Filter Results:
(274)
Show Results For
- All HBS Web (1,270)
- Faculty Publications (305)
Show Results For
- All HBS Web (1,270)
- Faculty Publications (305)
Page 1 of 274
Results →
Sort by
- 01 Oct 1996
- News
"Service-Profit Chain" Links Members of Service Management Unit
Heskett as "a chain of relationships involving customer loyalty; customer satisfaction; the value of goods and services delivered; the quality of the process; and employee loyalty, satisfaction,... View Details
Keywords: Susan Young
- 01 Apr 2000
- News
Rethinking Call Centers: Effective Delivery of Service is Key
"institutions have to fully understand and be able to implement superior customer service. "Each service interaction forms the basis of a consumer's perceptions of the overall quality of an organization,"... View Details
- 25 Jun 2024
- News
On the Move: Alexis DePree (MBA 2007)
end-to-end mindset to our executive team discussions. This holistic approach allows us to optimize our processes at every stage, ensuring a seamless experience for our customers and maintaining Nordstrom’s high standards of quality and... View Details
- 02 Apr 2018
- News
Fighting Over Chores? Spend Some Money, Save the Marriage
- 01 Mar 2018
- News
New Marketplace Survey: Payers and Providers Remain Far Apart
- 05 Nov 2021
- News
The ‘Empathy Advantage’ of Great Women Leaders
- 09 Mar 2018
- News
The Supply Chain Economy and the Future of Good Jobs in America
- 25 Oct 2019
- News
Can Big-Box Retailers Provide Local Health Care?
- 14 Feb 2018
- News
Money Can’t Buy Love, But Here’s What Can
- 01 Feb 2001
- News
What Makes a Good Leader
Is it the ability to navigate in the choppy waters of change? Do leaders see the hidden opportunity in every setback? Is there really any such thing as a "born leader"? Five HBS faculty and some prominent alumni offer their perspectives on an increasingly essential... View Details
Keywords: Management
- 01 Dec 2023
- News
Thinking Ahead
it doesn’t become a habit once insurance stops paying for the program; there isn’t the same social, sticky quality Lee herself discovered when she started rowing on the lightweight crew team in college. “What if there was an option that... View Details
- 01 Sep 2023
- News
That Was Then, This Is Now
long enough to learn the lessons of this life. Heidi Brooks (MBA 2003) COO, National Institute for Children’s Health Quality Be happy. Eat mangoes. Pursue my passions. Sing in the stairwell. Laugh like a hyena. Open my heart to love.... View Details
- 01 Jun 2023
- News
Curb Appeal
rate—the amount of waste that it recycles and composts—has for years lingered below 18 percent, a fraction of what some other major American cities have achieved. And DSNY has been slow to adopt tools such as rat-proof containers and real-time analytics that could... View Details
- 01 Dec 2023
- News
In My Humble Opinion: Plugged In
service to others. In the intensely competitive world I live in now, that’s good grounding to have.” Why VC is so much fun: “The entrepreneurial energy is irresistible. Working with startups, and investing in smart people with boundless... View Details
Keywords: Deborah Blagg
- 01 Sep 2023
- News
Made in Italy
HBS faculty members and students visited Lamborghini’s headquarters in Bologna during the immersion to learn how the company became experts in electric car technology. Photo courtesy Lamborghini IMMERSIVE FIELD COURSES OFFERED AS ELECTIVES IN 2023 Denmark and... View Details
Keywords: April White
- 01 Mar 2024
- News
Vital Signs
rates of burnout among this population to triple. That kind of churn has had far-ranging, systemic effects and has been linked to everything from reduced quality of care to substantial costs for the system. Underlying that problem is the... View Details
- 01 Aug 1998
- News
Spangler Family Gift Endows New Campus Center
linked to the Harvard Business School in perpetuity through the building that will bear their name." Speaking briefly, Spangler thanked the Dean for the opportunity to make an investment so closely tied to the quality of student life at... View Details
Keywords: Nancy O. Perry
- 01 Jun 2013
- News
Building a Better Brazil
educational platform. The gift was made through the Lemann Foundation, a nonprofit organization Lemann and his family created in 2002 to enhance the quality of public education in Brazil. "Investing in innovation to promote large-scale... View Details
- 01 Jun 2001
- News
Richard Pechter: Learning New Lessons
The first in a series of occasional articles on HBS graduates who have embarked on second careers. Just a few months removed from Wall Street, where he commanded a workforce of six thousand seasoned financial services pros, Richard S.... View Details
- 01 Sep 2023
- News
Global Outposts Expand HBS’s Intellectual Footprint
an Omnipresent Financial Services Firm” with center researcher Rachna Tahilyani to examine the challenges bricks-and-mortar firm Bajaj Finance—India’s largest consumer finance company—was facing as it considered entering the digital... View Details
Keywords: Jennifer Gillespie