corrupted: How Managers Can Avoid Another Enron

    Legacy of Enron's Collapse (Harvard University Press), the devastation of Enron was total—yet there is much that business today can gain from a postmortem of the once-triumphant company. Salter had access to an extensive library of public information, including volumes... View Details
    Keywords: by Martha Lagace; Energy; Utilities
    • 2023
    • Working Paper

    Design-Based Inference for Multi-arm Bandits

    By: Dae Woong Ham, Iavor I. Bojinov, Michael Lindon and Martin Tingley
    Multi-arm bandits are gaining popularity as they enable real-world sequential decision-making across application areas, including clinical trials, recommender systems, and online decision-making. Consequently, there is an increased desire to use the available... View Details
    Keywords: Analytics and Data Science; Mathematical Methods
    Related
    • 03 May 2011
    • Working Paper Summaries

    How Do Risk Managers Become Influential? A Field Study of Toolmaking and Expertise in Two Financial Institutions

    Keywords: by Matthew Hall, Anette Mikes & Yuval Millo; Banking
    • 16 Aug 2010
    • Lessons from the Classroom

    HBS Introduces Marketing Analysis Tools for Managers

    The marketing analysis toolkits are a suite of analytical tools that managers can use to inform decision-making in marketing. Each toolkit includes a technical note that outlines the analysis technique,... View Details
    Keywords: by Sarah Jane Gilbert
    • 02 Feb 2011
    • Working Paper Summaries

    Lawful but Corrupt: Gaming and the Problem of Institutional Corruption in the Private Sector

    Keywords: by Malcolm S. Salter; Financial Services
    • 07 Jul 2009
    • First Look

    First Look: July 7

    pieces, the company is now faced with a new innovation that crosses these boundaries and offers the opportunity to significantly improve the yield and performance of the manufacturing process. While the technical solution is... View Details
    Keywords: Martha Lagace
    • 10 Jan 2012
    • Working Paper Summaries

    The Evolving Basis for Legitimacy of the World Trade Organization: Dispute Settlement and the Rebalancing of Global Interests

    Keywords: by Arthur Daemmrich
    • 2010
    • Working Paper

    Lawful but Corrupt: Gaming and the Problem of Institutional Corruption in the Private Sector

    By: Malcolm S. Salter
    This paper describes how the gaming of society's rules by corporations contributes to the problem of institutional corruption in the world of business. "Gaming" in its various forms involves the use of technically legal means to subvert the intent of society's rules in... View Details
    Keywords: Crime and Corruption; Civil Society or Community; Competitive Advantage; Earnings Management; Trust; Law; Performance; Investment Funds; Private Sector; Behavior; Relationships; Goals and Objectives
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    • Teaching Interest

    Data Science for Managers

    • Served as a teaching fellow; assisted MBA students with classroom coding exercises. 
    • Developed course materials, including new case studies, technical notes, and code notebooks students used to analzye case data. 
    • Developed interactive web... View Details
    • 03 Jul 2012
    • First Look

    First Look: July 3

    highly communicable tools and (b) develop a personal involvement in the deployment and interpretation of those tools in important decision-making forums. Based on experts' ability to combine and balance these two processes, we distinguish... View Details
    Keywords: Sean Silverthorne